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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Steam Espresso Machine - Black/Silver
Average Customer Rating:
3
Rating breakdown 229 reviews
5 Stars
54
4 Stars
50
3 Stars
28
2 Stars
30
1 Star
67
51%of customers recommend this product.
(
107 out of
210)
Customer Reviews for Mr. Coffee - Steam Espresso Machine - Black/Silver
Customer Rating
1
Back to the drawing board, Mr Coffe
on March 14, 2015
Posted by: CappuCrazy
from Tucson, AZ, United States
Gender:Male
Replaced a dying ECM260 with this model last week. Totally disappointed!
I've gone from tepid coffee to muddy water. This model is simply too hot. The steamer is so strong that it makes a mess and scalds the milk, instead of simply aerating. Also, the stem is so short that only half of my cup can fit under it.
I've gone from tepid coffee to muddy water. This model is simply too hot. The steamer is so strong that it makes a mess and scalds the milk, instead of simply aerating. Also, the stem is so short that only half of my cup can fit under it.
Then comes the coffee - yuk! The boiling steam blasts through the dispenser with enough force to push particulates through the sieve into the cup, which appears similar to mud.
I'll try unplugging the unit to get the temperature under control once it builds up steam... until I find a more suitable brand. Having wasted money twice on Mr Coffee, I should have invested in a better maker to begin with.
You gets what you pays for.
You gets what you pays for.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, March 17, 2015
It sounds like you've quite the experience with you espresso maker. We do apologize that your beverages are coming out way too hot for you. We would like to have an opportunity to rectify this situation for you. Please contact us at (888) 672-6333, and one of our Mr. coffee specialist will be more than happy to take care of you. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Easy to use and space saver!
on October 2, 2016
Posted by: jyasui90
from Portland, OR, United States
Gender:Female
As this was my first time experiencing espresso at home and am not a regular coffee/ espresso drinker, I found this product to be very easy to use. Upon first glance of the product, it is a lot smaller than I expected, but fits well in my kitchen and is great for my small household. I have been using this product almost daily and find it fits all of my needs that it claims too. Not only is it easy to use, but very easy to clean and maintain as well. My own critique of this product is that I wish the milk steamer piece was a bit longer. Sometimes it can be difficult to use. Overall, my impression regarding this product is high and I recommend it. Note: I did receive this product as a sample to test.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Worth Every Penny
on July 25, 2014
Posted by: bones585
from Nanaimo, BC
Gender:Male
I have had this machine for about eight years now. Still going strong and it makes great coffees.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: Guenevere
Gender:Female
Verified Purchase:Yes
Makes great coffee, easy to use and clean, reliable, great product
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
HORRIBLE!
on March 7, 2015
Posted by: GotBurnt
I purchased the ECM-160 Mr. Coffee machine on 12/29/2014. I found the knobs extremely hard to turn as there is nothing to grip. While steaming my milk, it started to bubble over but I could not turn the knob to turn off the steam…so my hand got burnt! I called Mr. Coffee on January 17th to explain the situation. I was told to return the machine to them and I would be sent a replacement. I was very adamant when I said that I did not want another machine like that one due to the difficult knobs. I was then offered (after the lady spoke to a supervisor) a “better” machine. Much to my dismay, they sent me the ECM-260 model. This is EXACTLY the same machine with just a few cosmetic differences. So, I called the company again and asked for a supervisor. After explaining my situation to Brenda, I was given a lot of “I’m sorry”. When asked why I wasn’t offered a different model such as the ECM20-23NP which has gripper bumps or the BVMC-EL1 that steams the milk while brewing, I was told “due to the difference in price point”. After a lengthy conversation as to why she sent me the same type of machine and telling me that I had to return the original one back to the Company (instead of back to Target), she said I could return both machines and they would gladly refund me in 10 to 12 weeks!!!
Fact, if I was given the option, I would have GLADLY spent up in order to prevent further burns. I also took the time to look at all the reviews and found out that I was not the only one who complained about the difficulty turning the knobs. I returned the original machine to Target (they were more than happy to take it back) and purchased the De’Longhi EC220CD espresso maker from Macy’s. By FAR a better machine and well worth the “difference in price point”.
Bottom line, I think the Mr. Coffee staff could exercise better customer service by #1 listening to the customer’s concerns and requests and #2 by giving all options instead of making assumptions and being cheap. I WILL NEVER BY A MR. COFFEE PRODUCT AGAIN.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Missing Important Part
on April 19, 2015
Posted by: Cathy
from Illinois, United States
Gender:Female
I receive the Expresso Cappuccino Maker as a gift. Couldn't wait to use and then found out it didn't come with the metal cup for the frothing. I have searched several stores and cannot find one. I also went to your website and don't see it. Because of the cup needing to be chilled and then heated what do I use? So disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, April 21, 2015
Thanks for taking the time to share your feedback with us. It is understandable that not having a frothing cup come with your espresso maker might be frustrating. Since Mr. Coffee does not manufacture or distribute this accessory currently, you may wish to purchase one at your favorite kitchen or home appliance retailer. For optimal results, we advise using a stainless steel pitcher for frothing. We hope you will be enjoying your first cup of homemade cappuccino soon.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Mr coffee latte maker frother problem
on April 26, 2015
Posted by: Neel
from California, United States
Gender:Female
I've had my Mr.coffee maker for 2 months & just recently the frother is not creating a thick froth like it did. We've checked to make sure it's in securely & not bent.... But it just not creating working the same.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Consumer Care, April 15, 2020
Thank you for bringing this to our attention. We're sorry to hear about this. If your espresso maker is not frothing, please check the following:
- Ensure the Froth Control Knob is turned to the Cappuccino or Latte setting.
- Ensure there is milk in the milk reservoir.
- Ensure the Frothed Milk Dispensing Tube is cleaned and aimed toward the center of your cup.
- Ensure that the milk reservoir is fully locked into place.
- Ensure the Froth Control Knob is turned to the Cappuccino or Latte setting.
- Ensure there is milk in the milk reservoir.
- Ensure the Frothed Milk Dispensing Tube is cleaned and aimed toward the center of your cup.
- Ensure that the milk reservoir is fully locked into place.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Disappointed
on May 8, 2015
Posted by: MMLJ
from Miami
Gender:Female
I bought this machine less than a month ago for afternoon coffee at the office. We had this model years ago and we got a lot of use out of it. This one did not compare. Steam kept escaping through the coffee handle. They sell every kind of replacement part but gaskets, which have also been an issue in the past.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, May 11, 2015
Afternoon coffee at the office is essential to us as well! Although we do not have the gaskets available as replacement parts, we would be happy to help you get back to brewing delicious espresso and cappuccino in the long hours of the afternoon. Please call our customer care team at 1-800-672-6333 for assistance. We are here for you Monday-Saturday 9am-6pm Eastern, and look forward to working with you.
Written by a customer while visiting mrcoffee.com