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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
2
Not the same quality it used to have
on December 9, 2014
Posted by: SaraYevo
from Arizona, United States
Gender:Female
I've had this machine for 6 years now, and would give it 5 stars. But we recently got a new one for a wedding gift, and it leaked like crazy from the filter, pouring water all over the place. I made sure I packed the coffee appropriately and tightened everything enough (just like my old machine) but it still leaked a lot. So we exchanged it for a new one. Unfortunately, that one leaks too! I guess I'll be going back to my old machine. Not cool, Mr. Coffee. Not cool.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, February 11, 2015
Thank you for sharing your review. We are so sorry to hear that you've experienced leaking with two of your espresso makers. This is not a common issue and we definitely want to assist you with this. Please give us a call at 1-800-672-6333. Representatives are available Monday-Saturday, 9am-6pm Eastern. Thanks, and we look forward to speaking with you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
The shape of the control & water knobs are useless
on March 31, 2016
Posted by: stevek
from Bigfork, Montana USA
Gender:Male
I bought the ECM160 4 days ago and set it up to use last night. I noticed right away that the knobs were very unusual shape. When I went to use the machine this morning it became quite obvious that the shape of the knobs make this espresso machine totally useless. I can't even imagine any manufacturer doing this when there was no reason whatsoever to not make them round, hex shaped, knurled, or anything but the way they made them smooth, sloped, and convexed so you can't grab hold of them.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, April 13, 2016
Thank you so much for your feedback. We want to assure you that we do appreciate your input, suggestions, and criticisms. Your opinions are helpful to us and we apologize for any inconvenience and frustration. Be sure to sign up for our email list so that you will be notified when promotions are available. If you have any further questions, do not hesitate to give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Loving my third Mr. Coffee espresso machine
on October 6, 2016
Posted by: Cuidado
from PEI, Canada
Gender:Female
I have just purchased my third Mr. Coffee Espresso maker but had to purchase it at a yard sale. I went to every store that sold small appliances and could not find one. I didn't give up. What I purchased may be an older model as the cover is the large one that I like. I do not like the smaller curved water receptacle as I have arthritic thumbs and found it difficult to maneuver.
I give it four stars as each of the others I purchased new and they only lived avout six years. I would like them to last longer. Also, keep the larger deeply ridged knobs and covers.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Cheap plastic ruins great product
on April 15, 2019
Posted by: Vashon
from Seattle, WA
Yes, our decanter's handle broke within 4 months of use. We actually use it every other day, and it felt like the handle was loose right when we opened it... but I thought that was just my husband worrying unnecessarily. Turns out, the black plastic nut holding the metal screw (in the handle) that in turn held the metal band around the glass decanter was made of a cheap, very brittle plastic. The rest of the machine is well made... but this is a very important part. A little redesigning would make the quality of this product much better.
Also, I find it offensive that you ask for the gender of a person making a comment, and that you only offer two genders.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, April 17, 2019
Thank you for bringing this to our attention. Our Mr. Coffee Steam Espresso and Cappuccino Maker are top performers and are very durable . We believe in the quality of all our appliances, and we will get this taken cared of. Please contact our customer care team at 1-800-672-6333. We are available Monday-Friday, 9am-6pm EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Great machine
on September 22, 2014
Posted by: pfhauser
from Waterbury, CT, United States
Gender:Female
I just bought this machine and it is the best ever
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
I LOVE ESPRESSO COFFEE FROM THIS MACHINE
on November 24, 2014
Posted by: ANA 05
from Woburn, MA, United States
Gender:Female
THIS IS THE ESPRESSO MACHINE TO GET MY COFFEE LATIN FLAVOR
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
BIG DISAPOINTMENT: INTERIOR CORROSION
on March 29, 2015
Posted by: jay1
from Silver Spring, MD, United States
I bought this today and when trying to prepare it for my first use I found that the interior aluminum chamber is corroded, plus the underside of the pressure cap has white specks of corroded aluminum particles on the plastic.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, March 30, 2015
Thank you for sharing your comments. We hear you and can certainly understand your frustration. We encourage you to contact our customer care team for assistance with your brewer. We can be reached at 1-800-672-6333, and are here to help you Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Uneven Results
on May 12, 2015
Posted by: lisainphilly
from Philadelphia, PA, United States
Gender:Female
I have had this for 3 weeks now and it still has a distinct metallic taste to the coffee. I tried cleaning it thoroughly and even brewed a weak vinegar solution, but the nasty taste persists. If I brew a strong enough coffee (fresh ground) the taste is bearable. If I try something lighter, like a hazelnut or vanilla, it is undrinkable. If anyone has overcome this issue, I would appreciate if they would tell me how.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, May 12, 2015
Espresso with a metallic taste is definitely unbearable! We generally advise the following steps for deliming to rid any non-coffee related tastes that can be found on pgs 10-11 of your owners manual. Once you have run the brewer through those steps, if you continue to experience difficulty, or do not have an owners manual, we encourage you to contact our customer care team for help. We can be reached Monday-Saturday 9am-6pm Easter at 1-800-672-6333, and are always happy to help get you back to brewing delicious espresso!
Written by a customer while visiting mrcoffee.com