Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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  • Tech Insider Network
Customer Rating
4 out of 5
4
Operator error
on January 8, 2010
Posted by: Giantklr
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from Clarksburg,Md
Finally got system to work properly i.e. calls dropped where either I couldn't hear caller or caller couldn't hear me. Re-routed the device and have not had a problem since. Call quality is good, low level customer support is good, could never get through to higher level if needed. Also could not port my number, when they tried for some reason I could call out but no one could call in, so they gave me a new number and things work well.
What's great about it: No phone bill
What's not so great: Porting of existing number
I would recommend this to a friend!
Ease of Use
3 out of 5
3
Features
3 out of 5
3
Performance
3 out of 5
3
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  • My Best Buy® Member
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Customer Rating
5 out of 5
5
luv my Ooma
on January 8, 2010
Posted by: BarbyL
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from No Fort Myers, FL
I really can't answer all questions yet. Just got it connected yesterday. Have already used it. Really like the concept!
What's great about it: Can call my family any time, all the time!!
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • My Best Buy® Member
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Customer Rating
5 out of 5
5
Great phone service
on January 9, 2010
Posted by: Anonymous
from Hutchinson, KS
Ooma works great, I'm glad I bought it. My setup and download only took 15 minutes. I must have a faster connection than the people that took an hour or more. Call quality has been very good, only once has the other caller said they had trouble hearing me, and I've never had trouble hearing them. I like that it hooks up directly to the Internet so I don't have to have a computer running. The only problem I had was when I first hooked it up, between my cable modem and router like they show, it killed Internet to my router. As soon as it was done updating I moved it to a port on my router and have not had a problem since. I have not even had to change any QoS settings to keep up the call quality. I wish it had name caller ID for free, but it does have plain caller ID. I don't need any of the other extra features so it isn't worth $10 a month to me to get the name. If you do need the extra features though, $10 is cheap for what you get. Getting my old number ported took a little longer than expected, but it was also around the holidays so totally acceptable.I did not have to contact customer service for anything, so can't say if that is good or bad. I would absolutely recommend ooma.
What's great about it: Excellent call quality, easy setup
What's not so great: I ported over my old number, but if someone wants a new number there are no local numbers available here
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
4 out of 5
4
Performance
5 out of 5
5
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  • Tech Insider Network
Customer Rating
5 out of 5
5
A great product to get rid of the home phone bill.
on January 9, 2010
Posted by: aztecaman
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from Santa Ana, CA
Ooma worked better than expected, easy to set up, I transfered my old phone number from At & T without a problem... The online functions are great... I especially like the ability to manualy block unwanted incomming phone calls from numbers I blocked in the call log...
What's great about it: You get great quality phone service with plenty of features without the monthly bill.
What's not so great: Can't think of any....
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • My Best Buy® Member
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Customer Rating
5 out of 5
5
Great option for home phone
on January 11, 2010
Posted by: AIC
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from Dallas
I have told many of my friends about the OOMA product. I am thrilled with it. Reception is crystal clear without a phone bill ! VM works better than a land line since it sends an email to me whenever I receive a VM at home. That has worked out very well for me. Somewhat diffiicult for me to understand how to hook it up at home, but I did it. Took about 3 weeks to get my land line number ported over. Well worth the pricey investment.
What's great about it: Crystal clear reception, works well, no major hiccups, love VM emails.
What's not so great: Installation and phone number transfer took too long, somewhat pricey to purchase
I would recommend this to a friend!
Ease of Use
4 out of 5
4
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Tech Insider Network
Customer Rating
5 out of 5
5
It just works
on January 11, 2010
Posted by: Anonymous
from Santa Barbara, CA
I was becoming frustrated by all of the charges that the phone company was charging for a phone which we seldom use. Understanding the charges was a pain and they kept changing things. MCI became Verizon and Verizon tried to charge us for the change. We decided to try Ooma and it has been fine. It will pay itself off in about a year. Packaging of the unit was first class and the instructions both printed and online were clear Porting of my phone number went just as they described it. You will need to fax them the agreement that you download to get porting started. We now have caller ID and voicemail for no additional fees as in free on an already free service. I hope they can afford to stay in business and stay free.
What's great about it: No phone bill!
What's not so great: Power plug comes out easily.
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • My Best Buy® Member
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Customer Rating
5 out of 5
5
OOMA Review
on January 12, 2010
Posted by: CoachP
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from Potomac Falls, VA
Product is strong and provides great sound quality. Easy to hook up everything and the instructions are clear. Good bye Verizon, hello OOMA!
What's great about it: Great sound quality, easy hook-up. Took only 20 minutes setup time.
What's not so great: Not yet found.
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
4 out of 5
4
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
it is an exellent device.
on January 13, 2010
Posted by: demaganata
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from Brooklyn, NY
This device is very easy to use and set up. The sound is clear. The customer service is very good. It dos not interfere with your internet conecction when you are using the device. I would recomment this product. And even better you do not have to pay to any telephone company any more.
What's great about it: works perfec.
What's not so great: none
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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