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Customer Reviews for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Model: RS265TDRS
SKU: 9791769
UPC: 036725569522
Organize your fresh and frozen foods in this side-by-side refrigerator that features spill-proof, tempered-glass shelves and plenty of drawer and door storage. The Twin Cooling temperature management system ensures optimal temperatures for storing your food. Product specs and dimensions (PDF)
Average Customer Rating:
3.9
out of 5
(78 Reviews) 78
Rating Snapshot 78 reviews
5 stars
38
4 stars
19
3 stars
8
2 stars
4
1 star
9
72% of customers would recommend this product to a friend
(
56 out of
78)
Customer Reviews for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Review 1 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Don't buy Samsung !
Customer Rating
1.0
Value for Price
1.0
Quality
1.0
Features
1.0
Performance
1.0
What's great about it: Nothing
What's not so great: Everything
Do not buy this product. I purchased this expensive refrigerator and 1 year and 1 month, just outside the 1 year warranty the fan began making loud noises. I called Samsung directly and they set up a service with a local company never telling me that I would be responsible for payment.
The service guy came and explained that there is a common design flaw with the Samsung refrigerators that cause ice build up behind the freezer. The fix or workaround is to move the sensor from the supply line in back to the outgoing line. This did in fact work and the ice is properly defrosted now before it builds up ( at least so far). However the service call cost me $87. Again, I didn’t even know I would be responsible since they set up the appointment and never mentioned I would have to pay.
I called Samsung after I paid for the service call and talked a number of people including a manger in the customer service center names Robert who was very rude and basically said to bad it was out of warranty ( by one month). I argued that this is a design flaw and there are hundreds of blogs on the internet about this issue ( just google it) but it does not matter to these people.
This was an expensive refrigerator and I purchased this when I remodeled my kitchen along with an expensive Samsung dish washer and a $2500 Samsung LED tv all of which I have had problems with. I will never buy another Samsung product again. Their customer service could care less and they continue to sell items with known design flaws.
Also as others have posted, the ice dispensing is a joke. You will have to break your hand to push hard enough for the ice dispenser to work and the ice distributes in a wide angle causing most of the ice to shoot out over the floor and not in the cup. The whole touch screen is hard to work and only after pressing hard and for a number of times will it register.
Save your money and buy a different brand. Feel free to e-mail me.
No, I would not recommend this to a friend.
0points
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Review 2 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
ice maker broke
Customer Rating
3.0
Posted by: candc
from Sacramento, CA
on 05/17/2012
Value for Price
2.0
Quality
1.0
Features
4.0
Performance
2.0
What's great about it: design
What's not so great: ice maker
I was very very disappointed when after having the refrigerator only 3 days, the ice maker broke. It is also very noisey. I sent the machine back because I lost confidence in Samsung. I now have a frigidaire and it is working perfectly. Not as glitzy or beautiful as the samsung, but working.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, Multiple temperature zones
About me... Looking for energy savings, All about design
No, I would not recommend this to a friend.
0points
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Review 3 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Awesome Features & Awesome Value
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: It looks great, and has a lot of great features.
What's not so great: Nothing.
First of all, I don't understand others reviews of this refridgerator that are negative. They sound like they are refridgerator experts and just have a superior knowledge of fridges. This fridge rocks. It looks amazing, it has many great features, and when on sale, you can't beat the price! I've had this fridge for about a month and it is awesome. The tag says it was manufactured in February of 2012. So, it is possible that in between some of the original negativity they have fixed issues. The letters on the fridge are now flush with the fridge, so there is no possible way a letter can come off. The complaints about the frost or condensation probably didn't read the instructions. You can run it in power save mode (which is another awesome feature) which can lead to condensation build up when the door is open or not, which they recommend if it causes issues in that regard. The ice maker so far for me has worked great! It make as much noise as I would expect ice falling in to a cup to make... some cups are louder than others. The water (which is cold I might add) goes in to the cup too...easily. Not as hard as some of the previous fridge experts claim. I have yet to fill up the fridge as it is so spacious I'm not sure we'd ever need enough food to fill it up. I can imagine that if you tried to put enough food in there to fill it, I think the idea that it would get dark in there is valid..however, thats how any fridge would be if you filled it. Well, maybe not if you upped your budget another $500 to get a fridge with a better light. By the way, the LED lights are awesome and have impressed many family members so far. Oh, the fridge is dang near silent. The most noise it makes other than when it drops its ice is a very faint hum, which is about 10 times quieter than any other fridge I've ever heard. The bluedisplay and the sleek stainless steel just transforms our kitchen. Overall this fridge is awesome, spacious, looks amazing, keeps food at the exact temp we want it, makes enough ice for a normal amount of people. It is just awesome, and for the price on sale (yes, wait for it to go on sale at least under $1200, or you're spending too much!), you can't beat it!!!
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage
About me... Looking for energy savings, Budget Conscious, Always get the deal, Practical shopper, All about design
I would recommend this to a friend!
+4points
4out of 4found this review helpful.
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Review 4 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
reasonable price
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
4.0
Performance
4.0
What's great about it: stainless steel with LED lighting
this refrigerator replaces our 12 years old ref. my husband love the LED lights. i love the size, design and convenient of the ice maker and water dispenser.
This product has... A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots
About me... Teenage kids, Looking for energy savings, Budget Conscious, Always get the deal, Casual Cook, Practical shopper
I would recommend this to a friend!
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Review 5 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
This is really an awesome Refridgerator
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: everything
Our fridge went out and we needed to act fast to get a new one. I like the design of the Samsung - it fits all of our needs. The filtered water is excellent and the ice is great. The lighting inside is nice. Would like it to be the thinner counter depth but the next model with that was about $800 more.This is really an awesome refridgerator!
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, Multiple temperature zones
About me... Casual Cook, Love to cook
I would recommend this to a friend!
0points
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Review 6 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Not happy so far
Customer Rating
1.0
What's great about it: lighting
What's not so great: everything else
We had the fridge for 1 week. The ice cubes fly out when using it and clog easy. We have to run a few cups of water because it taste like plastic and yes we ran over 2 gallons to start with. The water is not cold at all, room temp at best. Not happy at all.
No, I would not recommend this to a friend.
-2points
2out of 6found this review helpful.
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Review 7 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Great!
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
It is a sharp appliance! It runs so quietly! The yearly electricity usage is amazing (can't wait to see the change)! Very pleased!
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, Multiple temperature zones
About me... Looking for energy savings, Budget Conscious, Appliance snob, Always get the deal, Practical shopper, All about design
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
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Review 8 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
plenty of room inside
Customer Rating
5.0
Value for Price
4.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: price matching, free delivery, easy to do business with store
What's not so great: light inside not as bright as I'm use to
it has lots more room than my old one. I love the warning bell when door is open too long. clean up on stainless steel doors is easy.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, Lots of door storage, Multiple temperature zones
About me... Looking for energy savings, Budget Conscious, Always get the deal, Casual Cook, Love to cook, Practical shopper
I would recommend this to a friend!
+2points
2out of 2found this review helpful.
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Review 9 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Buyer beware on installation
Customer Rating
4.0
Posted by: HandyOldLady
from St. Louis, MO
on 03/30/2012
Value for Price
4.0
Quality
4.0
Features
3.0
Performance
3.0
Just received appliance today and from all appearances at this time, all is good. Wanted to warn buyers on installation. The delivery company refused to hook up my brand new copper water line that was immediately behind the refrigerator because the shut off value was in the basement, said they could only hook up water line if the shut off valve was immediatly behind the appliance. They did not remove any packing material on inside and outside of the appliance. Two appliance were delivered and they also would not hook up dryer vent as it as on an interior wall, their rules only allow them to hook up the dryer vent when it is on an outside wall as the vent run may be dirty and a fire hazard. A 62 yr old female had to do all this install herself, not appreciated after spending thousands of dollars.
I would recommend this to a friend!
+7points
9out of 11found this review helpful.
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Review 10 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Reliabilty in Question
Customer Rating
3.0
Value for Price
4.0
Quality
3.0
Features
4.0
Performance
2.0
What's great about it: Overall Desgin and cooling of fridge & freezer
What's not so great: Ice Dispenser - Stopped after less than one week
We received the refrigerator on a Monday and by the weekend the ice dispenser stopped working. Best Buy repaired it but it took over 2 weeks. Only time will tell if the overall unit is reliable as it certainly did not start off well.
This was the second highest rated refrigerator in consumer reports as I checked.
This product has... A quiet design, No hard to reach spots, Lots of door storage
About me... Looking for energy savings, Budget Conscious
No, I would not recommend this to a friend.
+4points
4out of 4found this review helpful.
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Review 11 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
yikes!
Customer Rating
2.0
Value for Price
4.0
Quality
2.0
Features
4.0
Performance
3.0
Images for this Review
(click to see full-size image)
What's great about it: Energy Efficient
What's not so great: Ice Maker- Samsung Label
This is actually a nice refrigerator. But, the ice maker is horrible. Cubed ice comes out crushed. It backs up a lot. And, the inside of it has a lot of built up frost- which probably clogs it. I have reset it, called customer service, but no avail. There was some complaints about the icemaker that I read in reviews. I should have listened. Also, a week after I got the refrigerator, I was cleaning the door with a soft cloth and stainless steel polish. The cloth caught the "S" on the Samsung decal, and took the "S" off. I called for a new "S," or a whole new sticker set. Samsung said, "no way, that is a cosmetic thing." To come out and fix it, they would have charged me for a service call. I just need an 'S!' And, it was only a week old! So, the fridge looks dorky as an "AMSUNG." I actually called again about the sticker and they still said no. So, instead of buying an Amsung stove and microwave to match, I recently bought both Whirlpool. Samsung lost our continued business over a sticker?????? Of an S!!! Not recommended! One more thing- the top shelf is low, you will not be able to fit 2 liters or gallons of milk on ANY of the shelves, so keep the shelves on the door clear! Kinda odd, really.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage
About me... Casual Cook
No, I would not recommend this to a friend.
+7points
7out of 7found this review helpful.
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Review 12 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Lots of Space, Great Price!
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
I absolutely love this frig! It has all the space I need and more. I needed more space with a family of five, which includes three teenage boys. This is perfect. The shelves are wide enough to put a large pizza box on. I also go through a lot of milk. At one time, I even had 10 gallons in there (6 on top shelf and 4 in door), and still had lots of space for all the other groceries and leftovers. Just thrilled with it!
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, Lots of door storage, Multiple temperature zones
About me... Teenage kids, Looking for energy savings, Budget Conscious, Appliance snob, Big Family
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
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Review 13 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
One problem at a time...
Customer Rating
3.0
Value for Price
3.0
Quality
2.0
Features
4.0
Performance
4.0
What's great about it: look and feel
What's not so great: quality issues
We like the refrigerator look and feel a lot. It looks good quality, but unfortunately we ran into misfortune twice now. First product delivered was rattling when compressor was turned on. Replacement was very quiet, but started dripping water at bottom on the very first day (actually damaged my hard wood).
I am hoping geek squad will fix it sooner than later, and I won't need to return this product. I would have liked it to work, because I like the refrigerator very much inside and outside.
This product has... Design I love, An easy to change water filter, Lots of door storage, Multiple temperature zones
No, I would not recommend this to a friend.
+4points
4out of 4found this review helpful.
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Review 14 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Awesome fridge!
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
4.0
Performance
5.0
The only thing I am upset with is the inability to just reach in the freezer and grab a handfull of ice. It's a bit difficult to do that.
