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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
4
Great, Inexpensive Espresso Machine
on December 29, 2015
Posted by: Kimberly N
from Bozeman, MT
The original Mr. Coffee espresso machine I purchased lasted for many years, and when it finally quit working, I replaced it with the ECM 160. The replacement has been working fine. I mainly use it to brew the espresso, not for the frothing capability. I use a glass frothing pitcher to make the hot milk and froth, because I did not have much success using the frother on this machine. This coffee maker makes great espresso, as long as you use a fairly fine grind of coffee (but not too fine of a grind - not powdery). I also use only filtered water and clean it regularly, otherwise the taste is a bit off - but our water is hard. The only thing that could be improved upon is that the handles for the brewing basket holders have broken off on both of the machines owned. I tried to get a replacement basket holder, but it has been impossible to find. However, I would still consider replacing my current machine with the same model.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
good coffee maker
on December 31, 2015
Posted by: Stevie
from Alabama, United States
I made the mistake of down rating this machine until I had figured out the controls. The first time I only obtained steam, but that was my fault. My apologies
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Like it
on January 2, 2016
Posted by: robk
from L A, CA, United States
Gender:Male
Actually on my third one. Works great for the price. My first one lasted many years and was going strong until the knob broke. Second one, the knob broke again in less than a year. Between these two I had a $200 Krups pump, but it took way too long for me to brew and the milk was always tepid and froth-less as the steam output was surprisingly weak. Ended up giving it away. I like hot frothy milk, so I bought number two. That died and I got a DeLonghi, which I still have and like. Saw the Mr Coffee on sale again at Target and couldn't pass it up for my third one. Will treat the knob gently, hopefully it will last like my first one. If it weren't for the weak knob, I'd give it five stars.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Terrible chemical taste
on January 4, 2016
Posted by: Seekurdreams
from Huntington Beach
Gender:Female
I got this machine a Christmas gift from my parents - I was so excited about this until I made the first cup and it tasted like plastic/metal/chemicals. We couldn't figure out why - or how. We cleaned it brewed vinegar and let the vinegar sit in the chamber as stated in manual and no such luck. In so disappointed, thankfully target has a good return policy. This will go back to the store today.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 14, 2016
We're very sorry that this has happened, and we want to see what we can do to make things right. Please reach out to our Customer Care Team at 1-800-672-6333, so that we can get you back up and brewing with your espresso maker. We are here for you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Tastes like plastic.
on January 10, 2016
Posted by: ristey
from Queens, NY, United States
Gender:Female
This was a Christmas gift i was really excited about. I went out and bought freshly ground espresso. I followed the instructions, but it didn't taste right. I bought a tamper and starbucks espresso and have tried over and over but it has a strong plastic taste. It's a shame because it work really well. You can get a really nice froth on the milk. But in the end not worth it.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 19, 2016
We apologize that this has happened to you, and we want to make this right. If your coffee is starting to taste like plastic, we recommend brewing undiluted, white household vinegar through the espresso maker according to the cleaning instructions in the manual. If you have any questions or continue to experience this taste, please give us a call at 1-800-672-6333, and we'll be more than happy to help. We are here for you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Coffee smells and tastes like meled plastic
on January 14, 2016
Posted by: Vassil
from Oakland, California
Gender:Male
I've had two of these machines before, and just got a third one (the last one stopped frothing the milk after 2.5 years of daily use). The new machine has an awful plastic smell, even after thoroughly cleaning it (incl. with vinegar) multiple times. Haven't had a latte in three days (liquid cancer is not my thing), while debating what else to try. Will probably end up returning it this coming weekend.
I was planning to get one more of these as a housewarming gift for a friend, but will now have to think of something different, unfortunately.
Disappointed and somewhat alarmed.
I was planning to get one more of these as a housewarming gift for a friend, but will now have to think of something different, unfortunately.
Disappointed and somewhat alarmed.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Thank you for the replacement machine.
on January 15, 2016
Posted by: Kbert
from San Clemente, CA, United States
Gender:Female
I am happy Mt Coffee replaced my defective machine I purchasrd in Nov 2015.
Thank you,
Disappointed
Disappointed
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Horrible metallic taste! I can't get rid of it.
on January 16, 2016
Posted by: Silverhawk13
from Sacramento, CA, United States
Gender:Female
I really really wanted this for Christmas and was very adamant that this was the one I wanted. Now I feel guilty because I don't use it. The machine smells like burned metal and the coffee tastes like the machine smells. I tried descaling with vinegar as suggested, and it lessened a bit, but it is still not drinkable. Overall a bitter disappointment. The machine will be returned this week.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 25, 2016
We have high expectations for our products here at Mr. Coffee, and would like the opportunity to change your experience with your espresso maker. Please reach out to our Customer Service Team at 1-800-672-6333 between the hours of 9am and 6pm Eastern, Monday-Saturday, and we will be more than happy to resolve this for you.
Written by a customer while visiting mrcoffee.com