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Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher - Stainless-Steel
Average Customer Rating:
3.8
Rating breakdown 117 reviews
5 Stars
56
4 Stars
27
3 Stars
9
2 Stars
5
1 Star
20
72%of customers recommend this product.
(
78 out of
108)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher - Stainless-Steel
Customer Rating
5
Outstanding performance and design
on February 7, 2011
Posted by: Okimattai
from Carlsbad, CA
Expertise:Intermediate
We previously owned a high end dishwasher that broke after 8 years. Decided to look at Samsung dishwasher since we have a Samsung refrigerator. Glad we did. This dishwasher performs better. The unit is very quiet and dishes come out extremely clean with or wihout the sanitation option. I particularly like the advanced design of the controls with light touch buttons with audible feedback.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome Dishwasher
on January 23, 2011
Posted by: Banjomama
from Portland, Oregon
Expertise:Expert
I have owned a lot of dishwashers in my time, and this is by far the best. This dishwasher is so quiet you can hardly hear it running. I got the stainless steel model and it is just beautiful inside and out. I love the way the controls are hidden when the door is closed. You just set the controls and close the door. The dishwasher does the rest. Thanks Samsung, you out did your self this time.
Pros: Bright display, Durable, Realistic color, very very quiet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I've been very pleased
on April 20, 2011
Posted by: SBothell
from Bothell, WA
I've waited several months to submit a review after reading several horror stories regarding this dishwasher and so far, it has been great, proving the bad reviews to be either wrong or just an unfortunate anomaly.
This unit is very quiet, dishes come out shiny and very clean. I found the loading easy and the capacity is amazing to me, double what I used to have in the same space and no clearance issues inside either. Cycles are approximately 2 hours but due to how quiet it is, running this machine is not obtrusive at all.
I am very happy with this machine so far.
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the no outside button features
on July 18, 2011
Posted by: VickyA
from Ohio
If you have kids, this dishwasher is great because they have no buttons to press. And the dishwasher is easy to use. Have to remember to use the sanitise feature every 2 weeks so dishes wont have a weird smell to them. Love this product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
9 month review
on August 15, 2012
Posted by: Batman66
from Bluffton, SC
Expertise:Intermediate
Once the bugs were worked out I really like this dishwasher. Most of the reviews I read were true. It doesn't dry the dishes real good and don't run out of Jet-Dry. It does seem to take a long time for it to go through the cycle, but since we run it overnight, that's not a big problem. It is SUPER quiet! Over all very happy with the dishwaher.
Now, what it took to get here. No big problems intalling the washer. I bought an elbow to make hooking up the water to the valve easier. Once I powered it up it wouldn't run. I had an error light about water leakiage. Looking in the manual and on line it said "Call service". Great, I never call service, but this time I had no choice. Service came out had to order a circuit board. Came back and installed - still no go. They kept checking things out and came up blank. Finally they figured they would have to replace the pump. Turned the washer over, took off the access panel and there was the pump laying on the bottom. The dogs that held it in place were broke. Either it was never checked out or was broken in transit (how I don't know). Great - our washer is working. After service left I started a cycle. Noticed the the buttons were real touchie to power on etc. Every cycle it was harder and harder to turn the washer on or change cycles. Called service again and they had to change out an another board and the pressure button strip. This took 2 trips, one to see what was needed and then to come back and instal. The word 'lemon' keep coming into my head. Since then I have had no problems, but what I started with was unacceptable.
We bought four appliances (all Samsung) and had to have service on two of them within six months - this is also unacceptable.
Now, what it took to get here. No big problems intalling the washer. I bought an elbow to make hooking up the water to the valve easier. Once I powered it up it wouldn't run. I had an error light about water leakiage. Looking in the manual and on line it said "Call service". Great, I never call service, but this time I had no choice. Service came out had to order a circuit board. Came back and installed - still no go. They kept checking things out and came up blank. Finally they figured they would have to replace the pump. Turned the washer over, took off the access panel and there was the pump laying on the bottom. The dogs that held it in place were broke. Either it was never checked out or was broken in transit (how I don't know). Great - our washer is working. After service left I started a cycle. Noticed the the buttons were real touchie to power on etc. Every cycle it was harder and harder to turn the washer on or change cycles. Called service again and they had to change out an another board and the pressure button strip. This took 2 trips, one to see what was needed and then to come back and instal. The word 'lemon' keep coming into my head. Since then I have had no problems, but what I started with was unacceptable.
We bought four appliances (all Samsung) and had to have service on two of them within six months - this is also unacceptable.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice product, Great Service
on August 1, 2011
Posted by: pendo
from Tulsa, OK
Expertise:Intermediate
The primary reason I'm writing this review is due to a recent problem started. We've had it 5 months when all of a sudden it would start for maybe 2-3 minutes then give a drain error. After a few attempts, it did eventually start but then would error out with a low water level error.
Originally I started with the service dept where I purchased it and their repair tech said it was a faulty water level sensor. When it took an absurdly long time for them fix it, I complained directly to Samsung only to find out that they weren't an authorized repair center. (Scary) When the authorized tech came out, he agreed that the water level sensor was causing the issue....but not because it was malfunctioning. He said it was caused by using TOO MUCH soap. Over time this caused a slight residue to get into the sensor float that made it a little "sticky" sending the wrong information on the water levels.
He poured water into the tub and drained it a coupletimes. Then, he selected a normal wash and after 3 of it's on/off cycles there was still soap in the water. At his recommendation, I've ran it a few more times sans soap, and it's completed each cycle and seems to be back to normal. His recommendation was to use 4 teaspoons of powdered detergent, and 2 teaspoons lemon shine into the detergent bin. And of course the rinsing aid/drying agent in it's bin.
Other than the initial part with the unauthorized service thing (should've known better than to go to a discount warehouse) I've been pretty happy with the service overall, and extremely happy with the service personnel that was sent.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
on May 14, 2011
Posted by: ktasa
Expertise:Intermediate
We have had the machine for a few weeks and love it. I haven't heard a quieter dishwasher. Dishes come out very clean.
Only complaint is it takes a few tries to get the plates in the right place like any new dishwasher. Our oversized plates are a tight fit... but we probably should be using smaller ones anyway!
Only complaint is it takes a few tries to get the plates in the right place like any new dishwasher. Our oversized plates are a tight fit... but we probably should be using smaller ones anyway!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Glasses have been broken in this dishwasher and it stinks!
on October 7, 2011
Posted by: busylizzy
We had this dishwasher installed in March. Since then we have lost several glasses due to breaking in this dishwasher. This happens as we pull the top tray out or push it back in- it is not always a smooth motion as the wheels tend to get stuck or don't roll, so if a glass is not hooked on to one of the tines/or is too small to fit on one, it smashes against another and breaks! Never had any problem with breaking glasses or any of the other issues listed below with previous dishwashers at our old home--and one was an unheard of brand with one switch for ON/OFF!
The other issues we have had is mold growing on the dishes in the dishwasher and a STRONG stinky odor when we open the door--like stinky cheese! Spots of the mold remain on the dishes and glasses after running the cycle-- pretty gross! We do rinse the dishes well before loading, but think this shouldn't be necessary--at that point we may as well hand wash them! We run the dishwasher every 5-7 days. We noticed there doesn't seem to be any vent in the front like other dishwashers have. Where does the steam go from this dishwasher as it is in the drying cycle? or while it is closed with damp dishes in it? We are guessing this may be the culprit-- moisture just stays in there...
The reason for the low design score is the lack of adjustment on the top and bottom racks-- to be able to reduce the amount of plate space and create more room for bowls, lack of option to remove the wine glass holder, option to relocate the utensil baskets to the other side/in the front of the dishwasher, lack of smooth rolling wheels on both top and bottom racks, lack of something to prevent the bottom rack from falling in between the dishwasher and the door when rolling back in and full of dishes, lack of an option to remove (without breaking them off) the silly utensil holders on top of the baskets-- who actually would refer to the owners manual to put their utensils in exactly as they recommend in the manual? We have been putting utensils in in our own way and it seems to work fine, just wish we didn't have to do that as the covers get in the way. And another design flaw is the front bottom kick panel looks unfinished.
Otherwise this dishwasher is VERY quiet and cleans well if mold has not already formed.
The other issues we have had is mold growing on the dishes in the dishwasher and a STRONG stinky odor when we open the door--like stinky cheese! Spots of the mold remain on the dishes and glasses after running the cycle-- pretty gross! We do rinse the dishes well before loading, but think this shouldn't be necessary--at that point we may as well hand wash them! We run the dishwasher every 5-7 days. We noticed there doesn't seem to be any vent in the front like other dishwashers have. Where does the steam go from this dishwasher as it is in the drying cycle? or while it is closed with damp dishes in it? We are guessing this may be the culprit-- moisture just stays in there...
The reason for the low design score is the lack of adjustment on the top and bottom racks-- to be able to reduce the amount of plate space and create more room for bowls, lack of option to remove the wine glass holder, option to relocate the utensil baskets to the other side/in the front of the dishwasher, lack of smooth rolling wheels on both top and bottom racks, lack of something to prevent the bottom rack from falling in between the dishwasher and the door when rolling back in and full of dishes, lack of an option to remove (without breaking them off) the silly utensil holders on top of the baskets-- who actually would refer to the owners manual to put their utensils in exactly as they recommend in the manual? We have been putting utensils in in our own way and it seems to work fine, just wish we didn't have to do that as the covers get in the way. And another design flaw is the front bottom kick panel looks unfinished.
Otherwise this dishwasher is VERY quiet and cleans well if mold has not already formed.
Cons: Did not meet expectations
Features
2
Performance
3
Design
1
Value
3
Written by a customer while visiting Samsung US