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Customer Questions & Answers for
Rocketfish Mobile - Bluetooth Headset

Enjoy hands-free conversations with this Bluetooth headset that features PureSpeech noise cancellation technology for enhanced call clarity and touch-sensitive volume controls for simple volume adjustment.
Customer Questions & Answers:
46 Questions
 | 
60 Answers
Overall Rating:
3.667 out of 5
3.7
out of
5
(9 Reviews)9

Questions & Answers for Rocketfish Mobile - Bluetooth Headset

Question

TALK RANGE

I KEEP FINDING DIFFERENT DISTANCES ....20FT, 10M, 100FT, ETC...WHICH IS ACCURATE?
6 months ago
by
Posted by: 
DEM
on Rocketfish Mobile - Bluetooth Headset
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1 answer
Answers
answer 1
Maximum 33 feet, but electronic interference and materials between devices can reduce that number
2 months ago
by
Posted by: 
RocketfishCustomerSupport
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Question

Turned up the volume on my EX7... but w/ computer webcam it isn't loud enough to register well.

Using Rocketfish EX7 as external mike to step away from camera. I turned up the microphone controls on the webcam settings as well as the volume "swipe" on earpiece. Video plays back into earpiece fine, but much lower volume on computer speakers, which are at 100%.

How do I increase recording volume?
1 year, 6 months ago
by
Posted by: 
Anonymous
on Rocketfish Mobile - Bluetooth Headset
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1 answer
Answers
answer 1
There is no way to increase the output volume from the RF-EX7 Bluetooth Headset itself. The volume control is for the speaker and not the mic. You will need to adjust the audio input settings for your Bluetooth software, computer audio settings, and/or recording software settings.
1 year, 4 months ago
by
Posted by: 
RocketfishCustomerSupport
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Question

RF-EX7 paired fine with iPhone 4 now disconnects and plays tone?

I have been using the RF-EX7 for a few weeks without issues, in the last day or so, it now connects then a few seconds later, disconnects and plays a low tone. Battery has been fully charged and the devices (both iPhone and headset) have been unpaired, reset, etc..

Any suggestions?
1 year, 5 months ago
by
Posted by: 
Anonymous
on Rocketfish Mobile - Bluetooth Headset
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1 answer
Answers
answer 1
I would recommend that you bring it, along with your purchase receipt back to the store for warranty replacement possibilities.
1 year, 5 months ago
by
Posted by: 
JustinRF
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Question

How do you pair multiple devices on the EX7?

Hi, Im trying to pair my Nexus 4 and Ipod 4th Gen to my EX7. What is the procedure to pair the second device? I am only able to pair the first one, then I do not know and there is no instructions in the manual to pair multiple ones, it only sayas(pair with all devices). Everytime I reset my EX& by pressing both button together and the green led flashes rapidly, I am able to pair one, then it will get off the pair mode and therefore cant go back to that state to pair the second device. Please help.thanks
1 year, 8 months ago
by
Posted by: 
Anonymous
on Rocketfish Mobile - Bluetooth Headset
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1 answer
Answers
answer 1
Hi! Thanks for your question.

Pair each phone with the headset. When you are in a call with one phone
but the other phone rings, press send/end to switch to the second call.

If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
1 year, 8 months ago
by
Posted by: 
jenBBYMobile
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Question

how do set the RF-EX7 backi to factory setting

how do set the RF-EX7 backi to factory setting
1 year, 9 months ago
by
Posted by: 
Anonymous
on Rocketfish Mobile - Bluetooth Headset
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1 answer
Answers
answer 1
Hi! Thanks for your question.

Connect the charger to reset the headset, then user can power on
headset after remove the charger.

If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
1 year, 9 months ago
by
Posted by: 
jenBBYMobile
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Question

Paired but not connecting with HTC Evo

I've had my RF-EX7 since Dec and it's worked well. Yesterday I turned it on and it said it was 'paired but not connected'. I unpaired it, and tried to pair it again. When I do that, it doesn't ask for the 0000 code. Then again it tells me it's 'paired but not connected' and I can't use it.

Any help would be appreciated?
2 years, 11 months ago
by
Posted by: 
DTwoms
 from
Cambridge, MA
on Rocketfish Mobile - Bluetooth Headset
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2 answers
Answers
answer 1
I have the RF-EX7 and HTC EVO 4G. These two have worked fine together for 9 months. Today would not pair. In settings Unpaired RF. Turned phone off, removed battery 1 min, turn on phone. RF, press and hold talk button and power button till blinks green, turn off. This clears to factory settings. Turn back on, should see fast green light. Phone settings discoverable, scan. RF-EX7 comes right up. Then does not connect or says push to connect, I get error message can not communicate. I called rocketfish help. They said nothing else to do. This does not make sense. They should be trying to find out why this is not working.
1 year, 10 months ago
by
Posted by: 
Snowdog
 from
Cleveland
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answer 2
Hi! Thanks for your question.

I recommend returning it back to factory settings and then re-pairing it.

If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
2 years, 11 months ago
by
Posted by: 
jenBBYMobile
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Question

I need a large fitted earbud where would i purchase one

 
Products related to my question
Rocketfish Mobile - Bluetooth Headset
3.7 out of 5(9)
 
 
 
 
 
1 year, 11 months ago
by
Posted by: 
tu1wwal1
 from
Tulsa,ok
on Rocketfish Mobile - Bluetooth Headset
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1 answer
Answers
answer 1
Hi! Thanks for your question.

Instore, we have different sized ear buds for different products, that would fit your ear.

If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
1 year, 11 months ago
by
Posted by: 
jenBBYMobile
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Question

Is there a battery that can be replaced?

My RF-EX7 was working fine the other day & will now not charge. I have had it on the charger for 2 days & still has a red light on & will not turn on or make any noises. Any ideas or can the battery be replaced?
2 years ago
by
Posted by: 
Anonymous
on Rocketfish Mobile - Bluetooth Headset
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2 answers
Answers
answer 1
Hi! Thanks for your question.

I would recommend bringing your product, along with your purchase receipt and valid photo ID back into the place of purchase for additional services. This item has a 1 year manufacturer's coverage.

If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
2 years ago
by
Posted by: 
jenBBYMobile
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answer 2
I would recommend bringing your product, along with your purchase receipt and valid photo ID back into the place of purchase for additional services. This item has a 1 year manufacturer's coverage.
2 years ago
by
Posted by: 
JustinRF
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Question

help

my rf-ex7 keeps flahing green and won't work my ps3? i already registered it but cant get it to work with ps3. not sure what to do
2 years, 2 months ago
by
Posted by: 
tye
on Rocketfish Mobile - Bluetooth Headset
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1 answer
Answers
answer 1
Hi! Thanks for your question.

You have to use approved devices only, to pair with the PS3.

If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
2 years, 2 months ago
by
Posted by: 
jenBBYMobile
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Question

HOW TO CONNECT RF-EX7 TO VOICE V610 MOBILE

I HAVE VOICE MOBILE MODEL NO. V610, THIS PHONE HAVE BLUETOOTH INSIDE , I WANT TO CONNECT MY BLUETOOTH HEAD SET MODEL NO.RF-EX7, HOW I CAN CONNECT IT TO MY PHONE
2 years, 2 months ago
by
Posted by: 
NAJ
 from
FAISALABAD PAKISTAN
on Rocketfish Mobile - Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question.

They should pair up nicely.

If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
2 years, 2 months ago
by
Posted by: 
jenBBYMobile
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