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Mobile Phones

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Questions & Answers for Mobile Phones

Question

activation fee for upgrading phones

I have 5 phones on a verizon family plan. 2 year contract is up and i want to upgrade to new phones. I see how much the phones cost, but it is unclear about activation fees. Every time I have done this in the past (at a Verizon store or distributor) the activation fee has been waived. I see questions on this forum that say activation is $36. That adds up to $180 for 5 phones. I am hoping for a little clarification.

After all, I can activate a phone from home any time I want. Am I paying Best Buy to do it for me, when I can do it myself via verizonwireless.com?
3 years, 6 months ago
by
Posted by: 
Steve Mc
 from
Indianapolis
on Mobile Phones
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Hi! Thanks for your question.

Best Buy does not charge the activation fee. We show that there is a $36 activation fee for upgrading lines on an existing account with the carrier. We have that showing as per the policy with the carrier, that there could be an activation fee on the next months bill. It is up to the carrier if they will charge you the activation fee for the upgraded lines. I recommend contacting the carrier to see if they are going to charge you for the activation fee, if they state that you will not be charge for activation, then you will not be charged the fee.

If you have any further questions on this issue or would like to speak with a live agent, please call 1-888-BestBuy.
3 years, 6 months ago
by
Posted by: 
jenBBYMobile
+1point
1out of 1found this answer helpful.
answer 2
any time you Activate a NEW phone number or line on an account it will cost you $35(plus tax) per line. Upgrades are at no additional cost to you other then the price of the device you are purchasing while renewing your contract.
3 years, 6 months ago
by
Posted by: 
Insomnia
 from
Eagan, MN
0points
0out of 0found this answer helpful.
Question

How can you view how much data you've used?

I just got a 200 mb plan and a new iPhone 3gs, and I've been playing around with it but I'm afraid that I'm going to go over without realizing it. Is there a way to view how much data you used, or how much data is left? Thanks!
3 years, 6 months ago
by
Posted by: 
MEC
 from
Maryland
on Mobile Phones
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Dial *data# from your device. You will get a free sms letting you know. You can also find the info thru your online account under the usage section. I believe the 3gs also has a data counter but its easier to check such things using your carriers info.
3 years, 6 months ago
by
Posted by: 
welikehonda
 from
Mansfield, OH
0points
0out of 0found this answer helpful.
answer 2
Hi! Thanks for your question.

From your home screen tap on the Settings icon. In your Settings menu you will need to tap on General and then tap on Usage. Near the bottom, you will see Cellular Network Data, both Sent and Received. This will show you how much data you have used. Keep in mind that the iPhone may not always match exactly the data usage of your carrier. If you are near the limit, I recommend checking with the carrier for the exact amount of usage for that billing cycle. At the start, of the new billing cycle you will want to reset the usage data for the next month. The iPhone does not automatically reset the amount to zero for the following month. You will just need to scroll down and hit the Reset button and it will clear the previous usage.

If you have any further questions on this issue or would like to speak with a live agent, please call 1-888-BestBuy.
3 years, 6 months ago
by
Posted by: 
jenBBYMobile
0points
0out of 0found this answer helpful.
Question

Does Best Buy mobile offer Verizon promotional plans?

I am interested in upgrading my Verizon mobile phone at Best Buy mobile to take advantage of the Best Buy buy back program. At Verizon retail locations in Memphis, TN right now, there is a $59.99 promotional offer for unlimited talk and text and then the additional $30 for unlimited data plan. Is this $59.99 promotional plan available at Best Buy mobile? Thanks.
3 years, 6 months ago
by
Posted by: 
Anonymous
on Mobile Phones
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for you question.

Best Buy will be able to offer that Verizon plan as long as, the carrier does not have any policy stating that you have to purchase with them in order to receive that plan. Best Buy offers all the plans for the carrier. I recommend checking with Verizon in regards to the details for that promotional plan.

If you have any further questions on this issue or would like to speak with a live agent, please call 1-888-BestBuy.
3 years, 6 months ago
by
Posted by: 
jenBBYMobile
0points
0out of 0found this answer helpful.
Question

can i use a unlocked phone in another country? or only in us?

3 years, 6 months ago
by
Posted by: 
bbsm
 from
são paulo
on Mobile Phones
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can use an unlocked device in any country that has a network that uses the device technology. For example gsm is probably the most popular type of network in the world. If you aren't sure if you have a gsm or cdma or whatever kind of phone then contact the manufacturer. As for using it you just need to follow the instructions for activation per carrier/manufacturer.
3 years, 6 months ago
by
Posted by: 
welikehonda
 from
Mansfield, OH
0points
0out of 0found this answer helpful.
answer 2
Hi! Thanks for your question.

Unlocked phones are able to be used in any country, with other service providers. Some unlocked phones are only dual band phones and can only operate in certain countries. If you go with a quad band phone, you will be able to use the mobile phone in any country.

If you have any further questions on this issue or would like to speak with a live agent, please call 1-888-BestBuy.
3 years, 6 months ago
by
Posted by: 
jenBBYMobile
+1point
1out of 1found this answer helpful.
Question

Can I use a Best Buy gift card toward a verizon cell phone upgrade?

