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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
3
Was working great...
on August 23, 2018
Posted by: Britbrit003
from WA, USA
Gender:Female
I was loving my espresso machine but after a month or so of use, it no longer works properly. It now only produces a tiny bit of espresso and the rest is a large amount of foam. Anyone else have this problem?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, August 23, 2018
Oh no! We're so sorry to hear that you have experienced this with your espresso maker. This is definitely not typical of a Mr. Coffee appliance. We pride ourselves on both quality and durability. So that we can get this all sorted out, we'd like for you to please send us a message via live chat here on the site. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Posted by: DannyNY2018
from New York
Verified Purchase:Yes
Was very impressed with this expresso machine. The price was great and makes great expresso. My coworkers love when I make them cuban style expresso. I use La Llave expresso and make it cuban style. I put 3 tablespoon of sugar in separate cup and take the first two tablespoons of expresso coming out and mixing it thouroughly with sugar till it becomes foam then when 4 cup espresso is done I mix it all together and a delicious cup of expresso shots are made. Love this machine.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Cheaply made!
on May 14, 2019
Posted by: taboy69
from Montgomery, NY
Gender:Male
I bought this item and the Filter holder was very tarnished inside. After several washings all the plating came off and it is corroding fast. I would like to know how to get a replacement.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 16, 2019
Thank you for taking time to submit a review! We're sorry to hear this. We pride ourselves in maintaining the highest quality standards for our consumers. So, we hope you will give us an opportunity to correct this. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Little Machine that delivers
on October 2, 2016
Posted by: Berto21
from Miami,FL
Gender:Male
I have been using the mr. coffee espresso machine for about a month and have been pleasantly surprised. First thing I love about the espresso machine is that it takes up very little room in your kitchen yet performs like a machine twice it size. Also, I love that the espresso maker is very easy to use and clean up is a breeze. The machine includes a milk steamer to make cappuccino easy to make. Overall this machine is a great value for its price. If want a machine that is easy to use and need basic options making espressos and cappuccino this your machine. This espresso maker is not for people wanting a machine with more nuts and bolts. Important Disclaimer I was given an espresso and cappuccino maker to test by the manufacturer.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Disappointing
on October 3, 2016
Posted by: LauraC
from Schuylerville, NY, United States
Gender:Female
The Mr. Coffee espresso machine with steam wand was disappointing. It is very light and feels cheap. The steam wand placement is difficult to use any type of larger mug or steam pitcher as it is low. You cannot simultaneously pull espresso shots and steam milk. Turning off the steamer is difficult as you can't let go of your steamed cup and need to reach over machine to turn a dial which does not move easily and the whole unit then tips over because it is so light. The espresso pulls very long shots and have no crema; more like watered-down espresso. I received this item to sample and was excited to try it but quickly realized it was not going to deliver decent espresso beverages.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 4, 2016
This easy-to-use espresso machine delivers on amazingly bold flavor like no other and we would like the opportunity to turn this experience around for you. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Wouldn't recommend
on April 11, 2016
Posted by: Brit12345
from Denver, CO, United States
My boyfriend and I bought this machine 3 months ago. About a month ago, the espresso started smelling really funny when it was brewing. When we first got the machine, it worked great and only took a couple minutes. Now it takes forever because the espresso comes out one drop at a time. The steaming part of the machine doesn't move, which makes it somewhat difficult to use.
You get what you pay for, and with this being the cheapest option out there, I can't complain too much.
You get what you pay for, and with this being the cheapest option out there, I can't complain too much.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr Coffee, April 28, 2016
Thank you for bringing this to our attention and the last thing we want is for you to be disappointed in your purchase. Give us a call so that we can get this resolved as quickly as possible. We can be reached at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Again....
on January 1, 2020
Posted by: Anonymous
from Miami Beach, FL
Gender:Male
I have this coffee maker and my last 3 coffee makers are broken in the same pieces. Now that happened again. The switch or the big circular part is broken. The interior part is totally plastic and bad quality. I hope the company fix this part in the future because this model is so pretty. And also I see a big difference of quality from my first coffee maker 3 years ago and this last one. My 3 coffee makers was with me less than a year and the last one no more than 8 months. I'm so sad because I'm coming from my busy job expecting a good cup of coffee and look what happens!!!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 23, 2020
Thank you for reaching out. We apologize for the issue you have experienced. This is certainly not typical of a Mr. Coffee espresso machine. We pride ourselves on quality, functionality and durability of our products. So that we can get this all sorted out, please give us a call at 800-672-6333 or send us a message via live chat here on the site. For your convenience, agents are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Weak knob
on November 19, 2016
Posted by: Hammerhead 6
from Olympia, WA, United States
Gender:Male
Unfortunately I purchased three of the same model (one for the house and two for the office). Shortly after the first year, all three broke on the same spot. The knob has a white plastic piece on the insight that turn the internal mechanism to turn the machine on and off. I would not recommend this model at all.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, November 19, 2016
We apologize about the inconvenience! please give us a call at (800) 672-6333 where a representative can help! We are available from 9am - 6pm ET Monday - Friday. Thank you!
Written by a customer while visiting mrcoffee.com