 |
Customer Reviews Collected from Samsung US |
Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
3.4
Rating breakdown 66 reviews
5 Stars
28
4 Stars
12
3 Stars
6
2 Stars
1
1 Star
19
71%of customers recommend this product.
(
39 out of
55)
Customer Reviews for Water Filter for Select Samsung Refrigerators - White
Customer Rating
1
New Design Doesn't Work on Older Refrigerators
on February 19, 2024
Posted by: GeriatricSamsungFridge
from Raleigh, NC
I have a model RFG298HDRS Samsung refrigerator built in 2012. The fridge has been great and still works except for one small issue: new HAF-CIN water filters do not work. In fact, Samsung doesn't even list this model on the filter finder page, almost as if they didn't expect their product to last more than 10 years.
I've been purchasing genuine Samsung water filters for the life of the fridge, and the last ones I bought won't work at all. The water can barely make it through the filter due to a design change. When I remove the filter, the dispenser works fine. Samsung seems to have value engineered themselves right out of a repeat customer when the time comes when I really need to replace this refrigerator.
No, I would not recommend this to a friend.
Design
1
Response from Samsung USBy SEA CARE, February 22, 2024
Hi there,
We understand what you're dealing with and wish to aid with this.
I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide. Kindly watch the YouTube video included for further help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146879754, to help our team pull up your information.
Have a great day!
^Chrystel
We understand what you're dealing with and wish to aid with this.
I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide. Kindly watch the YouTube video included for further help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146879754, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Good product. Horrible packaging.
on July 13, 2025
Posted by: AHulk
from Albuquerque, NM
The filter is great. The devil's packaging is atrocious. I needed a hacksaw and giant amount of internal rage to get the filter out of the package. And I'm lucky it didn't cut me to shreds in the process. Do better. O/5 for the packaging.
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy SEA Care, July 14, 2025
Hi there,
Giving genuine feedback on the water filter's package is crucial. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Giving genuine feedback on the water filter's package is crucial. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on July 5, 2023
Posted by: Forte05
from Hialeah, FL
I bought it a couple of weeks ago and it’s great and I will continue using it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
PFA removal but great product!
on July 15, 2023
Posted by: Tiffanie Yulo
We use a Samsung refrigerator with a water filter and love it. Does it use a psf473 filter to remove pfas from the water?
Written by a customer while visiting Samsung US
Customer Rating
1
Water all over the floor with new filter
on October 6, 2023
Posted by: Mlda
from Caliofornia
Bought filter HAF-CIN one day ago, I installed the new filter and after few minutes water all over . I removed that filter and installed the second one in the package and water again on the floor, inside the drawers and dripping from the side of the bottom drawer, two hours to dry all the water. My refrigerator is only 4 years old, I always bought original filter, I didn't know what else to do. I removed the second new filter and installed the old filter back and no more water leaking. I guess I need to keep the old filter on forever, unless you guys have a logical explanation for this.
Response from Samsung USBy SEA Care, October 9, 2023
Your effort to cope with this matter is much appreciated, Milda. Let's look at solutions to get your water filter working correctly.
Below is a link to help you diagnose why it leaks when you try to replace the fridge's filter. Please check the hyperlink as well.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146386053, to help our team pull up your information when you message us.
Have a great day.
-John
Below is a link to help you diagnose why it leaks when you try to replace the fridge's filter. Please check the hyperlink as well.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146386053, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
ripoff
on March 9, 2024
Posted by: Mullins
I never wanted a subscription and now I cant cancel! Who can afford $53 randomly jerked out of their bank account. Too many hoops and time to try to speak with someone. This automated/robotic messaging system is a joke!
Response from Samsung USBy SEA Care, March 11, 2024
Hello Mullins,
We can understand your disappointment about being continuously charged for these water filters. We want to speak to you directly to provide support and refer you to the correct department to turn off the automatic charging of these filters.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146937588) to help our team gather your information.
Have a great day.
-John
We can understand your disappointment about being continuously charged for these water filters. We want to speak to you directly to provide support and refer you to the correct department to turn off the automatic charging of these filters.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146937588) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
The company hides the filter
on August 18, 2024
Posted by: Faisal
from Canada Hamilton
The company hides the filter and does not want to sell it! So there is no help to know the right filter
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, August 19, 2024
Hi there,
We understand where you're coming from. Please know that we're here to help you out, Faisal.
We recommend you contact our Samsung Parts Team at (800) 627-4368. Available from Mon-Fri between 9:00 a.m. - 6:30 p.m. EST. They can check the availability and compatibility of the water filter that you wish to purchase.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147453954, to help our team pull up your information.
Have a great day!
^Chrystel
We understand where you're coming from. Please know that we're here to help you out, Faisal.
We recommend you contact our Samsung Parts Team at (800) 627-4368. Available from Mon-Fri between 9:00 a.m. - 6:30 p.m. EST. They can check the availability and compatibility of the water filter that you wish to purchase.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147453954, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Not effective for important contaminants.
on September 13, 2025
Posted by: Semtx
This is just a simple charcoal filter and it won't give us what we need. Charcoal filters won't filter heavy metals and other important contaminants. Samsung is our "go to" brand but didn't like how they put just "charcoal" in their filter instead of KDF etc... If I need to buy another refrigerator, it won't be Samsung just because of the filter issue. I won't feel safe when I use my refrigerator filter, you "must" do better Samsung!
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, September 15, 2025
Hi there, We understand that caring for your well-being and that of your family is essential. Allow us to clarify some details about our refrigerator water filter for you. Samsung filters out up to 80% more contaminants than other leading private label brands. Not only will you enjoy fresher and cleaner water. You should know that herbicides, pesticides, lead, mercury, asbestos, and even pharmaceuticals like ibuprofen and carbamazepine, as well as a wide range of other chemicals, are all filtered out by Samsung. So you can rest (and drink easily). For more details, please click the link: https://www.samsung.com/us/home-appliances/refrigerators/water-filters/
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150722752 to help our team locate your information. Have a great day. -John
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150722752 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US