I have a gift card from Best Buy and would like to upgrade my phone from Verizon. I noticed that BB has a verizon in it so can I use it toward my purchase?
3 years, 6 months ago
by
Posted by: 
mtroutman
 from
Harrisburg, PA
on Mobile Phones
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
If you don't qualify for an upgrade, you're going to pay retail. Either way, you can still use your gift card.
3 years, 6 months ago
by
Posted by: 
Tommy B
 from
Saint Louis
+1point
1out of 1found this answer helpful.
answer 2
Hi! Thanks for your question.

Best Buy does allow customers to use a Best Buy gift card towards the purchase of the new mobile phone.

If you have any further questions on this issue or would like to speak with a live agent, please call 1-888-BestBuy.
3 years, 6 months ago
by
Posted by: 
jenBBYMobile
+1point
1out of 1found this answer helpful.
Question

iPhone 4, iPhone 5 or HTC Inspire?

my contract is up on May 19th, i like the iPhone bc ive had the 3G for a 2 years, but i cant decide to get either the iPhone 4, HTC Inspire, or wait till the iPhone 5 comes out in June/July
3 years, 6 months ago
by
Posted by: 
Anonymous
on Mobile Phones
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I cant recommend the HTC Inspire enough! A big screen, great for videos and games, crystal clear, extremely responsive, no lag at all, Android based so i can use flash and have the huge android market. Only thing it doesnt have is a self facing camera. Great phone!
 
Products from my answer
HTC - Inspire Mobile Phone - Black (AT&T)
4 out of 5(228)
 
 
 
 
 
3 years, 6 months ago
by
Posted by: 
RamCav
 from
Seguin, TX
+1point
1out of 1found this answer helpful.
Question

can i use a sprint gift card to purchase a sprint phone?

3 years, 6 months ago
by
Posted by: 
Anonymous
on Mobile Phones
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question.

Best Buy does not honor Sprint gift cards for purchase of a Sprint phones with Best Buy.

If you have any further questions on this issue or would like to speak with a live agent, please call 1-888-BestBuy.
3 years, 6 months ago
by
Posted by: 
jenBBYMobile
0points
0out of 0found this answer helpful.
Question

Does Best Buy buy gently used iPhones?

I have an iPhone 4 and am looking to sell it, and was told Best Buy buys used phones, and wanted to know if this was true.
3 years, 6 months ago
by
Posted by: 
Anonymous
on Mobile Phones
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Yes, they do. Hope this helps.
http://www.bestbuytradein.com/bb/QuoteCalculatorCellPhones.cfm
3 years, 5 months ago
by
Posted by: 
Anonymous
+1point
1out of 1found this answer helpful.
answer 2
Hi! Thanks for your question.

Yes, Best Buy offers a trade in center for used mobile phones. If you purchased the mobile phone with Best Buy, you can take the phone into the local Best Buy store and they will buy the phone through the trade in center. If you did not originally purchase the with Best Buy, you will have to go on line to the trade in center for ship to the center.

If you have any further questions on this issue or would like to speak with a live agent, please call 1-888-BestBuy.
3 years, 6 months ago
by
Posted by: 
jenBBYMobile
+1point
1out of 1found this answer helpful.
Question

Insurance plans for a verizon customer

If I purchase a phone at bestbuy can I still get the insurance at verizon
3 years, 6 months ago
by
Posted by: 
Anonymous
on Mobile Phones
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Of course you can. Don't let anyone tell you otherwise. Just make sure you add the insurance asap because there is a short time after purchase that its allowed to be added. No matter where a new device is purchased as long as its new verizon will insure it.
3 years, 6 months ago
by
Posted by: 
welikehonda
 from
Mansfield, OH
0points
0out of 0found this answer helpful.
answer 2
Hi! Thanks for your question.

Yes, you can still apply Verizon insurance on your mobile phone you have purchased with Best Buy. Verizon allows you to apply the insurance to the phone up to 14 days from the initial purchase date.

If you have any further questions on this issue or would like to speak with a live agent, please call 1-888-BestBuy.
3 years, 6 months ago
by
Posted by: 
jenBBYMobile
0points
0out of 0found this answer helpful.
Question

If I buy a phone online with my existing Verizon plan, when I receive the phone in the mail, is it already activated?

Switching from a feature phone to a smartphone, and ordering a smartphone online, when they send the phone in the mail, is the phone already activated and is the extra data plan already being charged to my account, or do you buy the phone (with the 2 year contract) then take it to a verizon store to activate and all that?
3 years, 6 months ago
by
Posted by: 
jaimi
on Mobile Phones
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Hi! Thanks for your question.

You will have to self activate the mobile phone once you receive the device in the mail. Once the new smartphone is activated the new data feature will start applying to the monthly service.

If you have any further questions on this issue or would like to speak with a live agent, please call 1-888-BestBuy.
3 years, 6 months ago
by
Posted by: 
jenBBYMobile
+1point
1out of 1found this answer helpful.
answer 2
The phone is not activated until you go and activate it. For example I just upgraded my phone using my wife's upgrade. So it wasn't activated until I went to the vzw site and activated it on my line then dialed *228. Basically its "parked" in the system as an upgrade just waiting for the customer to activate it. The data plan charges will not apply until activation. I used to do cust service for another provider with a similar policy. You should activate the phone online at the vzw site like I did because I have heard the vzw store charges a fee to activate.
3 years, 6 months ago
by
Posted by: 
welikehonda
 from
Mansfield, OH
+1point
1out of 1found this answer helpful.
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