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Customer Questions & Answers for
Geek Squad - Tablet Shield Installation (In-Store)

Protect your new tablet, Apple® iPad® or e-Reader by having one of the Agents at your local Geek Squad Precinct install a screen shield for you.
Customer Questions & Answers:
19 Questions
 | 
58 Answers
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Questions & Answers for Geek Squad - Tablet Shield Installation (In-Store)

Question

Do you install screen protectors on Galaxy Tab S 10.5 inch tablets?

I just received a Galaxy Tab S 10.5 inch tablet as a gift and would like to have a screen protector installed and I would also like to buy a chip to add additional memory. Do I need an appointment to come in and have you install the screen protector? Will I have to leave it with you overnight? Thank you.
8 months ago
by
Posted by: 
Mercury
 from
Clackamas, Oregon
on Geek Squad - Tablet Shield Installation (In-Store)
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3 answers
Answers
answer 1
as long as they have products in stock thtey should be able to do it while you wait, if they don't mess up the install it should take about 5-10 minutes, extra memory you can actually do yourself pretty simply
1 month, 1 week ago
by
Posted by: 
ryna
 from
new york
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answer 2
I stood in line and they installed the screen protector right in front of me. I didn't have to leave it overnight.
5 months, 2 weeks ago
by
Posted by: 
JasonH2k
 from
palmyra
0points
0out of 0found this answer helpful.
answer 3
No, just go into your BB store, they'll install your shield right then, no leaving it overnight either.
7 months ago
by
Posted by: 
sueu
 from
depew, ny
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Question

can you install a glass replacement kit i bought on e-bay?

Can you install a glass replacement kit for my Ipad4 I bought on E-bay
8 months ago
by
Posted by: 
Anonymous
on Geek Squad - Tablet Shield Installation (In-Store)
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1 answer
Answers
answer 1
I would suggest going to a local cell phone place that replaces glass on those, if they do not do it
1 month, 1 week ago
by
Posted by: 
ryna
 from
new york
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Question

zagg screen protector bought on bestbuy.com

I bought the zagg hd screen protector to replace my old one at best buy online. Will best buy install this at no charge since I bought the screen protector at your store? I know that used to be your policy.
6 months ago
by
Posted by: 
Anonymous
on Geek Squad - Tablet Shield Installation (In-Store)
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4 answers
Answers
answer 1
They do not install for free, there is a fee. They will only install a free replacement if they have already installed the first one and it was replaced by zagg
1 month, 1 week ago
by
Posted by: 
ryna
 from
new york
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answer 2
No, they charge to install, but they do guaranty that it will be install perfectly or they will replace it.
2 months, 3 weeks ago
by
Posted by: 
IansLeafs
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answer 3
They were not happy about putting it on but they did. They said they would do it this one time but not to do it again.
6 months ago
by
Posted by: 
isibobby
 from
Bend Oregon
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0out of 0found this answer helpful.
answer 4
No. They charge for installation of the screen protector. It is worth it.
6 months ago
by
Posted by: 
TheGrainman
 from
Brooklyn, N.Y.
0points
0out of 0found this answer helpful.
Question

Do you guys install 2-in-1 laptop screen protector?

I currently have a lenovo yoga 2 pro. I tried to install it on my own but failed to do so.
If I provided you with the screen protector and my laptop will you install the screen protector?
4 months, 1 week ago
by
Posted by: 
Anonymous
on Geek Squad - Tablet Shield Installation (In-Store)
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2 answers
Answers
answer 1
I believe they will if it is a new screen protector that they carry and has not been opened. If they do not carry it and they mess it up they can not re try that's why they wont do that.
1 month, 1 week ago
by
Posted by: 
ryna
 from
new york
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answer 2
Yes, it covers the screen protector service.
4 months, 1 week ago
by
Posted by: 
CommunityAnswer
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0out of 0found this answer helpful.
Question

BEWARE! They don't install all screen protectors...any advice?

I recently bought a Microsoft Pro 3 from Best Buy and a PerfectFit Privacy Glass Screen Protector from a different vendor (it's only available on bestbuy.com...not in stores). Since they don't carry this particular screen protector in store, Geek Squad will not install because if they mess up, there's no way for them to replace it immediately. I asked the rep to speak with a manager and/or see if another store will do it. Rep said they won't...it seems like I HAVE to get an in-store protector (Zagg) in order for them to install...and Zagg doesn't have the privacy glass protector for the SP3. I definitely don't want to install the protector myself. Anybody else experience this? Are there any workarounds? Thanks!
3 months, 2 weeks ago
by
Posted by: 
Anonymous
 from
Los Angeles, CA
on Geek Squad - Tablet Shield Installation (In-Store)
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1 answer
Answers
answer 1
I only ask them to install items I buy at best buy. They have no way of replacing an item it if is damaged during installation. They are simply looking out for their liability, as well they should. I wouldn't buy a Big Mac, then take it to Burger King and ask them to add cheese.
2 months, 2 weeks ago
by
Posted by: 
Sevirj89
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Question

If I didn't buy my screen protector at best buy, how much does it cost to install it?

