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Customer Reviews Collected from Char-Broil, LLC |
Char-Broil - The Big Easy Infrared Smoker, Roaster and Grill - Black/Stainless-Steel
Average Customer Rating:
4.5
Rating breakdown 231 reviews
5 Stars
167
4 Stars
38
3 Stars
13
2 Stars
4
1 Star
9
92%of customers recommend this product.
(
188 out of
204)
Customer Reviews for Char-Broil - The Big Easy Infrared Smoker, Roaster and Grill - Black/Stainless-Steel
Customer Rating
2
on December 8, 2015
Posted by: kayentajim
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
I purchased this grill about 6 months ago. Was not really happy with the high smoker temp. I tried a work around that is OK, but not really safe. Finally contacted technical support and they said it is not possible to do true slow smoking as the temp cannot get down to the 200-250F range. It tends to be around 400F. The result is poor smoking. The grill works fine, but I already have one. Going to try the roaster on a turkey for Christmas and will see how that goes.
Response from Char-Broil, LLCBy Dustin, SME, December 17, 2015
We value you as a Char-Broil customer and want you to enjoy using this Big Easy Smoker Roaster & Grill. Keeping the control knob turned to low is the best way to achieve the lowest smoking temperature. Please keep us updated on your future cooks.
Written by a customer while visiting Char-Broil, LLC
Posted by: Elkhunter011
from Hillsboro, OH, United States
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Big easy is a little confusing not much info on temperature settings or how to smoke foods using infrared
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 9, 2023
Thank you for your feedback.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Smoky
on August 16, 2014
Posted by: sullmike
from Charleston, SC, United States
Gender:Male
Length of ownership:1 month
I purchased this a month or so ago. I am somewhat frustrated with the lack of reasonable cooking times. Is there a document we could get that would be helpful in this. area. we cook ribs, London broil, chicken, who and in parts, hamburgers, brats, metts. Thanks
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 28, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: sailorum
from Owen Sound, Ontario, Canada
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Verified Purchase:Yes
flimsy material, spent considerable time reassembling after unit arrived damaged.
Had to call gas specialist in to finally get it going.
Had to call gas specialist in to finally get it going.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, July 1, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want to make sure that you are able to take advantage of all that this Big Easy has to offer. Was a case created with us? If a damaged part is ever encountered please contact us. Our phone number is 1-800-241-7548.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Do NOT purchase if you want to smoke
on May 25, 2015
Posted by: ratler
Product is NOT good for smoking, no matter what they say. The secret to great barbecue is LOW and SLOW. The controls on this unit are NOT SUITABLE for low heat - it gets far to hot unless you open the lid, in which case you can't smoke anymore. Do not recommend this product - I would give it ZERO stars if I could. Might work as a grill for a single person or a pair of adults but it is NOT a smoker.
Response from Char-Broil, LLCBy Dustin, SME, June 2, 2015
This Big Easy Smoker Roaster & Grill is able to keep very low temperatures. What setting is your Big Easy being kept at? Please give us a call at 1-800-241-7548 so that we can best investigate this and help you to enjoy using this Big Easy.
Written by a customer while visiting Char-Broil, LLC
Posted by: Szoppe28
from Wasaga Beach, ON, Canada
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
I bought this in May 2014 And I love it. I use it everyday from smoking meat to make my steaks on it. With no worries of burning your food but just melt watering taste and so moist and tender no one believes me when I said I did this on my char-Broil. I love love my Char-Broil it's the best thing I ever bought in a very long time....
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, May 24, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Broke first time used
on July 20, 2014
Posted by: clif411
from Florida, United States
Gender:Male
Length of ownership:1 week
This product is horrible. The auto light button you turn to get the spark to light seemed to spark when I was putting this monster together but first time I tried to light it to season the grill and basket, I turned it at least 10 times but never lit. Then used the flame hole on side and it lit instantly (with a bang). Next two lighting same thing except I just now use the flame hole with my lighter. The spark mechanism is a waste of time and very dangerous because there is no instant way to know if it is lit. You can't see anything so you have to feel for heat and it takes a while to know for sure. Then, first time tried to use the smoker tray for the chips, it got stuck partially in and partially out and will not move. Very flimsy design. When pulled on the handle it bent. Not sure if whole product is ruined. Had to cancel weekend BBQ and roast my big piece of meat without smoke. Waiting for someone from Charbroil to contact me. Don't waste your money!
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Alyssa, Char-Broil, August 5, 2014
I apologize that you have experienced these issues. Did you ever create a case with us so that we could get in contact with you? If not, please do so that we can review everything that has happened and register your smoker to further assist you: http://www.charbroil.com/support/case/create
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Cooking Instructions
on November 15, 2014
Posted by: Rebel Yell
from Middleburg, FL, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
There were no cooking instructions with my smoker, only listing of any help at all was the food safety info paragraph giving the safe food temps, which I already know. Where can I get a instruction book on cooking Meats, fish and/or poultry as I would really like to use my grill
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, November 18, 2014
Please follow this link for the Big Easy Smoker, Roaster & Grill cooking guide... http://www.charbroil.com/media/pdf/TBESRGGrillingGuide_EN-FR.PDF
Written by a customer while visiting Char-Broil, LLC