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Customer Reviews Collected from frigidaire.com |
Frigidaire - 13.8 Cu. Ft. Upright Freezer - White
Average Customer Rating:
4.6
Rating breakdown 2,212 reviews
5 Stars
1,536
4 Stars
504
3 Stars
96
2 Stars
28
1 Star
48
95%of customers recommend this product.
(
1,472 out of
1,545)
Customer Reviews for Frigidaire - 13.8 Cu. Ft. Upright Freezer - White
Customer Rating
4
Good Size For Just Two
on June 4, 2019
Posted by: Skippy0401
from Idaho Falls, ID
[This review was collected as part of a promotion.] We purchased this freezer a month ago and although we had to wait almost two weeks for delivery. We like the freezer, but it makes a lot of noise. Therefore, it's not in the basement so we don't have to listen to it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great price for good features
on June 29, 2019
Posted by: Boppa
from Williamsburg, VA
Our previous freezer (Fridigaire 20 years) died and we were desperate to find a good replacement and not lose frozen food.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lucky to get 3 years
on June 30, 2019
Posted by: Peller
from Long Island, NY
At first this freezer was fine. Worked as directed. Then at about the 2 years and 7 month point, I come to find a freezer full of defrosted food as the freezer broke. I thought it would last a decade or more, but wasn't lucky enough to get 3 years out of it. Sad.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 9, 2019
Hello, Peller.
Thank you for connecting with us regarding your freezer. We understand you concern regarding your freezer. We recommend having an authorized service provider diagnose your freezer. Please view this link https://www.frigidaire.com/Owner-Center/Service--Repair/ for information about locating a local servicer in your area. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for connecting with us regarding your freezer. We understand you concern regarding your freezer. We recommend having an authorized service provider diagnose your freezer. Please view this link https://www.frigidaire.com/Owner-Center/Service--Repair/ for information about locating a local servicer in your area. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer
on July 2, 2019
Posted by: Delourde
from Brookpark ohio
[This review was collected as part of a promotion.] This is our second freezer. The last fridgedare lasted 17 years. Food cold. I do miss the drawer on bottom that our old one had. I would think at this price it would have come with one
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
upright freezer
on July 4, 2019
Posted by: pawsco
from Minnesota
[This review was collected as part of a promotion.] It should have baskets instead od shelves which there weren't enough of. The shelves for purchase are not deep enought and greatly over priced. The remp dial should up front and more clearly readable.
I would recommend this to a friend!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 10, 2019
Hello, Pawsco.
Thank you for sharing your feedback. We understand your concerns. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for sharing your feedback. We understand your concerns. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality
on July 8, 2019
Posted by: Jenniferthenurse
from Carmel, IN
The thermostat and defrost timer went out after only two years.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 10, 2019
Oh no, Jenniferthenurse! We certainly apologize for any matters you have experienced with your freezer, and any inconvenience it may have caused you. In researching, we were able to see that you were able to speak with consumer care on June 17, 2019 who was able to provide you with a resolution.
Should you have any questions pertaining to the resolution offered, feel free to reach out to consumer care at -800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Should you have any questions pertaining to the resolution offered, feel free to reach out to consumer care at -800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer
on July 16, 2019
Posted by: jrgile
from Arizona
[This review was collected as part of a promotion.] We have been using this freezer for about a month and it freezes things great. We were at first surprised because the side walls and top got hot when it was working but we found out that it is part of the cooling feature for the freon which I think is ingenious.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice but, noisy
on July 18, 2019
Posted by: Robert F 1960
from Lake Wales, FL
[This review was collected as part of a promotion.] I bought this 2 weeks ago. For the price, it has lots of room, maintains a frozen food temperature at near 0. It seems the compressor has a noise that is almost like a whistling alarm
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, July 22, 2019
Hello, Robert F 1960! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire 13.8 Cu. Ft. Upright Freezer. With your new freezer, modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. If you have any additional questions, comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am – 8:00 pm, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com