 |
Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
1
Tastes gross, it's an over priced coffee maker
on May 25, 2015
Posted by: Specterwsa
from Sandy, OR, United States
Gender:Male
I have followed the directions in the manual- including cleaning it out. I have tried multiple grains of bean, i have tried different brands. The problem seems to stem from the pressure/heat. Where espresso is thick (when packing the beans properly) this stuff comes out like coffee, no matter how I pack it.
It tastes like coffee except bitter and gross. I have used this machine over 20 times, and purchased it two days ago (yes I drink a lot of espresso haha) I have tried giving it a chance, but it is horrible compared to other products by mr coffee.
I am going to try and return this model (purchased sandy oregon fred meyer), but first I want to warn people, spend the extra 30 bucks and get a refurbished espresso machine that works =| I do not know if mr coffee's other espresso machines are good, but even the youtube reviews of this show me that I made a bad choice. I have seriously have had better coffee while deployed cooking out of the cheapo coffee makers
My action after this review will to be contacting customer service and see if maybe they have a better suggestion to alleviate this upsetting purchase I made, and perhaps keep my Dollar with a mr coffee, otherwise Saeco Poemia (my friend has one, don't know the name of the model) will work just fine and is worth my 20-30 more dollars.
The steamer sometimes is amazing, othertimes it is shooting everywhere and making a mess.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 27, 2015
Sounds like you are having quite the experience with your espresso maker. I can't stand bad tasting espresso, so I do understand your frustrations. I see that you plan on contacting Mr. Coffee direct and we look forward to speaking with you. If you do not have our contact information yet, it is (800) 672-6333. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Do not buy
on September 8, 2015
Posted by: cenrique
from Seattle
Gender:Male
Very weak coffee maker. Not worth spending the $40. Not only coffee is weak, the steamer/froth maker is weak as well. And right at 2 months after I bought it, the brew/steam valve on the left broke off. Very weak product.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, September 9, 2015
I understand your frustrations, and I want to see what I can do for you here today. Your espresso maker should last a lot longer than 2 months, so if you could, please contact Mr. Coffee customer service at (800) 672-6333. Let's get you back to brewing pronto. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
So far.. Disappointed!
on November 1, 2015
Posted by: Dee Dee M
from Longview, WA, United States
Gender:Female
I bought this machine a month ago and had to return it after one use for an exchange and this 2nd one is doing the same thing! I made my coffee, then turn the dial off, then place my cup of milk under the frother, turn the dial to steamer icon and all I get is a bunch of noise and then the thing sucks up my milk!! Both units have done this to me. I don't get it. I've followed all the instructions to make an Cappuccino and it's fine until I get to the frothing point and as I've said, it makes a bunch of noise, a few bubbles and then it sucks up my milk!
I'm at the point where, unless I get some real suggestions and answers here, I guess I'll return this 2nd one and get my money back - give up on it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, November 4, 2015
I understand how frustrating this is, and I want to make things right. Please contact Mr. Coffee Customer Service at (800) 672-6333. We are available for you Monday-Saturday 9am-6pm Eastern. I am confident that we can get you back up and frothing as quickly as possible.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not espresso
on January 5, 2016
Posted by: Mstoltman
from Phoenix, AZ, United States
Gender:Male
For $40 I shouldn't have expected much but worth a try. It does not make espresso coffee; just a plastic tasting cup of coffee. No crema either. Just pay for the real thing which will run you several hundred but this machine isn't worth having as it isn't drinkable.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 15, 2016
We would like the opportunity to change your experience with your espresso maker. Please reach out to our Customer Care Team at 1-800-672-6333, so that we can get this resolved for you. We are here to help Monday-Saturday, 9am-6pm Eastern. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Frothing aid doesn't work
on April 18, 2016
Posted by: Gillabean08
from Summerville, SC, United States
Gender:Female
I just got this machine in today and couldn't wait to try it out! I carefully read the instructions (twice) and began. The espresso brewed quickly which was nice and the machine was surprisingly easy to use. However, when I turned the setting to steam to steam my milk, nothing. I tried several different approaches, all while reading the manual again, and still nothing. It did do one little "poof" of steam, but nothing else! This is so disappointing because other than this, it seems to be a great product for the price!
I would recommend this to a friend!
Response from mrcoffee.comBy Customer Service, Mr Coffee, April 29, 2016
Hi, I'm sorry for any trouble you've had with your ECM160 and I am confident that one of our Mr. Coffee Specialists can help you with this. I encourage you to call us at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Perfect Size and Price
on April 29, 2016
Posted by: TulaBug
from Whitefish, MT, United States
Gender:Female
I have used it for about a week. I got the hang of it quickly. My only complaint is that the espresso does not come out hot enough.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 9, 2016
Thank you for bringing this to our attention and for trusting us to resolve this issue for you. Let see what we can do to get you back to making top notch hot espresso! Give us a call at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We look forward to speaking with you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Fragile!
on May 10, 2016
Posted by: Derek
from Markham, ON, Canada
Gender:Male
I have only used it twice and the glass carafe is already cracked! Now it's useless as the coffee will slowly leak out of the carafe as it is brewing.
Is this the quality of product normal for Mr. Coffee? Can I expect a complimentary replacement or should I return the product to the store?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 18, 2016
We have high expectations for our products here at Mr. Coffee, and we want to get this resolved for you as soon as we can. Please reach out to our coffee agents at 1-800-672-6333. We look forward to helping you and are here Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
water port knob is difficult to grasp at first unt
on June 5, 2016
Posted by: shamara
The coffee holder handle screw came off inside handle therefore not usable after 4 months use
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 13, 2016
Thank you for taking the time out to reach us about your ECM160-RB. I would like for one of our Mr. Coffee specialist to speak with you in regards to solving this issue. Give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com