Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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  • Tech Insider Network
Customer Rating
2 out of 5
2
The hype isn't worth the trouble
on February 12, 2010
Posted by: 1sandy1
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from San Bruno
The old saying - "If it seems to good to be true it probably is" applies here. Don't waste your time or $$.
What's great about it: Who knows - should be a simple set up but it doesn;t work!!!!
What's not so great: 4 phone calls to OOMA techs who don't seem to know what to do. Yikes - I want my $$$$ back.
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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-10points
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  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
1 out of 5
1
Cheap equipment and horrible customer service
on May 13, 2010
Posted by: Anonymous
from Minneapolis, MN
My Ooma equipment quit working after 6 months. I called them to replace it and said they would and they promised to overnight it because I needed a phone. After 4 calls, they final shipped one out but not overnight. When I called again to find out what was going on, they said there was nothing they could do and it would be at my home in a week. So, I am without a phone for 9 days and was made a promise that they would not honor. I would much rather pay the phone company a monthly fee than have to deal with this!
What's great about it: looks nice
What's not so great: Cheap equipment and horrible customer service
No, I would not recommend this to a friend.
Ease of Use
3 out of 5
3
Features
3 out of 5
3
Performance
3 out of 5
3
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-21points
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Customer Rating
5 out of 5
5
Good Buy, Delivers as promised
on July 13, 2012
Posted by: robinvoiphood
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from New York, NY
I think this was an overall good buy for my VoIP home phone needs. Although it does not do what I need for my business. I have been Shopping for Business VoIP services, Can anyone recommend anything? I am Comparing Business VoIP Services and Providers here:
http://getvoip.com/ - Does anyone have experience with any of thee providers?
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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-7points
0of 7voted this as helpful.
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  • Best Buy Business User
  • Tech Insider Network
Customer Rating
1 out of 5
1
Poor product
on October 16, 2011
Posted by: MHHHHHH
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from WV
This product did not work for me. My vonage works fine. During my install, the device killed my internet for over three hours. After it came back up, I instilled 48 install trying to work it. The device never worked. I contact Ooma for assistance. They could not get it working. Ooma required a purchase the telo to get the product to work. That would cost me over $300 for one phone. Apparently, you cannot use your cordless home phone with the Ooma. Complete waste of time. I do not suggest anyone buy this product. The description and how it works is misleading.
What's great about it: nothing
What's not so great: everything
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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-29points
25of 79voted this as helpful.
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Customer Rating
1 out of 5
1
Couldn't use it because they wanted another $40
on July 14, 2011
Posted by: Snarfattack
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from IL
Bait and switch product. Advertised as no monthly fees - they charge monthly taxes and fees. Then they don't have any available phone numbers forcing you to port your own number for another $40. Tried to work with the customer service to make this work and their only option was to charge me more and more money.
What's great about it: A promise of saving money
What's not so great: Lack of customer service
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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-30points
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Customer Rating
1 out of 5
1
Poor Quality - Ripoff
on October 26, 2010
Posted by: MNBob
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from Minneapolis, MN
The quality is poor - even with upgraded Internet service. Re-activation by a second user is $79 so you if you keep it past BBY return date you will not be able to resell it for what you bought it for. Ripoff!
What's great about it: Nothing
What's not so great: Everything
No, I would not recommend this to a friend.
Ease of Use
2 out of 5
2
Features
1 out of 5
1
Performance
1 out of 5
1
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-33points
7of 47voted this as helpful.
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  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
Great Product
on January 6, 2010
Posted by: Dave858
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from Lancaster, PA
I've been using Ooma for over a year now. I used used to pay about $50 per month for my landline. So $250 once and done - you can't beat it. I recently recommended Ooma to two friends. Both bought it, and now we all think it's great. No problems at all. The voice quality is fanastic with Comcast internet. I would recommend a UPS power supply for electrical outages though.
What's great about it: No more phone bills
What's not so great: Porting my old phone number was a hassle, but I mostly blame Verizon.
I would recommend this to a friend!
Ease of Use
4 out of 5
4
Features
4 out of 5
4
Performance
4 out of 5
4
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Customer Rating
5 out of 5
5
Good
on January 7, 2010
Posted by: AFP1973
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from SF, CA
Buy and save money. Go for it!!!!!!!!!!!!!!!!!!!!!
What's great about it: All
What's not so great: Initial Sound
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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