Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Customer Rating
5 out of 5
5
Great!! I couldn't believe how much we are saving.
on January 13, 2011
Posted by: TiffyS
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from East Central IL
I had been researching this product for months and was skeptical that it would truly work. We finally decided to give it a try and it has been almost 2 months. This works great! We were able to keep our same phone number. We called our old phone company to cancel our phone service to find out that our bundled bill with them that was supposed to give us a discount for getting cable, phone and internet will not be about $50 less without phone service. Our first month of Ooma service was $3.47!!! What a savings!!!! I have already bought a box for my father also and I would recommend this to anyone I know that wants to save money on their home phone service.
I did have to call customer service twice but I had no problem getting through, short wait time to reach someone and my problems were solved quickly. My problems were: 1. First attempt to port didn't go through successful and I had to call to see why. (Could have been due to my phone company not wanting to lose my service.LOL) Also, I decided to change my second line phone number to a more local number since I didn't see a local number when I initially set up my ooma. They were nice enough to change my number at no charge. (Usual fee is about $20-30) 2. I lost my second phone line once the port was completed. They quickly added it back to my account within minutes.
What's great about it: Easy set up. Great savings. Worth every penny.
What's not so great: Some porting problems.
I would recommend this to a friend!
Ease of Use
4 out of 5
4
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Tech Insider Network
Customer Rating
4 out of 5
4
Pretty Good
on September 28, 2011
Posted by: jurg
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from East Brunswick, NJ
So far so good, have no complaints over standard wired home phone services. Appears to be a good deal.
What's great about it: price and quality
What's not so great: may have a little trouble with instant two way communication.
I would recommend this to a friend!
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  • Verified Purchaser
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Customer Rating
4 out of 5
4
Does what it is supposed to do
on July 19, 2013
Posted by: HuhtamakiDude
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from Spring Hill, KS
Verified Purchase:Yes
Fairly priced tool to rid yourself of your local phone companies ever more expensive phone line.
What's great about it: Simple to setup. Service quality is just as good as a land line.
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
4 out of 5
4
Performance
5 out of 5
5
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  • Verified Purchaser
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Customer Rating
4 out of 5
4
Takes too long to port number
on December 9, 2013
Posted by: MsMSR
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from Canton,Oh
Verified Purchase:Yes
Can take up to 6 weeks to port number for $40. Some festures you want come at extra charge ie name on caller d $10 a month.
My Best Buy number: 0928323106
My Best Buy number: 0928323106
What's great about it: no cost calls
What's not so great: had sell for extra cost features
No, I would not recommend this to a friend.
Ease of Use
4 out of 5
4
Features
3 out of 5
3
Performance
3 out of 5
3
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Customer Rating
1 out of 5
1
Quit working 2 months after warranty expited
on March 24, 2012
Posted by: CE00
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from Mich
It worked fine for 14 months, then the equipment failed and the mfg wouldn't do anything for me. Their attitude was like too bad-so sad just buy another one. They said quote "we know you are dissappointed". So OK.... divide $199 by 14 months and it's $14/month for equipment. Add the $14 monthly monthly charge from Ooma and that equals $28/per month. Do yourself a favor and add that $28 to your cell phone bill.
What's great about it: Nothing really
What's not so great: High priced short lived equipment
No, I would not recommend this to a friend.
Ease of Use
3 out of 5
3
Features
3 out of 5
3
Performance
1 out of 5
1
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Customer Rating
2 out of 5
2
Returned it within 2 weeks
on January 27, 2013
Posted by: ambularc22
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from Osceola, WI
Verified Purchase:Yes
Ever since I hooked up Ooma, it interfered with my Roku, wireless to my laptop, etc. Some of the phone calls were extremely choppy too. And yes....it was hooked up correctly. Was easy to return and I did not accrue any charge via Ooma for the 2 weeks I used it.
What's great about it: Easy to set up, cheap phone service
What's not so great: Cost of unit is a bit expensive, interfered with my internet to other devices
No, I would not recommend this to a friend.
Ease of Use
4 out of 5
4
Features
4 out of 5
4
Performance
2 out of 5
2
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Customer Rating
4 out of 5
4
Great if cost is the object
on August 12, 2010
Posted by: Joacchim
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from Chagrin Falls, Ohio
I switched from Vonage to avoid the annual fee.
One add'l "not so great" wouldn't fit below, so here it is:
- Since I connected in recommended manner, all my internet traffic goes thru the Ooma device to be prioritized (phones are top). My cable modem is rated for gigabit speed but Ooma is not, so if my ISP ever speeds up service, Ooma will prevent my taking advantage of it.
What's great about it: - Low cost; can use existing home phone network
What's not so great: - Base station takes up counter space; - No ability to pickup current calls into voicemail without premier service
I would recommend this to a friend!
Ease of Use
4 out of 5
4
Features
3 out of 5
3
Performance
4 out of 5
4
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Customer Rating
5 out of 5
5
Saving Money on my telephone service
on May 25, 2013
Posted by: Talker1007
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from Holland, PA
Verified Purchase:Yes
Have had about 3 weeks. Was concerned that may have a problem as it is used over internet but encountered no difficulties. Online support has been helpful and available 24 hours a day.. Easy to start up and use Ooma Premier which is optional which provides extra services. Saving over a hundred dollars a month. With Ooama - Linx have added FAX and other lines. Could not be more pleased.
My Best Buy number: 2118685711
What's great about it: Clear Voice
What's not so great: Telephone support limited. Has excellent 24 hr online support.
I would recommend this to a friend!
 
Other Best Buy Products I Recommend
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4.7 out of 5(41)
 
 
 
 
 
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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