this is the 2nd one we bought and same problem. The holder broke off.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, July 26, 2017
We're sorry to hear of this experience! Please contact our product support team for warranty assistance: 1-800-525-2774 https://www.waterpik.com/oral-health/product-support/contact-us/
This replaces a previous model where the cord got bent and I could no longer use the unit as no water could come through. I am being very careful with the cord on this one, but again, wish the unit was made different.
The water pik works very well. This is my first unit and I have to remember to push the button when i stop to talk to my wife....she doesn't like to get a bath from my sprayer. Good value for the money!