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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
4
Tremendous Value in this Expresso Machine
on November 25, 2017
Posted by: Jamolam
from Tucson, AZ, United States
Gender:Male
I have been a Starbucks everyday customer for years. Always the same drink: 4 shots of expresso over ice in a tall cup and half and half. I was easily spending ~ $90 / month. I decided to try this inexpensive machine just to see if it'd work for me. I've been using it everyday for three weeks now. I love it.
Things to perfect to get a great experience:
Buy fresh beans and grind them in the store to borderline expresso/turkish fineness
Make sure to tamp down the finely ground beans in the holder
Consistently fill the water chamber to the same depth to better get a regular time for brewing
Buy fresh beans and grind them in the store to borderline expresso/turkish fineness
Make sure to tamp down the finely ground beans in the holder
Consistently fill the water chamber to the same depth to better get a regular time for brewing
I'd give it five stars but there was a very strange gluey substance in the water chamber upon the first few uses. I poured the luggielike thing out through the entrance with the cap removed. I think it was plugging up the water into the expresso holder.
I highly recommend cleaning and recleaning the chamber before you drink any expresso from the machine.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: Oktobersky16
from Denver, CO, United States
Gender:Female
Verified Purchase:Yes
I purchased this machine to eliminate my coffee shop runs. However, I have tried multiple brands of coffee grinds, both espresso and regular blends, and I cannot pull a decent espresso shot. in addition, once the espresso brews, you need to use it right away as there is no hot plate to keep it warm. It comes out warm at best. I have barista experience and this machine does not give the espresso that velvety pull. It’s almost needing a tamper to compress the grinds, which it doesn’t have. I have used coconut milk for the steaming and that takes a good 3 mins or more. I have resorted back to drip coffee and hot coconut milk instead. I am not pleased with this machine. If I had saved the box, I’d return it in an instant. It’s to frustrating to deal with when trying to get out the door; I have also spent time on weekends trying to get a good drink from this machine and failed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 8, 2018
We're sorry that this steam espresso maker does not live up to your expectations. As it is a steam espresso maker, it does not create a true crema as the bars of pressure are not as high as a pressure espresso maker. I have documented your comments and we appreciate your feedback. If we can be of any assistance at all, please feel free to call us at (800) 672-6333. You can reach us between the hours of 9AM-6PM EST Monday-Saturday.
Written by a customer while visiting mrcoffee.com
Posted by: Unhappiness
Gender:Female
Verified Purchase:Yes
Nice machine but the cord is so short I can hardly use it,
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 9, 2018
Thank you for sharing your comments; your feedback is very important to us. A short power supply cord is provided to reduce the hazards resulting from becoming entangled in or tripping over a longer cord. An extension cord may be purchased and used if care is exercised in its use. If an extension cord is used, the marked electrical rating of the extension cord must be at least 10 amps and 120 volts. The resulting extended cord must be arranged so that it will not drape over the countertop or tabletop where it can be pulled on by children or tripped over accidentally. If we can be of further assistance, please call us at 1-800-672-6333. Our customer care team is available 9AM - 6PM, EST, Monday through Saturday.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Makes little or no froth
on December 23, 2017
Posted by: Kurt64
from Kansas City, MO, United States
Gender:Male
[This review was collected as part of a promotion.] I have had this particular machine for about a year and it has never made a good froth. My previous Mr. Coffee expreeo macine made great froth and I have tried everything I can think of to make froth with this machine.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 10, 2018
Thank you for bringing the issue of your frother not working well to our attention. Our espresso makers usually work well for many years. We'll be glad to help you get back to brewing bold decadent espresso drinks soon. Please call us at (800) 672-6333 between the hours of 9AM-6PM EST Monday-Saturday. A Mr. Coffee product specialist will be happy to investigate your available options.
Written by a customer while visiting mrcoffee.com
Posted by: Yellek
Gender:Female
Verified Purchase:Yes
It's not great. It spews out everywhere when steaming the milk .. just makes a mess .. (yes I know exactly how to use it )
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 10, 2018
I'm sorry for any trouble you've had with the espresso maker spewing the froth all over. We have high expectations for our espresso makers and would like to make this right for you. Please call us at (800) 672-6333 between the hours of 9AM-6PM EST Monday-Saturday. A coffee specialist will be happy to help you.
Written by a customer while visiting mrcoffee.com
Posted by: Barista123
Gender:Male
Verified Purchase:Yes
This is my second one. You can’t beat it for the price. If you use good quality espresso it makes a better cup of coffee than the ones with the packets. We use a separate frother for better foam. It would be nice to be able to buy all replacement parts, however, as the plastic parts break easily. The handle on the carafe broke and we replaced that. However, then the handle on the filter holder broke, while the rest of the machine was fine. They do not sell replacement filter holders so we had to buy a whole new machine.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 27, 2018
Thank you for your feedback and loyalty. We assure you that all of your concerns do not go unnoticed, for any assistance do not hesitate to contact us through our live chat option right here on our web site. We're available to assist between 9AM-6PM EST Monday-Saturday.
Written by a customer while visiting mrcoffee.com
Posted by: Niurka
Gender:Female
Verified Purchase:Yes
The product arrived on time, but the coffee maker does not work. Coffee is cold and very watery
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 12, 2018
We're sorry to hear that your coffee is cold and watery. Please give us the opportunity to ensure that you're completely satisfied with your espresso maker. So that we can directly assist you, please call us at (800) 672-6333 between the hours of 9AM-6PM EST Monday-Saturday. A Mr. Coffee product specialist will be happy to help you get back to brewing your decadent espresso beverages.
Written by a customer while visiting mrcoffee.com
Posted by: Pottergirl
from Oregon
Gender:Female
Verified Purchase:Yes
This machine is great! Simple to use and to clean. Makes a great morning latte, I save so much money using this espresso maker versus going to the expensive places
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2018
Thank you so much for your kind words, valuable feedback and gracious support, all of which are very much appreciated to our Mr. Coffee brand. Happy brewing!
Written by a customer while visiting mrcoffee.com