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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
5
Could Not Live Without!
on May 30, 2020
Posted by: PKK513
from cincinnati ohio
Gender:Female
Every morning I brew a fresh, fragrant coffee drink with Mr. Coffee steam espresso and Capp maker. It is so easy and versatile. It is dependable.It always works as promised. It never fails. I vary my beverage by amount, grind and type of coffee, and the milk I choose. this is not possible with K cup systems. this unit is simple to use. add water, brew and steam. this unit is a tremendous bargain for its price. It takes up very little space. 3 minutes from packing the coffee to pouring to my cup.HIGHLY recommend!
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, January 7, 2021
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. Cheers!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
the power button is broken
on July 7, 2020
Posted by: marthaG
from Colombia
Gender:Female
Hello, I have bought on my last trip and I like it very much, however, the power button was damaged very quickly. Where can I buy this part?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, July 22, 2020
Oh no! We're so sorry to hear this. Please give us a call at 1-800-672-6333. For your convenience, our customer care team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
great while it lasted
on July 17, 2020
Posted by: aldarwen13
from chesterfield,VA
Gender:Female
So, I've had this little treasure for a few years now. it has served me well. HOWEVER, the steam wand attachment part has been discontinued, thus making repair practically impossible. So with that being said, yeah it worked great for a few years. now its useless
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, July 22, 2020
Oh no! We're so sorry to hear this. Please give us a call at 1-800-672-6333. For your convenience, our customer care team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not good for people with arthritis
on August 16, 2020
Posted by: Anonymous
from Virginia
Gender:Female
I purchased this machine and am very dissatisfied. The knobs are difficult to turn if you have arthritis they have no grip
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, October 20, 2020
That is definitely not the kind of experience that we want you to have. We aim to provide great quality products. Not to worry as we're continuously working on improving our quality to meet our consumer's expectation and satisfaction.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
frigile handle
on September 20, 2020
Posted by: ham2000
from tampa,fl
Gender:Male
had it for less than a week and the handle broke and the machine stoped working after 6 months of use.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, October 20, 2020
That is definitely not the kind of experience that we want you to have. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Kindly fill-up this form https://www.mrcoffee.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
4+ Years Old
on December 23, 2020
Posted by: Robb1221
from Boston
Gender:Male
I received this as a a Father's Day gift at least 4 years ago. I have had no mechanical problems with the machine at all. I never wash the parts in the dishwasher, just wipe them clean on occasion. I also delime the device every year or so. My only problem with the device is that I have not found a coffee or grind that gives me a nice Crema at the top.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, January 7, 2021
We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
New out of box- already don’t like it
on May 9, 2021
Posted by: Mel k479
from Arkansas
Gender:Female
I opened this new out of the box. What is all the white dust? I have ran several cycles of water, but keep getting white sand like particles. What is it? I don’t want to drink it. Will be returning ASAP! Has anyone else experienced this?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, May 10, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this up to our attention regarding our Mr. Coffee® Steam Espresso and Cappuccino Maker. We believe that this concern is covered by the wonderful warranty that your product has. In order to proceed with the next steps, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
So far so good
on May 9, 2021
Posted by: Philippe
from Florida
Gender:Male
Is the plastic frothing wand cover really needed on this?
Response from mrcoffee.comBy Consumer Care, May 10, 2021
Thank you for contacting Mr. Coffee®! That's a good question. The plastic frothing wand cover of our Mr. Coffee® Steam Espresso and Cappuccino Maker only prevents dripping on your countertop. So it would be up to you if you wish to obtain this part in case it's missing. Have a great day!
Written by a customer while visiting mrcoffee.com