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Customer Reviews Collected from Char-Broil, LLC |
Char-Broil - The Big Easy Infrared Smoker, Roaster and Grill - Black/Stainless-Steel
Average Customer Rating:
4.5
Rating breakdown 231 reviews
5 Stars
167
4 Stars
38
3 Stars
13
2 Stars
4
1 Star
9
92%of customers recommend this product.
(
188 out of
204)
Customer Reviews for Char-Broil - The Big Easy Infrared Smoker, Roaster and Grill - Black/Stainless-Steel
Customer Rating
3
big easy tru infra
on April 16, 2015
Posted by: wayne0
smoker chip holder too small hard to regulate temps
needs a water tray!
needs a water tray!
Response from Char-Broil, LLCBy LindsayB, SME, April 23, 2015
We're sorry that you're having this issue with your Big Easy. You are a valued Char-Broil customer and we want you to enjoy everything this product has to offer. Has a case been started with us? Please give us a call at 1-800-241-7548 so we may best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Best grill in the price range
on April 16, 2015
Posted by: Tom W
For those that give this grill a bad review I believe you just do not know how to cook on a grill or smoker. This grill can cook anything you wish to cook to perfection every time if you get to know the grill. have had one of these for 4 years now and I can guarantee that you have never or made or even had wings or chicken as good as what I can make on this grill. I have been grilling and smoking for more than 25 years now and for the price you can not get a better grill. There are better grills out there just not for the price. I have cooked turkey, tri tip, steaks, chicken, pork of all kinds, lots of different vegetable dishes and never have I regretted buying this grill. I could go on but someone would start to think I work for Charbroil and I do not.
Response from Char-Broil, LLCBy SME, March 15, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Texas Fan
on April 18, 2015
Posted by: lmnelson
I bought it right before thanksgiving. We absolutely love it!!!! We had to learn how to cook with it, food gets done faster that you think. Were use to a regular gril. We over cooked the food a few Times. But now we cook like pro's! The smoker is awesome! Food comes out juicy, well flavored and no char spots do to flair ups. We could not be happier with our purchase! !!
Response from Char-Broil, LLCBy SME, March 15, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
on April 18, 2015
Posted by: drewax99
I bought this about a month ago. I am ok with the quality of cooking - however the smoke implement is one of the worst designed products around. Tonight I had to wait 20 extra minutes so that I could completely extract the smoker portion - and the handle came off...ripped out. Great cooker - poor design.
Response from Char-Broil, LLCBy LindsayB, SME, April 22, 2015
We're sorry to hear about the issue you've experienced with your Big Easy. We value you as a Char-Broil customer and we would like for you to enjoy everything the Smoker, Roaster and Grill has to offer. Was a case started with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Awesome Grill
on April 21, 2015
Posted by: Tanner555
I bought this about a month ago, and couldn't be more pleased. I've used it to cook steaks on the grill and chicken in the smoker. I've even made a pizza on the grill. You can control the temperature easily with this device, after some experimentation.
Response from Char-Broil, LLCBy SME, March 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Versatile and easy to use
on April 21, 2015
Posted by: AFChappy
I bought the 3-in-1 after seeing it on YouTube. Got it for the versatility though I was skeptical of some of the claims. It arrived yesterday and we used it last night. It takes a while to assemble with icon directions that could use some work, but then it turned to absolute pleasure. It was easy to use and we ate chicken legs with delightful crunch on the skin and still dripping juices on the inside, and ribs with the richest smokey flavor without the usual flame ups from too high temps and grease, or a long waiting period because the temp is so low. It was almost like magic! And clean up was a breeze. Took out the food, turned up the heat for a few minutes, and brushed out the ashes this morning, applied fresh vegetable oil, and tossed the disposable drip tray liner. It's ready for tomorrow's luau pork shoulder and this weekend's burgers with company. So glad I got this rather than another standard grill!
Response from Char-Broil, LLCBy SME, March 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Awesome grill!
on May 5, 2015
Posted by: hemenway6436
My wife bought me this grill 2 years ago foe my birthday. I can't stop smoking burgers, dogs, chicken breast, fish filets and steaks! I have done a whole turkey each year for Thanksgiving and it turned out great in a fraction of the time. Everything cooks much faster and most if all, stays JUICY! I use different kinds of wood chips in the smoker tray each time I cook and have not been disappointed yet! Our favorate chips are HICKORY, and they flavor everything so well. This is my FIRST AND LAST grill. This would be rated a 5, but there are some things that I am not satisfied with. The screws on the lid handle and hinges kept coming loose, until I finally put lock nuts on them. The inside of the removable liner gets very "yucky" and corrosion starts if left outside. My last complaint is that the smoker box won't stay latched in place and keeps tipping out when you open and close the lid and letting the smoke escape. It is still the best combination grill that I know of on the market. I would recommend this grill to anyone.
Response from Char-Broil, LLCBy SME, November 27, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Wheels
on June 25, 2015
Posted by: Bennie V
Love the grill, just wish the manufacturer had put a couple of wheels on it for easier moving...duh?
Response from Char-Broil, LLCBy SME, November 28, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC