 |
Customer Reviews Collected from hp.com |
HP - 564XL High-Yield Ink Cartridge - Photo Black
Average Customer Rating:
4.2
Rating breakdown 296 reviews
5 Stars
199
4 Stars
32
3 Stars
18
2 Stars
7
1 Star
40
81%of customers recommend this product.
(
153 out of
190)
Customer Reviews for HP - 564XL High-Yield Ink Cartridge - Photo Black
Posted by: Dmazed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordering was simple. Delivery was fast. Product was well packed.
I would recommend this to a friend!
Features
5
Performance
2
Written by a customer while visiting hp.com
Posted by: Dleo
from Herndon, VA
Verified Purchase:Yes
The web page for ordering HP 564 series ink is very confusing and does not provide sufficient information for one to know what it is they are buying. The information concerning black ink for text and black ink for photos could and should be made very clear. Wasted time and money getting the incorrect cartridge and had to reseach further and reorder. I do not paln on purchasing and HP printer the next time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, March 16, 2020
Hi there,
I am sorry that there has been some confusion about which cartridge is which. HP no longer even markets a "Photo Black" cartridge to try to avoid that cartridge being mixed up with the Black cartridge.
Genuine HP cartridges for photos are advertised and sold as a "Photo" cartridge, as explained in this online document: support.hp.com/us-en/document/c01839024
There is also some confusion about the fact that the Photo cartridge is only used by the Photosmart printers that have five slots for cartridges. Some Photosmarts that use the HP 564 don't use the Photo cartridge at all.
Mary
HP Care
hp.com/support
I am sorry that there has been some confusion about which cartridge is which. HP no longer even markets a "Photo Black" cartridge to try to avoid that cartridge being mixed up with the Black cartridge.
Genuine HP cartridges for photos are advertised and sold as a "Photo" cartridge, as explained in this online document: support.hp.com/us-en/document/c01839024
There is also some confusion about the fact that the Photo cartridge is only used by the Photosmart printers that have five slots for cartridges. Some Photosmarts that use the HP 564 don't use the Photo cartridge at all.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: mike116
from sedona, arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was impressed with the online process, fast and clear.
I also like the quality of the cartridge's.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: aero426
from Muskego,Wis.
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is great ink and so easy to order online. Also at a very nice price.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SnapShot2
from Delaware
Verified Purchase:Yes
[This review was collected as part of a promotion.] Last's a long time and the Quilty ink makes Awesome pictures.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: BetsyWestie
from Vassar
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is black. I wish it printed more pages.I use a lot of black ink.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: John G05
from CT
Verified Purchase:Yes
The exact cartridge I needed to get my printer up and running again. Ordering was easy and the cartridge arrived promptly.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: LGrun
from Marion Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just love how I get my ink with in 2 to 4 days love that!!! Prices are good too. I am always going to be an HP gal!! Thank you HP.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com