Looking for Answers about Rocketfish - 2-Port USB 3.0 PCI Express Interface Card?

Customer Questions & Answers for
Rocketfish - 2-Port USB 3.0 PCI Express Interface Card

This PCI Express interface card adds SuperSpeed USB 3.0 functionality to your PC and is backward compatible with USB 2.0 and 1.1 devices for additional connection options.
Customer Questions & Answers:
21 Questions
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55 Answers
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Questions & Answers for Rocketfish - 2-Port USB 3.0 PCI Express Interface Card

Question

No Power Supply Cable-Works Anyway

I installed the adapter but have no power plug available in the computer. It works anyway? Is it possible new systems do not need a separate power plug to use this adpater? Does the adapter take its power from just plugging into the PCI X1 express slot? Thanks
2 years, 2 months ago
by
Posted by: 
Ron
 from
Wilmington, NC
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
quas12 is just plain wrong - and his/hers is not the "best answer". This card works fine without the molex power connector, though as others here say you may need to attach if you are attempting to provide power to higher-draw USB devices through the USB connection.
7 months ago
by
Posted by: 
Anonymous
0points
0out of 0found this answer helpful.
answer 2
If you are only going to use flash drives or AC powered hard drives then you'll likely be OK without the power plug. However if you want to use bus-powered HDDs then you would be best to get an adapter as some of them will want more power - especially on start-up - than the slot alone can comfortably provide.
8 months ago
by
Posted by: 
Anonymous
+1point
1out of 1found this answer helpful.
answer 3
pci x is slower transfer rate than pci e. none the less just install in slot. if you are really sincere reguarding this question you should not even touch a computer internally.
1 year, 10 months ago
by
Posted by: 
mellonhead
-6points
0out of 6found this answer helpful.
answer 4
Yes, the adapter gets power from the PCI-X bus. The maximum power draw for a USB 3.0 port is only 4.5 W per port, so it is easy enough to provide through the bus.

If you are talking about power for the integrated circuits on the adapter itself, they are also supplied by the PCI-X bus.
1 year, 11 months ago
by
Posted by: 
MountainRider
 from
Greenville, SC
+1point
1out of 1found this answer helpful.
answer 5
no, you need to plug it into the power supply. You should try to find a molex to 4 pin floppy adaptor. Without power the card wont work, the PCI doesn't have enough native power.
2 years ago
by
Posted by: 
quaz12
 from
boston
-1point
1out of 3found this answer helpful.
answer 6
The power connector is not a "have-to", but a "probably want to" sort of thing. Think of the adapter as a USB hub. A hub will normally work without external power, but additional power can be useful to keep your devices from draining your motherboard's power.
2 years, 2 months ago
by
Posted by: 
CrashNBurn99999
 from
Collinsville, MS
+2points
2out of 2found this answer helpful.
Question

New computers do not have the old floppy drive power connectors. Where do I get my power from?

2 years, 5 months ago
by
Posted by: 
Anonymous
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
My power supply has a cable with two 15-pin SATA power connectors and a 4-pin (female) 3.5" floppy power connector. A perfect picture of the 4-pin connector can be seen at CableWholesale, part # 11W3-05206. This is exactly the connector needed for the RocketFish USB card, but of course on my system the connector needs to be extended by about a foot. I only have one DVD drive, so there is a spare SATA power connector. Google "monoprice 12inch SATA 15pin Male to 4pin Molex and 4pin Power Cables" and you'll see a perfect solution. Given the time it will take for this to arrive, though, I think I'll just cut my existing connector off and splice in new wire as somebody else here suggested.
1 year, 4 months ago
by
Posted by: 
thisisharderthanitshouldbe
0points
0out of 0found this answer helpful.
answer 2
Does your PSU have old style IDE power connectors? If so, you can get an adapter to convert an IDE power connector into a floppy drive power connector.

However, if you only have SATA power connectors, you may have to get a USB floppy drive.
1 year, 11 months ago
by
Posted by: 
MountainRider
 from
Greenville, SC
-2points
0out of 2found this answer helpful.
answer 3
You can buy an adapter from several places on the web, or you could just make one from old parts; soldering is not that difficult. The power wires on the small ones are color coded just like the wires on the larger connectors, so you just match them up. You could visit a local repair shop and have them make one or order one, but you'll end up paying $10-$20 for it. Mailorder should cost less than $10, and DIY is free if you already have the parts.
2 years, 4 months ago
by
Posted by: 
madscientistPA
 from
PA
0points
0out of 0found this answer helpful.
answer 4
Sounds like you need a power splitter cable. This will plug into a standard 4-pin molex power connector from your computer's power supply, and convert that plug into a 4-pin floppy power connector. I could only find one product that fits this description on bestbuy.com. See below:
 
Products from my answer
Cables Unlimited - Y Power Splitter Cable
 
 
 
 
 
2 years, 5 months ago
by
Posted by: 
dorianh49
+1point
1out of 1found this answer helpful.
Question

