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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
1
Cleaning it with water by brewing
on July 15, 2019
Posted by: Ariana her
from Andover mn
Gender:Female
[This review was collected as part of a promotion.] I got this for my bridal shower as a gift. I am very disappointed when I decided to let it run on a few cycle to brew to clean out the espresso before making anything. I found in the water of little metal peices still after 8 cycles. This is beyond very disappointing b/c I was very excited to put it into use. Imagine people who had consumed those metal peices.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, July 18, 2019
Thank you for taking the time to submit a review! We're sorry to hear this. Our coffee makers and accessories are made from high quality materials and these are not the comments we hear about. Please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Posted by: katbyrd41
Gender:Female
Verified Purchase:Yes
We've been using this specific model for years, in combination with Caribou Coffee. I've got a formula down that makes exceptional coffee. We've tried different kinds of coffee makers, more expensive, even other Mr. Coffee espresso makers, and only THIS one makes the exceptional coffee. It's a little limiting in that it has to cool down between brews, but we resolve that by having another on hand if we need to make more, soon. Love the results with this very reasonably priced espresso maker.
Response from mrcoffee.comBy Consumer Care Department, March 26, 2021
Thank you for your wonderful review. We work really hard to offer the best appliances in the best possible ways. We appreciate you taking the time to let us know what you think. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Steamer not working
on July 23, 2019
Posted by: Ali85
[This review was collected as part of a promotion.] I received this from a friend who had used it a few times and then gave it to me. The espresso brewer works fine and has been useful, however the steam attachment does not produce steam. Instead, burning hot steam leaks from the screw cap, which is very dangerous. It leaks on the steam function and on the brew function.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Posted by: Vermonter
Verified Purchase:Yes
This is my second Mr. Coffee espresso maker. I'd been really happy with the first, but the steam/brew handle broke off, so I purchased what I thought was same model. This one is somewhat of a failure - the steam jet is so intense that it blows the milk out of the steamer, or creates an eruption of huge bubbles, not the nice dense foam that the first machine produced. I've figured out how to manage this by opening the steam/brew dial only part way, and am able to control the pressure in that manner. Not great.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, August 7, 2019
Thank you for bringing this to our attention. That is not typical for our Mr. Coffee Steam Espresso and Cappuccino Maker and we'd like to make this right for you. Please give our customer care team a call at 1-800-672-6333 and we will have this addressed. For your convenience, we are available Monday-Friday, 9am-6pm EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
My Mode ECM270 just broke
on December 13, 2019
Posted by: Daphne1
I just read other reviews where customers had the exact same problem. I have used Mr. Coffee Espresso machines for over 25 years with great results.....until now. I'm disappointed in what I always thought was a tried and true brand.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care, Mr. Coffee, December 17, 2019
Your coffee maker should give you many years of great use as your first espresso maker did. We urge you to send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
useless
on March 5, 2020
Posted by: lulualfa1
from Ontario
Gender:Female
Bought this for my daughter for Christmas. She has complained about it the few times she tried it, and now it totally doesn't work. Obviously was rotten from the get go and I should have returned it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee® Brand Customer Service , Mr. Coffee® , March 30, 2020
Thank you for contacting the Mr. Coffee Brand.We are sorry to hear about the problems you experienced.I can understand this must be very frustrating on your end. Should you have any concern,feel free to call us at 1-800-672-6333.We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
ECM170
on May 7, 2020
Posted by: Sailor
Gender:Male
Is a stinking item - shame to put that onto the market. I'ts the material that never will loose that unpleasant smell
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 29, 2020
Oh no! We're so sorry to hear this. Please send us a message via live chat here on the site so we can help you with your tea maker. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Love this machine
on May 14, 2020
Posted by: Ninigo
from Raleigh, nc
Gender:Female
I had it years ago and the cup broke, we moved and got gifts/tried other machines for different types (coffee, latte) all by mr coffee. It is great value for money. Love this machine! Just need cheaper And easily available replacement parts. (Quality is good...I broke the cup and now with my new one, I’ve lost my metal filter).
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care , February 12, 2021
We are glad to hear that you love our Mr. Coffee® Steam Espresso and Cappuccino Maker and we are sorry to hear that the cup broke. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Mr. Coffee products.
You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. We can also assist you getting a replacement parts and kindly call us at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. We can also assist you getting a replacement parts and kindly call us at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com