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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
2
Limited lifespan of ECM 160
on June 9, 2017
Posted by: SECSummers
from Winter Park, FL, United States
Gender:Male
This is my third machine. It lasted only 4 months because of leaks around the portafilter. That is the same problem the first two machines had. Very poor quality gasket seal at the basket.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, June 19, 2017
We completely understand how you are feeling and we would like to help restore your faith back in this espresso maker. Please reach out to our live support team here on our website. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Hope to hear from you soon!
Written by a customer while visiting mrcoffee.com
Posted by: serina
from California, United States
Gender:Female
Verified Purchase:Yes
You get what you paid. The froth does not work well. It thin down the milk instead of making the froth
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 6, 2017
Hello! Thank you for taking the time out to write a review. We appreciate your feedback and would like to turn your experience around. Please, give us a call at our toll free number (800) 672-6333. Our specialists are available Monday-Saturday 9am-6pm EST. We look forward to speaking with you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Every six months
on August 8, 2017
Posted by: 80rice
Gender:Male
Have to replace it every six months, for some reason it stops working
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 6, 2017
Hello! Thank you for taking the time out to write a review, we appreciate your feedback. Please contact us at our toll free number (800) 672-6333, we would love to hear more about your experience. Our specialists are available Monday-Saturday 9am-6pm EST. You can also contact us via live chat on our site. Agents are available Monday-Saturday 9am-6pm EST. We look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
You get what you pay for
on August 15, 2017
Posted by: Dibden92
from PA, United States
Gender:Male
I feel that this is a good product for those who make maybe one or two cups a day, but will not hold up to heavier use, eight to ten cups. My problem has been that the seals eventually fail and pressure no longer builds correctly. It then takes ten minutes or more to brew a full carafe. I'm on my third machine in four years, (it's cheap to replace and does make a good brew). I am looking at "better" more expensive machines that will last much longer, though.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 6, 2017
Greetings! Thank you for taking the time out to write a review. We appreciate your feedback. For further assistance, please contact us at our toll free number (800) 672-6333. You can also live chat with us on our site. Agents are available Monday-Saturday 9am-6pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
10 cups max
on September 15, 2017
Posted by: Jay Zak
from New york
Gender:Male
when i first got it i followed all the instructions on clean up and setup because i was very excited and didnt want to mess it up or break it by accident. however, from the very beginning (the first cup) there was some burn rubber smell already like most of the reviews said but i ignored it and hope everything was fine. BIG mistake!!! when i make 2 cups in a row during the second cup the machine exploded and the grounded coffee beans scattered everywhere in my kitchen. don't buy this unless you are willing to spend a day on cleaning up your kitchen.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 11, 2017
Oh no! We thank you for your feedback and would like to get this resolved for you. Please contact us via live chat on our site, or you can call us at our toll free number (800) 672-6333. Our specialists are available Monday- Saturday 9am-6pm EST. We look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
DON'T BUY!!!! The Filter Handle WILL BREAK!
on November 3, 2017
Posted by: TANIAMC14
from San Diego, CA, United States
I bought this a few months ago and the Espresso Filter Handle broke. They don't sell a replacement part for it but rather a part for an old machine and it doesn't fit this machine. Waste of money. DON'T BUY IT. It will eventually break.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 5, 2018
Oh no! This is not something we like to hear. Please give us the opportunity to make this right. You can call us at (800) 672-6333. If you would like to take advantage of our live chat option here on our web site, we are available 9AM-6PM EST Monday-Saturday.
Written by a customer while visiting mrcoffee.com
Posted by: Deby Miami
from Miami, FL, United States
Gender:Female
Verified Purchase:Yes
Not an expresso machine like it says nnnnnnnnnnnnnnn
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 8, 2018
We're sorry to hear that the steam espresso maker did not meet your expectations. We'd like to hear more about what you expected and where it misses its mark. Please call us at (800) 672-6333. You can reach us between the hours of 9AM-6PM EST Monday-Saturday.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Very dissatisfied customer
on November 20, 2017
Posted by: lperez0928
from Chicago, IL, United States
Gender:Female
My son gave me this Expresso Maker for Mother's Day of this year. The handle just fell apart in my hands one. It hasn't even been a year. Very dissatisfied customer.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 8, 2018
We have high expectations for our products here at Mr. Coffee, and would like the opportunity to change your experience with your espresso maker filter. I'm happy to do what I can to straighten this situation out for you. Please call us at (800) 672-6333 between the hours of 9AM-6PM EST Monday-Saturday. A coffee specialist will be happy to make this right for you.
Written by a customer while visiting mrcoffee.com