I bought one screen protector and I got lint all over it and had to order another one. I don't want this problem to happen again, how much does it cost for geek squad to install it for me?
7 months ago
by
Posted by: 
Anonymous
on Geek Squad - Tablet Shield Installation (In-Store)
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2 answers
Answers
answer 1
Depends on the product
6 months ago
by
Posted by: 
sx1238
 from
Nashua
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answer 2
I think they charged me 14 or 15 dollars. Well worth it, if they mess it up they will get another new one off the rack and install it.
6 months ago
by
Posted by: 
Bendarby
 from
Reading, pa
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Question

If i didn't buy my tablet at best buy can i still have a screen protector installed?

I have a samsung galaxy note pro 12.2 and would like a screen protector installed but i did not buy the tablet from best buy. can the geek squad still install a screen protector for a fee?
9 months ago
by
Posted by: 
Nick
 from
Wisconsin
on Geek Squad - Tablet Shield Installation (In-Store)
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2 answers
Answers
answer 1
Of course they will
9 months ago
by
Posted by: 
Scribner99
 from
Woodbridge, VA
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answer 2
Yes they can
9 months ago
by
Posted by: 
tls16209
 from
chattanooga,tn
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Question

I tried to install it myself and it did not work. Can you reinstall the same one?

1 year, 4 months ago
by
Posted by: 
Anonymous
on Geek Squad - Tablet Shield Installation (In-Store)
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3 answers
Answers
answer 1
Zagg says once it's installed, the same one can't be removed and installed again. When I returned to Best Buy to have them do it 3 times (and they still didn't get it right), the Zagg they took off was a crumpled mess. Like trying to remove packing tape from a box and trying to use it over again. They will (try!) and do it over again with a free new screen protector if you paid them to install it and got it wrong, but if you opted to do it yourself and messed it up, you're out of luck.
1 year ago
by
Posted by: 
TVindustryPro
 from
North Hollywood, CA
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answer 2
I would have the geek squad people install the screen. To many steps to follow and you need to use water from a spray bottle.
1 year, 4 months ago
by
Posted by: 
virg67monster
 from
lincoln, ca
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answer 3
I installed one myself and the first time I put it on it wasn't quite right. I took it off and sprayed it down good and installed it again and it worked fine.
1 year, 4 months ago
by
Posted by: 
mduzy69
 from
Kansas City. MO.
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Question

Is there any way to have the protector put on by the Geek squad and still have it shipped?

1 year, 3 months ago
by
Posted by: 
Anonymous
on Geek Squad - Tablet Shield Installation (In-Store)
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2 answers
Answers
answer 1
From what I know, you have to go into the store and purchase the protector. They only put it on in the store.
1 year, 1 month ago
by
Posted by: 
TheGrainman
 from
Brooklyn, N.Y.
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answer 2
Geek Squad would be able to put the protector on in the store for a fee. Just take your items their and ask.
1 year, 2 months ago
by
Posted by: 
SDD1972
 from
Stevens Point, WI
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Question

can I have screen protector replaced?

I bought and paid for best buy to put a zagg protector on my phone and tablet. The shield is guaranteed not to come off or scratch according to the techs. The screen on my phone is peeling off and has a hole and the one on tablet is peeling off too. I don't have receipts for either but I used my rewards card for purchase. Can I still have them replace for free?
1 year, 2 months ago
by
Posted by: 
lttlelola
on Geek Squad - Tablet Shield Installation (In-Store)
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2 answers
Answers
answer 1
any store can look up your purchases with your rewards card. Mine was peeling off also and they confirmed when I purchased the Zagg protector cover, so they replaced it with a new one for free. I also have Geek Squad protection that I purchase for $99 per year. It has saved me a lot in this past year.
1 year, 1 month ago
by
Posted by: 
sandyb14
 from
Sebring, FL
+1point
1out of 1found this answer helpful.
answer 2
They should be able to look up your purchase with your phone number if you have best buy rewards. Shouldn't be a problem.
1 year, 2 months ago
by
Posted by: 
SDD1972
 from
Stevens Point, WI
0points
0out of 0found this answer helpful.
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