Computer PCI Enhanced Slot Compatablity With Rocketfish USB 3.0 Card

What type Computer PCI Express slot is required to operate the Rocketfish 2 port USB 3.0 interface card? Will a PCI Express x1 slot work?
2 years, 11 months ago
by
Posted by: 
Anonymous
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
Yes. The manufacturer's installation instruction (#4 of 8 steps) says, "Carefully insert the adapter into the PCIe X1 slot, seating it firmly into the slot. Do not touch the metal connector on the adapter."
1 year, 10 months ago
by
Posted by: 
Randy
 from
Albany, NY
0points
0out of 0found this answer helpful.
answer 2
Yes. This adapter is designed for a PCI-X 1x slot.
1 year, 11 months ago
by
Posted by: 
MountainRider
 from
Greenville, SC
0points
0out of 0found this answer helpful.
answer 3
Looking at the picture of your product, that is a PCI express x1 connector, so it should work in any PCI express slot.
2 years, 5 months ago
by
Posted by: 
dorianh49
0points
0out of 0found this answer helpful.
answer 4
Yes! , but first , check with the manufacturer of your motherboard and make sure you have already installed the necessary driver updates whether its an Asus, Gigabyte , Asrock (who uses asrock these days) Biotech etc! PCI Express 1.0 should work with no problem. Remember there is no risk here, you have 15-30 days to return the item as well with no questions asked. So its worth the shot.
2 years, 9 months ago
by
Posted by: 
DVDPro
 from
Silverdale, WA
+1point
1out of 1found this answer helpful.
Question

This device can not start (code 10)

I have attempted to install this numerous times. The computer finds it and appears to install it until the end when it says it had problems installing and it might not work correctly. I have confirmed it has power supply. Has anyone else encounter this?
1 month, 3 weeks ago
by
Posted by: 
Kyle
 from
Kansas
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
You have to use the driver that is included in the Cd that is provided otherwise it does not install properly.
1 week, 1 day ago
by
Posted by: 
Liverpool21
 from
MN
0points
0out of 0found this answer helpful.
answer 2
The first thing that pops to mind is to download the drivers from our website, located at http://www.rocketfishproducts.com/cms/files/RF-P2USB3%20Driver.zip. Make sure the card is properly installed and run our drivers to see if that will find it. You will need to restart your computer after installing the drivers.
1 month, 1 week ago
by
Posted by: 
RocketfishCustomerSupport
0points
0out of 0found this answer helpful.
answer 3
Searching for this card revealed that Intel uses the exact same chips on some of their motherboards. I was able to download the driver for the Intel one and it worked great. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=19880 is the link to the download site.
1 month, 2 weeks ago
by
Posted by: 
mtec
 from
Kalispell, MT
0points
0out of 0found this answer helpful.
answer 4
Don't let the computer find it. Install from disk.
1 month, 2 weeks ago
by
Posted by: 
Bonkers72
0points
0out of 0found this answer helpful.
Question

Does This product run on windows 7

i Installed this Product on windows 7 and my 2tetra WD external drive Locks up when copying file from an internal drive ?
3 years, 4 months ago
by
Posted by: 
Anonymous
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I have the same problem. After writing about 400 mb, the drives disconnect., explorer locks up to the point of a forced restart. Upon reboot, the drive will work again until you write 400 mb and it disconnects. The card behaves the same with USB 2.0 drives. This board acts the same as a Startech card I had tried earlier. There are some reports online that these cards are completely incompatible with NVidia motherboards while working perfectly with intel chipsets.
3 years, 1 month ago
by
Posted by: 
Anonymous
0points
0out of 0found this answer helpful.
answer 2
From my experience it likely a unlikely mix for win7
3 years, 2 months ago
by
Posted by: 
truckerbuffalomike
 from
buffalo, ny
0points
0out of 0found this answer helpful.
answer 3
This product is compatible with Windows 7, XP, and Vista.
3 years, 4 months ago
by
Posted by: 
JohnRF
+1point
1out of 1found this answer helpful.
Question

video output

can I use the rocketfish usb 3.0 output with an HDMI adapter to watch video on a TV? is there software to route the video, and audio, out this port? with Win7 x64.
9 months ago
by
Posted by: 
Anonymous
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Yes, it works great for me with a Cable Matters SuperSpeed USB 3.0/2.0 to HDMI Adapter for Windows & Mac up to 2048x1152 / 1920x1200 in White that I bought at Amazon. The software that comes with it makes a TV a 3rd monitor in my Windows 7 x64. You have to set the Windows Playback to this device and the sound goes to the TV too. I watch Netflix, Youtube and so on this way. Very convenient to search for programs on the computer.
5 months, 2 weeks ago
by
Posted by: 
jimapics
 from
seattle
0points
0out of 0found this answer helpful.
answer 2
I have never heard of USB 3.0 or any USB being used to output video, that is simply not what it's designed for. If you want to output your computer's video to a television then you should get a graphics card with an HDMI port.
5 months, 2 weeks ago
by
Posted by: 
Arkantos
 from
San Antonio, TX
0points
0out of 0found this answer helpful.
answer 3
It should work, yes, and the only software I can think of is DVI Express or Windows Media Pro.

