Looking for Answers about Samsung - 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel?

The RFG297HDRS and RFG298HDRS are almost identical. The RFG297HDRS has a single icemaker in the refrigerator compartment that dispenses ice through the door; the RFG298HDRS has a second icemaker in the freezer, as well. Both models feature Samsung's signature Twin Cooling Plus system, LED lighting, Cool Select Pantry Drawers and the new taller ice and water dispenser.

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Ms. Samsung

The RFG297HD is not available in Samsung's Stainless Platinum finish at this time. If this fingerprint-resistant, magnetic finish is important to you, you may want to consider the RF4287HAPN. This upgraded four-door model has most of the same features as the RFG297HD, including Samsung's Twin Cooling Plus system and LED lighting, but also features the independently controlled Flex Zone Drawer that puts your most frequently used items within easy reach for the whole family.

Thank you for your interest!
Ms. Samsung

Thank you for the question. The RFG297HDRS measures 35-3/4" wide, 68-1/2" tall without the hinges (69-3/4" high with the hinges) and 29-1/4" deep without the doors. In addition, Samsung recommends leaving at least 2" above and behind as well as 3/8" on each side to allow sufficient room for air flow and to be able to move the refrigerator in and out of the space.

- Ms. Samsung

Thanks for the question. Compared to the RFG298AA, the newer RFG298HDRS features an upgraded display and taller dispenser, an improved slim design water filter that fits snuggly between the crisper drawers, improved energy efficiency and more door storage for better organization. Like the RFG298AA, the upgraded model also has Samsung's signature Twin Cooling Plus system to help keep food fresh longer, as well as LED lighting.

Thank you for your interest,
Ms. Samsung

The RFG298HDRS is designed to restart automatically after a power outage. However, power surges can sometimes damage the refrigerator's controls or result in the "cooling off" mode to be activated. If you live in an area that is prone to power outages and surges, I would suggest contacting your local power company or electrician for advice on protecting your appliances or other electronics from the effects of power surges.

Thank you for the question,
Ms. Samsung

Yes, the light inside the refrigerator should come on when either the left or right side door is opened. If it does not, please check the wiring under the hinge covers to make sure they're fully connected. If this doesn't resolve the issue, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung

Thank you for the question. I'm sorry to hear the model you received was not as you expected. While some types of stainless steel are magnetic, the stainless steel alloys commonly used in refrigerators usually are not. Samsung's Stainless Platinum finish looks like stainless steel but is magnetic and fingerprint-resistant. I would suggest contacting your Best Buy representative regarding the availability of the Stainless Platinum finish in models that would best suit your needs.

- Ms. Samsung

Yes, the RFG298HDRS can dispense both cubed and crushed ice.

Thanks for your interest!
Ms. Samsung

Thanks for your interest. The RFG293HARS French Door fits your description. It has the same 28.5 cubic foot capacity, outside dimensions and features as the RFG297HARS, with the exception of the ice and water. It has an icemaker in the freezer compartment and no ice and water in the fridge and no dispenser on the door.

- Ms. Samsung

Thanks for your questions. The RFG297HDRS has not been "replaced" with a newer version with the same features, though there are new models that have been released since that one was first introduced. The most recent introductions include several 4-Door French Door models: the 32 cubic foot RF32FMQDBSR with the Convertible Zone that can be changed from freezer to fridge settings as needed (Best Buy SKU #8877326); the 31 cubic foot RF31FMEDBSR (#8392052) and RF31FMESBSR with the Sparkling Water dispenser (#8391105); and the 24 cubic foot RF24FSEDBSR counter depth 4-door model (#8391062).

Based on your interest in the 3-Door design with upgraded lighting and ice maker, you may want to consider the RF323TEDBSR (#4980451; see link below) which offers 32 cubic feet of storage, HE LED lighting and the Ice Master ice maker which is smaller than previous designs but can produce up to 10 lbs of ice daily. This model even has a second ice maker in the freezer compartment which can increase the daily ice making to nearly 12 lbs per day.

In answer to your second question, the RFG297HDRS has more capacity than the same-size RF263BEAESR thanks to its thin-wall construction and state-of-the-art insulation which Samsung first introduced several years ago. This insulation is used in a number of the more recent models, as well, including those mentioned above, though you should check the dimensions on any of these you're considering since some height and depth dimensions have increased slightly.

We appreciate your interest in Samsung! Feel free to submit additional questions if you'd like more information, or visit your local Best Buy store to consult with a sales associate for information and availability.

- Ms. Samsung