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, No hard to reach spots, A freezer designed to fit full-size pizza boxes, Lots of door storage, Multiple temperature zones
I would recommend this to a friend!
+1point
1out of 1found this review helpful.
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Review 15 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
DO NOT BUY!!!!!
Customer Rating
1.0
Posted by: Mayank
from Chicago, IL
on 03/16/2012
Value for Price
1.0
Quality
1.0
Features
1.0
Performance
1.0
What's not so great: Everything!!! It is an expensive piece of junk! It breaks down way too quickly.
I made a huge mistake by purchasing this fridge two years ago. It had great reviews online, so I thought that I will buy this brand for the first time.
The ice maker stopped working after about a year, and now about two years down the line, the fridge is not cooling, and the freezer is still working. The icemaker is still not working.
When we called customer service, they say that our warranty doesnot cover these repairs. We had a GE fridge before and it worked for over 10 years without any problems or expense.
I am never ever buying a Samsung product again. And if you are thinking about it then please think a thousand times before you buy. They may be good at other products but not at home appliances.
About me... Looking for energy savings, Budget Conscious, Practical shopper, All about design
No, I would not recommend this to a friend.
0points
3out of 6found this review helpful.
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Review 16 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Great Fridge
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: ice maker behind door
What's not so great: low lighting
Awesome refridgerator. Even at the factory settings, it is cold! the touch screen on the front is a bit sensitive but you can lock it so that's awesome! it's nice having the ice maker on the back of the door so it free a lot of space in the freezer. The lights are a tint of blue so it doesn't illuminate as much as I would like but it's okay. So far, we're enjoying it and it does what it needs to do! keep food fresh and healthy!
This product has... Design I love, A convenient ice maker location, An easy to change water filter, A quiet design, A freezer designed to fit full-size pizza boxes, Multiple temperature zones
About me... Looking for energy savings, Practical shopper
I would recommend this to a friend!
+4points
4out of 4found this review helpful.
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Review 17 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Great Product by Samsung
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
What's great about it: good price
What's not so great: nothing
It has been 2 months since we purchase this product. No issues at all.
This product has... A convenient ice maker location, A quiet design, Lots of door storage
About me... Always get the deal
I would recommend this to a friend!
+1point
2out of 3found this review helpful.
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Review 18 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Excellent refrigerator/freezer
Customer Rating
4.0
Value for Price
4.0
Quality
4.0
Features
4.0
Performance
4.0
This refrigerator has met our expectations. It is extremely quiet and very sleek looking. The one draw back I have noticed is that the door handle cannot seem to be tightened enough and seems to be loose.
This product has... A quiet design, Lots of door storage
I would recommend this to a friend!
+3points
3out of 3found this review helpful.
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Review 19 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
wished I never bought it
Customer Rating
1.0
Value for Price
2.0
Quality
1.0
Features
3.0
Performance
1.0
What's great about it: PRICE
What's not so great: BAD QUALITY
THIS IS THE SECOND REF. AND THE FREEZER SECTION DOES NOT WORK BEST BUY SAID THEY WOULD GET A TECH. TO ME WHEN THEY COULD. THEY COULD NOT PREDICT WHEN.
No, I would not recommend this to a friend.
-1point
2out of 5found this review helpful.
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Review 20 for Samsung 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Samsung is my first choice brand
Customer Rating
5.0
Value for Price
5.0
Quality
5.0
Features
5.0
Performance
5.0
What's great about it: Lots of storage space for the two of us
What's not so great: Smudges/fingerprints will be visible
This product so far has lived up to the samsung quality it has built in its name
This product has... A convenient ice maker location, An easy to change water filter, A freezer designed to fit full-size pizza boxes, Lots of door storage
About me... Looking for energy savings, Budget Conscious, Always get the deal, Practical shopper
I would recommend this to a friend!
Other Best Buy Products I Recommend
Samsung 46" Class - LED - 1080p - 120Hz - Smart - HDTV
(295)
+3points
3out of 3found this review helpful.
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