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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
4
works fine however
on June 8, 2021
Posted by: ricka
from Nevada
Gender:Male
The carafe has a chip in it where can i get anew one
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great find!
on July 23, 2021
Posted by: Lucy2021
from Norterra
Gender:Female
[This review was collected as part of a promotion.] Found this unit on the ground by the. It rained night before so I had nothing to lose if it didn't work. Took it home soaked in vinegar a couple days then ran about six pots of straight up vinegar. Next day, water, lots of water. It works awesome! I wish it had the little carafe, maybe I will find that another day.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Knob has plastic connector that turn switch/valve
on December 19, 2021
Posted by: Fussycarpenter
from Augusta GA
Gender:Male
It worked well first 2 weeks then knob got stiff and broke
So i tried turning mechanism inside with square reciever & that is what froze
but i brought to brazil as gift for family
So please email me so you can send me new parts to fix it
So i tried turning mechanism inside with square reciever & that is what froze
but i brought to brazil as gift for family
So please email me so you can send me new parts to fix it
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 22, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that you're having difficulties finding a replacement knob for your Mr. Coffee® Steam Espresso and Cappuccino Maker. This is certainly not the experience we want you to have. Take note that our machines have a year limited warranty and we would love to provide you the best resolution for this. For us to do that, kindly contact us directly.
We look forward hearing from you soon. Have a good day!
We look forward hearing from you soon. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor quality
on December 31, 2021
Posted by: Tia S
from N. Topsail Beach, NC
Gender:Female
I bought this Mr. Coffee espresso maker because I couldn’t find the brand I had before that broke after 15 years of use. This product is so poorly constructed! The filter holes are too big, making the espresso too watery and weak. After three weeks of use (every morning), the water chamber still has a weird plastic smell. To put the cherry on top, this morning the plastic top to the glass pot got jammed in and as I, very gingerly, was attempting to remove it, the small glass pot shattered! I wish I’d kept the box and receipt because I’d return it in a heart beat!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 5, 2022
Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Mr. Coffee® Steam Espresso and Cappuccino Maker did not exceed your expectations and that it keeps on having coffee stains. This is certainly not the experience we want you to have.
As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
Your coffee maker has a year of limited warranty,we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Have a nice day!
As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
Your coffee maker has a year of limited warranty,we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Waste of money
on March 3, 2022
Posted by: Mikenib
from Clarksville TN
Gender:Male
I got mine for Christmas it lasted till March 1st!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 3, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® Steam Espresso and Cappuccino Maker only lasted for few months. This is certainly not the experience we want you to have. Take note that our coffee makers have a year limited warranty and we would love to provide you with proper troubleshooting steps for a possible fix. For us to do that, we'd like to kindly request that you contact us directly or fill out the "Contact Us" link below in order to help you get to the best resolution. We hope to hear from you soon. Have a nice day!
https://www.mrcoffee.com/support/contact-us
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com