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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
2
"Brew" and "Steam" are reverse on the knob
on October 30, 2016
Posted by: BWaggoner72
from Littleton, CO, United States
Gender:Female
I had an older model Mr. Coffee espresso machine that worked very well. It wasn't the top of the line model, maybe the older version of the Mr. Coffee Steam Espresso and Cappuccino Maker (ECM160 model). However, due to the age, and my son accidentally breaking the carafe, I felt it was time to replace it.
I bought the machine stated above, brought it home, and began to do the initial cleaning. When I turned the knob to "brew", I didn't see any water coming out of the portafilter, but instead, steam coming out of the frothing wand! I immediately turned the knob to off. Reading the instructions again, to make sure I did the steps correctly and made sure everything was secure, I turned the knob to "brew". Once again, steam began billowing out of the frothing wand. Turned it off again. I had a suspicion that maybe something was a bit backwards, so I turned the knob to "steam" and sure enough, espresso began to pour out.
I thought that we could live with the knob being reversed, but got to thinking if someone wanted to use it and didn't know about this issue, it could pose a potential hazard and someone could get burned.
Since I was going to have to return it anyway, we decided to make a cup of espresso to see how it did. Honestly, I think my older model worked better, as the espresso came out thicker and frothier, where this one seemed a little watered down for my liking - more of the consistency of strong coffee.
Its an okay espresso machine on a budget, but I may exchange this one and try the more higher end Mr. Coffee Pump Espresso Maker (ECMP50-RB) instead. After some research, come to find out the result I want for an espresso would come from a pump machine rather than steam.
I bought the machine stated above, brought it home, and began to do the initial cleaning. When I turned the knob to "brew", I didn't see any water coming out of the portafilter, but instead, steam coming out of the frothing wand! I immediately turned the knob to off. Reading the instructions again, to make sure I did the steps correctly and made sure everything was secure, I turned the knob to "brew". Once again, steam began billowing out of the frothing wand. Turned it off again. I had a suspicion that maybe something was a bit backwards, so I turned the knob to "steam" and sure enough, espresso began to pour out.
I thought that we could live with the knob being reversed, but got to thinking if someone wanted to use it and didn't know about this issue, it could pose a potential hazard and someone could get burned.
Since I was going to have to return it anyway, we decided to make a cup of espresso to see how it did. Honestly, I think my older model worked better, as the espresso came out thicker and frothier, where this one seemed a little watered down for my liking - more of the consistency of strong coffee.
Its an okay espresso machine on a budget, but I may exchange this one and try the more higher end Mr. Coffee Pump Espresso Maker (ECMP50-RB) instead. After some research, come to find out the result I want for an espresso would come from a pump machine rather than steam.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Aluminum filter holder
on November 12, 2016
Posted by: ATrow
The aluminum basket coating that holds the filter is breaking down after one wash in the dish washer and has a residue rubbing off on your hands! Who knows what that is!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, November 14, 2016
We appreciate you reaching out to us and we love to hear more about your experience. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We hope to hear from you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Affordable and easy but disappointed in materials
on November 17, 2016
Posted by: Amy456
from Tallahassee, FL
Gender:Female
I love how inexpensive and easy to use this machine is. One thing I have noticed is a strong plastic smell when brewing and what seems to be a slight plastic taste to the finished product. I came to this site to do some research into the components of the machine and was pleased to see that the water well is not plastic. HOWEVER, I am very disappointed to read that the plastic on the frothing wand is not BPA free. I'm pregnant and have been using this wand to froth my milk for the past week, and now I am concerned about the chemicals I have been ingesting, especially considering how hot it gets. Would it have been so hard to make that tiny part BPA free? I will try removing it and hope the machine still works. I am checking "would recommend to friend" but I would do so with the caveat that the frothing wand contains BPA.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: MomBear
from Cleveland Heights, OH, United States
Gender:Female
Verified Purchase:Yes
WE HAVE THE THIS PRODUCT FOR YEAR AND WE STILL COME BACK AND BUY ANOTHER,
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great product
on January 20, 2017
Posted by: jimEFinn
from Wyoming, United States
Gender:Male
I bought the Grandfather of this machine years ago. I was hoping to find one just like it. Fortunately they still make it only with some smart design changes but the nuts and bolts still the same quality parts! Good job Mr. Coffee!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Frother
on January 20, 2017
Posted by: MariaCortez93
from Los Angeles, CA, United States
Gender:Female
I bought this product about 2 weeks ago and recently the milk frother has been sucking the milk in instead of frothing. Any reason as to why it is doing this and how can I fix it?
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Well, it works.
on January 23, 2017
Posted by: CierraJordan
from Salt Lake City, UT, United States
Gender:Female
I got this espresso machine for Christmas and was super happy because it works really well and doesn't take too long. The only problem I've encountered is that on the very first day I owned it, the black piece on the milk steamer started cracking and a little chunk broke off. The steamer still worked but I could tell it wasn't the same. Today I noticed the crack has gotten larger, and I'm not sure what to do. The steamer doesn't work as well as it used to and makes a huge mess. I worked in a coffee shop so I know how to use an espresso machine, and I'm wanting to get this fixed or replaced.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr.Coffee, Customer Service, February 14, 2017
We love to see what we can do for you. Please call us at 1-800-672-6333, our hours of operation are Monday-Saturday from 9am-6pm, EST. We look forward to better assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
You get what you pay for
on February 12, 2017
Posted by: Pumpkin1
Gender:Female
I am on my second machine since Christmas. My first time using the first one the band on the pot snapped off. Returned it to the store no problem. Got another one, I thought I was just frothing it wrong so I don't really use it. Come to find out a piece in the frothing arm is missing (on the 2nd one) Don't have the receipt anymore so I guess I can't use it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, April 18, 2017
We know the frothing arm is very important and we will be happy to further assist you. Please contact us by using our live chat option here on our website. Our customer support team is available Mon-Sat 9am-6pm, EST.
Written by a customer while visiting mrcoffee.com