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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
1
The expresso maker has changed ......
on June 5, 2016
Posted by: ljtrotter
from Las Vegas, NV, United States
Gender:Female
See the reasons below why I am returning this product.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 13, 2016
Hello, there is no need for you to return your Espresso machine. Please give us a call so that we can find the best possible solution for you. We can be reached at 1-800-672-6333 and we are here to help you Monday-Saturday, 9am-6pm Eastern. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
The Worst of the Worst
on September 3, 2016
Posted by: smnh
from Orlando, FL, United States
Gender:Female
I had a simlular Mr. Coffee Espresso maker that did ok for home use until it wore out. I just bought another one and I cant believe how much cheaper they made these machines. The filter holder and filter are made with such cheap aluminum that plastic would be thicker. Don't be misled that this is an espresso maker, like it claims to be. It is not. But, it is exactly what ELSE the box says it is, "3 Perks". This machine does not warm up, pressurize and then run even flowing water through the filter. You have to turn it on and be ready for the water to drip out into the filter. It could take 3 to 5 minutes for the water to flow through the filter, just like the instructions say. BUT, it drips into one spot and most of your espresso never even gets water to it. When my first shot was done,I emptied the filter and I still had grounds that never got saturated. The espresso really stank, it was not property made. I wasted a good shot of Hawaiian espresso.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, September 17, 2016
We never want you to waste any amount of espresso in our models. We understand where you are coming from and we will do our part to ensure that this never happens again. Call us at (800) 672-6333, and let's fix this as soon as possible. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
For the money it is a good machine...
on September 26, 2016
Posted by: daspiel
from Kennewick, WA
Gender:Male
For the money the machine works as advertised and expected. The machine worked brewing the espresso, but the included spoon does not work well has a tamper. Highly recommend purchasing a good tamper to be used when compacting the coffee and invest in a small metal cup for when you steam the milk. I wish they were included in the box and would make it well worth the additional cost, but something to consider picking up if you purchase the machine. I received this as a gift to review and would recommend it as it functions as one would hope, but get the tamper and metal cup for steaming :)
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
It's ok but not great
on September 26, 2016
Posted by: LaLaG
from Richmond, VA
Gender:Female
I owned a previous model of this product and was very excited to upgrade. It looks very nice. I love the locking feature that allows you to dump out the coffee grounds. However I have found this model to be more difficult to use than my previous model. At least as far as the milk frother goes. I wish that the arm was adjustable. I also wish there was some indicator of when to switch to and from the steam feature. While I understand, per the instruction booklet, that there is a learning curve to frothing milk it seems nearly impossible for me with this product. I had no issues using my previous model. I'm not sure what is different other than the cover on the steam wand. I haven't been able to make a decent cappuccino yet. It's a disappointment. I will keep trying, and hopefully get it right. But as that is one of the two main functions or the appliance it is frustrating to have such a difficult time using it. It is possible it is completely user error. But at this point I don't know.
* I received this product as a sample in exchange for writing a review.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, September 28, 2016
Thank you for taking the time to share your experience with us and we value your feedback. Your opinions are helpful to us and we apologize for any inconvenience and frustration. Thanks again for being a loyal Mr. Coffee consumer!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Delicious espresso maker
on October 1, 2016
Posted by: Mama Grek
from Lombard, IL, United States
Gender:Female
I love my new Mr.Coffee 4cup espresso/cappuccino maker. It is very easy to use and I actually can make good espresso at home! It looks good on the counter and it doesn't take up much space since it is small. You can even froth milk for lattes with the frothing arm. **Be sure to put the arm down in the milk BEFORE you start frothing or the steam will blow the milk all over.** I was given this machine to review and I would definitely recommend buying it. If you are not sure what machine to buy, get this one! It is a great value. Mr. Coffee is a name you can trust.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great Machine
on October 24, 2017
Posted by: Tema
from San Diego, CA, United States
I’ve never had an espresso machine before and went in knowing zero knowledge. I’ve used it everyday and it’s easy to use, fast (I can’t stress that enough), and easy to clean - a huge plus. I’ve been able to make iced lattes and iced macchiatos with ease. I do wish they included in the manual how to make ICED drinks. They included a long list of how to make HOT drinks but not ICED drinks. I was provided this espresso machine for free in exchange for an honest review.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Good basic machine
on February 20, 2018
Posted by: Normwein
from Syosset, NY
Gender:Male
This is the second Mr. Coffee machine that I’ve owned. The first lasted quite a few years and was fairly easy to maintain. I did have to turn both seals but other than that it was worry free. The only problem is when making more than two cups. Letting the stream run out before being able to add more water it’s a tiny annoyance. On the other hand, this machine makes great cappuccino and can’t be beat for the price. When the first machine failed (it suddenly stopped heating the water) I didn’t hesitate in ordering a new one.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 10, 2018
We appreciate you taking time out of your busy schedule to let us know what you think. Your feedback has been valued and definitely appreciated. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Cheap Plastic
on March 17, 2018
Posted by: EspressoLover
from South Carolina, USA
Gender:Female
[This review was collected as part of a promotion.] A gift, this machine has generally been a very good item. However, a few months into use, the handle on the decanter broke off from the plastic holding the screw in place. I tried to repair it, but that's not possible. Recently (roughly two years into use), the handle of the coffee basket has chipped off. It is still connected but I have to hold the basket itself to attach and unattach. If I am making multiple lattes, this is a bad idea--hot metal. The plastic is cheap and worthless.
However, on a good note, I've had a couple of years of daily lattes which saves a lot of money going to a retail coffee shop!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, March 21, 2018
We're sorry to hear that you are having trouble with the decanter for your espresso maker. The replacement decanter can be ordered on our website by following this link: http://www.mrcoffee.com/replacement-parts/espresso-maker-replacement-decanter/DECM8-NP.html/?src=17ZS. If we can be of further assistance, please contact us via live chat on our website. We're here for you 9AM - 6PM, EST, Monday through Saturday. Thanks for being part of our Mr. Coffee family.
Written by a customer while visiting mrcoffee.com