Best Buy Mobile and Connectivity Specialist,

Kraig
9 months ago
by
Posted by: 
spex
0points
0out of 0found this answer helpful.
Question

Do I need to download windows8 drivers from your website?

Windows8 is not able to find drivers
5 months, 3 weeks ago
by
Posted by: 
Anonymous
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Yes you would need to get drivers from there website or from the included cds
1 week, 1 day ago
by
Posted by: 
Liverpool21
 from
MN
0points
0out of 0found this answer helpful.
answer 2
If you go to rocket fish.com you'll be able to find the drivers needed to install this device, using windows 8
1 week, 6 days ago
by
Posted by: 
LeeInAustin
 from
Austin Tx
0points
0out of 0found this answer helpful.
answer 3
I do apologize but no you would need to download it off of Microsoft.com.
5 months, 3 weeks ago
by
Posted by: 
spex
-1point
0out of 1found this answer helpful.
Question

Are their mac drivers available?

The guy at best buy assured me that it was mac compatible, doesn't look like it. Do you have drivers for this card that work on a mac?
3 years, 1 month ago
by
Posted by: 
Anonymous
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No
Windows only.
1 year, 11 months ago
by
Posted by: 
massachusettsuser45
 from
Massachusetts
0points
0out of 0found this answer helpful.
answer 2
No. This particular unit is only compatible with a PC.
3 years, 1 month ago
by
Posted by: 
JustinRF
0points
0out of 0found this answer helpful.
Question

Where can you download windows 7 drivers? Love support pages with no support.

 
Products related to my question
 
3 years, 1 month ago
by
Posted by: 
Anonymous
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Drivers for Win7 should be on your Windows 7 installation disk that came with your system.
If not there go to Windows website.
If you are looking for device drivers, go to manufacturers website.
Best Buy doesn't carry these things.
1 year, 11 months ago
by
Posted by: 
massachusettsuser45
 from
Massachusetts
0points
0out of 0found this answer helpful.
answer 2
1st. Your going to have to give more details if you want support. Your comment was too generic. Its almost impossible to answer with specific details.....waayyyyy too many variables to take into account.

2nd. What type of processor are you using? Intel , AMD etc.
3rd: Windows 7 32/64 bit? Motherboard model! some mother boards do not have driver updates for this new technology that WORK! some others do.

Example: I have a cheap Gigabyte Motherboard MA74GM-S2 that cost $53 dollars, supports the AMD Processor dual core 6400+, S-Series. I had to go back to Gigabyte and update the bios and motherboard software for the slot to work with this new card properly. Once done, which only took 20 minutes, everything worked fine.

So, if you provide us with more details, we should be able or other techs should be able to answer your question and give you the quickest resolution possible.

Cheers.
2 years, 9 months ago
by
Posted by: 
DVDPro
 from
Silverdale, WA
0points
0out of 0found this answer helpful.
Question

After installing USB 3.0 2-Port USB 3.0 PCI Express Interface Card computer does not turn off after shut down.

Installed Rocketfish 2-Port USB 3.0 PCI Express Interface Card -in proper order I installed the card, power, backplate,etc.,. Installed drivers & rebooted-it worked great with very fast copying of files to external WD USB 3.0 device & audio devices connected to it were also a little better. After done testing I clicked on start menu, clicked Shut down and computer appeared to shut down normally closing Windows and monitor display going off. However, very-very soon after, expecting to see the piower light go off, I noticed the drive/fan sounded like one or the other was running very fast & loud. I noticed that the light on computer on/off button had stayed lit. I waiting 5 minutes & it stayed the same. Pressing the on/off once quieted it down. pressing it again it started the hign run nosie again. Tried pressing and holding it for 5-seconds but it casued it to re-boot. Only way to shut it off after usual shut down command for now is to switch off the power strip(Monster PowerCenter PRO800) the computer is attached to. Computer: Windows 7.0 SP2, 8 gigs RAM & 6-core processor. Also have attached USB 3.0 WD external drive, Creative Sound Blaster THX card, USB 2.0m mouse/keyboard/various audio USB devices ( same results above whether they were active or not). Does the USB 3.0 install switch or toggle any system power off settings?
2 years, 11 months ago
by
Posted by: 
Mr. Fitz
on Rocketfish - 2-Port USB 3.0 PCI Express Interface Card
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try some basic troubleshooting. Does the problem go away if you disconnect the USB 3.0 hard drive before shutting down? Do you have the same problem no matter which port you use?

Try to contact the manufacturer for support. This should be a problem that they have seen before and can help you diagnose. There may even be a driver update.
1 year, 11 months ago
by
Posted by: 
MountainRider
 from
Greenville, SC
0points
0out of 0found this answer helpful.
answer 2
Go here and ask your question.
I believe its be discussed before.

http://community.rocketfishproducts.com/t5/Computer-Accessories/bd-p/computer
1 year, 11 months ago
by
Posted by: 
massachusettsuser45
 from
Massachusetts
0points
0out of 0found this answer helpful.
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