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Customer Reviews Collected from Char-Broil, LLC |
Char-Broil - The Big Easy Infrared Smoker, Roaster and Grill - Black/Stainless-Steel
Average Customer Rating:
4.5
Rating breakdown 231 reviews
5 Stars
167
4 Stars
38
3 Stars
13
2 Stars
4
1 Star
9
92%of customers recommend this product.
(
188 out of
204)
Customer Reviews for Char-Broil - The Big Easy Infrared Smoker, Roaster and Grill - Black/Stainless-Steel
Posted by: Grifftex63
from Texas, United States
Gender:Male
Length of ownership:3 months
Verified Purchase:Yes
So far it is ok. I overcooked my 1st turkey because I was not used to the temperature settings. 2nd turkey was good! It grills ok. I would recommend a thermometer in the lid and maybe a 2nd wood chip holder opposite the existing one. You have to have it on the highest flame setting to get it to smoke and it does not generate much smoke for flavor. Otherwise it is an excellent product: lights good every time, heats up quickly, cooks evenly. BE SURE TO FOLLOW THE SEASONING DIRECTIONS FOR THE UNIT!!!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 9, 2023
Thank you for your feedback.
Written by a customer while visiting Char-Broil, LLC
Posted by: grillingpops
from Birmingham, AL, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
I have been very pleased with the 3-in-1 SRG. Received a nice deal directly from Char-Broil online. I have tried wings, hens, ribs, brisket, butt, fish and veggies. Each one has been improved using the cooker. Food is more moist and flavorful while needing less attention during the cook. The ability to EASILY add wood chips for a smoky flavor is great. Flareups are non-existent and clean-up is simple. With my limited space the small footprint is a big benefit while still providing (with the multiple levels) plenty of cooking area. Another couple of half shelf inserts, however, would enhance this aspect nicely and should have been included. My only other disappointment is I would prefer the stainless steel grill to the porcelain coated steel (I was told to it would be cast iron) provided with this model. I also added a wheeled platform to the legs for easier moving about. These are small negatives for otherwise a great, economical and fun product.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 30, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Best cooking unit I have owned in the past 35 yrs
on June 10, 2014
Posted by: honuto
from Tempe, AZ, United States
Gender:Male
Length of ownership:3 months
Verified Purchase:Yes
Most versatile cooking unit in my outdoor kitchen. I was a purest and only used charcoal for smoking for many years. The Big Easy produces a better produce without the constant supervision that the charcoal smoker needs. Family members and neighbors are requesting that I cook every weekend. I tell them to buy a Big Easy for their yard!
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, May 24, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Great as a grill
on August 15, 2014
Posted by: DBHEDTKE
from STEWART MN
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Has all the right features of a smoker but not the right appliance for smoking. (Gets way too hot on low setting for smoking) works great as a grill.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 30, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Ray9
from Denver, NC
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
Have had this grill for about 4 months now. Recommended by a friend who bought one. I have used it for burgers, steaks, roasts, ribs, hotdogs, chicken. Everything I have cooked on it has been not only moist but the grill is so easy to use. I recommended it to a friend he bought one and his Mother-In-Law said the steaks he did were the best she has had in 20 years. I have sold the 2 charcoal grills I had.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, May 23, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Best grill ever
on July 17, 2014
Posted by: Jippy
from Las Vegas, NV, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
This is the best grill I have ever used. We have had it for about 3 weeks and I love it.. First there is no flare up at all.. We have done chops, chicken, links, ribs, corn, pizza, bacon, and a turkey. We love the smoke feature which we use on everything.. Will never do bacon in the house again... Excellent product..
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: inspgaget
from Charlotte, NC, United States
Gender:Male
Length of ownership:3 months
Verified Purchase:Yes
The Char-Broil smoker works great, but I had to rebuild the smoke box handle with more screws to hold it together. I also added a thermometer on top. I wish the controls were better.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 30, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Buyer Beware - The Big Easy Smoker Roaster & Grill
on June 10, 2014
Posted by: rvaughn
from Greenbush, MI, United States
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Great concept, poor execution. Handles can not support the weight of the grill and quickly permanently bend the outer shell the first time you try to pick it up. Even at low temp setting, the grill is way too hot for low and slow smoking. Grill yes, Big Easy Oil-Less Turkey cooker, yes, Smoker, not even close.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Mandy, SME, July 16, 2014
We're very sorry to hear that you're having issues with your Smoker Roaster and Grill. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC