I could not get this model to work for me. Tried 3 different ones from same store. 1st one lasted approx. 2 months. 2nd one lasted approx. 9 months. 3rd & final one lasted 2 weeks or less. I followed directions with charging & everything. All 3 stopped working completely. Returned all 3 & bought new model from different store.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, November 22, 2024
We're so sorry for any difficulty you may have encountered. We are here to help! If you have any issues in the future, please let us know! You can email us at smreviews@waterpik.com or call (800) 525-2774 for assistance.
After less than 3 weeks, the unit leaked water out the front where the plug goes to recharge it. The previous one leaked as well but not until after I had owned it for over 2 years. I simply assumed the original one was just old and purchased a new one. I have since returned the new one and bought a different brand.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, December 6, 2024
We're sorry to hear this was your experience. All of our products carry a warranty. Did you try reaching out to our customer service team? In the future, please know that we are here to help! We can be reached at 1-800-525-2774 or via email at smreviews@waterpik.com.
Written by a customer while visiting waterpik.com
Customer Rating
1
Broke after two weeks
on December 4, 2024
Posted by: Silas14
Other than leaking water sometimes I really liked this product at first. However after about two weeks it stopped working and will not charge or turn on anymore.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, December 5, 2024
We apologize for the inconvenience you've experienced. Your product is covered by a one-year warranty. We would be glad to investigate the issue for you and can initiate a claim if necessary. Please contact our Customer Service team for further assistance. You can call 1-800-525-2774 or email smreviews@waterpik.com.
Not surprisingly, this is a messy operation. So I guess it doesn't matter much that the connection between the blue reservoir and the white pump leaks. If you fill it and set it down on the counter, you'll create a small puddle. The jet seems a little weaker than I had expected but it still seems to be fairly effective. Seems to hold a charge fairly well. After market tips are iffy to order. While Waterpik labels their tips low pressure and high pressure (they have others), other companies might say classic. The ones I ordered seem to be half way between low and high pressure - judging from the diameter of the tip opening. 6 "Classic Jet tips" for ten bucks. Name brand cost a little more.
I travel frequently and this portable power flosser goes everywhere with me. It fits in my personal item on a plane, and whatever bag I pack for land travel. I love that it is rechargable so I only have to carry it's cable instead of batteries for a long trip. I would have given it a 5 but my first one died, for no apparent reason, just days after one year. I was hoping it would have a longer life. I did replace it with this identical one and hope it lives longer.
Great product, I've been using the WP-360 for well over 10 years. It's really great if you have permanent bridges. Only issue I have is that the batteries only last a couple of years.