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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Posted by: Mary123
from Longmont CO
Gender:Female
Verified Purchase:Yes
I love this coffee maker. Simple and makes great coffee. I hate being away from home and have to drink other coffee!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Lost steam fast
on December 27, 2018
Posted by: Gruebi
The machine initially worked just fine, but after a couple of months is no longer pushing all the water through (fills cup only partially) and takes forever to stop steaming. Disappointing!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Consumer Care, April 16, 2019
Thank you for taking the time to share your review. We are extremely sorry to hear about this and even more sorry to disappoint you. Please allow us to make it up to you. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Ew
on December 28, 2018
Posted by: E liz
from South Deerfield, Ma
I received this as a pre Christmas gift from my mom a couple months ago. I was super excited at first! Used it twice , both times it had a chemical smell that I thought would lessen over use. Was going to use it again today and the smell was still there. The water would not drop and I also took a flashlight to look at this machine when I looked inside it looked as if there’s chunky mold!!! Disgusting! I will not be using this again and Unfortunatley in my excitement I got rid of the box so I am now stuck with a gift that I can not use :(
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, July 19, 2019
Oh no! We're sorry to hear this. This is definitely not the kind of experience that we want you to have. Please give us a chance to make it up to you. Our Consumer Care team will be waiting for your call every Monday-Friday at 800-672-633 and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Posted by: joann48
from Palm Springs, Ca,
Gender:Female
Verified Purchase:Yes
Coffee maker is fine but frother does not work well enough.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Consumer Care, April 16, 2019
This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Please allow us to turn this experience into a positive one. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting mrcoffee.com
Posted by: RRR111
from Newberg, OR
Gender:Female
Verified Purchase:Yes
This makes the best latte or cappuccino! It rivals Starbucks.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, April 5, 2021
Thank you for choosing Mr. Coffee® Brand. Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Posted by: Tyler77
from Florida
Gender:Male
Verified Purchase:Yes
If you are looking for a pocket friendly espresso machine this is your best bet. This one is super efficient. Very easy to use and it is very quick. There is only one down side. These last about 6 months. I am on my 3rd one in just under 2 years. To replace this twice a year is stil a fraction of the price of drinking starbucks everyday. I have tried high end coffee makers and it just wasn't worth it. Great espresso maker!
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, April 2, 2021
Thank you for choosing Mr. Coffee® Brand. Thank you for taking the time to share your experience. Your feedback is important to us, and it helps us to continuously improve our products and services. If there's anything we can do to assist you, please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Posted by: 218Kris
from Motley, MN
Gender:Female
Verified Purchase:Yes
Replaced 17 year old Mr Coffee Steam Espresso and Cappuccino Maker
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, April 2, 2021
Thank you for choosing Mr. Coffee® Brand. We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Posted by: Saltyair
from Delaware
Gender:Male
Verified Purchase:Yes
I owned a different version of the Mr Coffee cappuccino machine and had loved that one. I thought for sure this one would be comparable. Boy, was I wrong!!! I threw it in the trash because it was going to cost to much to return. DONT BUY!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 21, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee as we have been manufacturing high quality products for decades and we expect them to last. For direct assistance, please feel free to call us at 1-800-672-6333. You can reach us between the hours of 9AM-6PM EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting mrcoffee.com