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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
1
terrible knobs
on April 8, 2018
Posted by: cincy cat lady
from Cincinnati, OH, USA
the 2010 version of this model was great, but I treated myself to a NEW one when I moved. Within 6 weeks the knob mechanism broke.Foolishly I reorderd same model..the knob broke after THREE USES !DO NOT BUY THIS
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 10, 2018
We sincerely apologize for the inconvenience. Allow us to regain your trust in our brand. We want to assure you that we take your feedback into consideration and we've mentioned your concerns to our product team. Please contact us directly at 1-800-672-6333 our hours of operation are from 9:00 AM to 6:00 PM Mon-Sat EST. We'll have a Mr. Coffee specialist help you with any troubles you may have. Hope we can help!
Written by a customer while visiting mrcoffee.com
Posted by: Lolaz
from Tennessee, USA
Gender:Female
Verified Purchase:Yes
It is easy to use to make a great latte. Easy clean up too.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 24, 2018
Thanks for your feedback! We hope to continue providing excellence in each cup. Happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great replacement for 22 year old espresso maker
on April 26, 2018
Posted by: TiffanyEspressoLover
from San Jose, CA, USA
Gender:Female
Verified Purchase:Yes
I bought this to replace my 22 year old Mr. Coffee Espresso Maker. They're so incredibly alike, with the exception that the on/off switch is part of the knob that switches between steam wand and espresso, the switch to the new one as seamless. I love it, and how it lasts longer than the last machine.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 26, 2018
Thank you for your support! We appreciate your gratitude towards our services and we hope to always provide that same experience every time. Happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
No replacement parts for filter basket handle
on May 15, 2018
Posted by: shughes
from Clearfield, UT, USA
Gender:Female
[This review was collected as part of a promotion.] I received this as a gift about 1.5 years ago and the filter basket handle has broken off. Poor design quality on the metal filter basket and plastic handle. This has been reported on other reviews and there are no replacement parts for this piece. Highly disappointed in this product.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 17, 2018
Oh no! We would like to turn your experience around. Please contact us via live chat on our site. Specialists are available Monday-Saturday 9am-6pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Not a long lasting machine.
on June 7, 2018
Posted by: Portedbikes
from FL, USA
Gender:Male
This is the 3rd and last Mr Coffee machine I owned, all 3 died the same way and around the same time, 14 months give or take, the machine will stop brewing a full carafe, it will only brew 2 cups, and that was it, it is not clogged, not dirty at all, it was meticulously cleaned after every use, never left with water on the reservoir. There is a design flaw which can obviously be detected by the end consumer and obviously it should have been detected by the manufacturer.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, June 7, 2018
We're sorry for any complications you've experienced. Please allow us to have your faith in us once again, our number is 1 (800) 672-6333 we can assist you from 9:00 AM to 6:00 PM, EST. We will have you pouring hot, delicious espressos again.
Written by a customer while visiting mrcoffee.com
Posted by: aidels
from Baltimore, MD, USA
Gender:Female
Verified Purchase:Yes
I bought this a month ago. It is different from the "Caffe/Latte' machine I had. However, I am getting used to the steps of brewing, then frothing..and it comes out deliciouis
I would recommend this to a friend!
Response from mrcoffee.comBy Mr Coffee, Customer Service, June 19, 2018
We're happy to hear you're learning to love your new espresso maker. We also appreciate your loyalty to the Mr. Coffee brand. Thanks a latte!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Great while it lasts
on June 18, 2018
Posted by: robertdseals
from Cripple Creek, CO, USA
Gender:Male
I've had mine over a year now and I'm pretty happy with it. However, I've noticed that it's losing pressure and starting to leak between the grounds and the top. I think the seal needs replacing, but they say that isn't a part that can be replaced.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr Coffee, Customer Service, June 19, 2018
Thank you for reaching out to us! We apologize for the issue you have experienced. We pride ourselves on quality and durability. So that we can get this all sorted out, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Makes good expresso, is not built to last.
on July 18, 2018
Posted by: Sunnybubby
Gender:Female
This machine makes decent coffee; however, the machine itself is made of flimsy plastic parts which break easily. The knob, which is essential to the machine, sheared off at its interior tiny white plastic piece. By phone I contacted the seller and they are sending a new one. Let's hope this one lasts more than the four weeks the first one did.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffee Support, Customer Service, July 19, 2018
We apologize for your past experiences. Thank you for staying within the Mr. Coffee family. We wish you nothing but delicious, decadent coffee. If you need any assistance please contact us at (800) 672-6333. Our hours are from 9AM- 6PM , Mon-Fri, EST. Happy brewing!
Written by a customer while visiting mrcoffee.com