Looking for Answers about Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel?

Customer Questions & Answers for
Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel

Store your fresh and frozen foods with this Samsung RFG297HDRS refrigerator that features a Twin Cooling Plus system that keeps air circulating around your food to maintain freshness. The bottom-mount freezer provides easy access to frozen foods. Product specs and dimensions (PDF)
Customer Questions & Answers:
57 Questions
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69 Answers
Overall Rating:
4.479 out of 5
4.5
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(238 Reviews)238

Questions & Answers for Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel

Question

Magnetic Doors?

I have seen from other questions that the Stainless Steel (RS) model isn't magnetic. Is the Black (BP) model magnetic?
6 months ago
by
Posted by: 
Steve
 from
Richmond, VA
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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answer 1
I have the stainless steel and we hang stuff on ours using magnets
6 months ago
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Posted by: 
DARREN1
 from
BOONVILLE, IN
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Question

DIMENSIONS

What are the H - W & D of the Samsung RFG297HDRS?
8 months ago
by
Posted by: 
Anonymous
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
35" Depth, 35" Wide & 69" High
7 months ago
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Posted by: 
ATON
 from
Florida
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answer 2
Samsung's RFG297HDRS measures 35-3/4" wide by 68-1/2" high without the hinges (69-3/4" with them) by 33-1/8" deep with the doors but without handles. The depth with the handles is 35-5/8" and the case depth is 29-1/4".

Thanks for your interest in Samsung Refrigerators,
Ms. Samsung
8 months ago
by
Posted by: 
Anonymous
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Question

how do i fix dings in the door

We've had the frig for about 1 month and have several dings on the left side fridge door
9 months ago
by
Posted by: 
joe
 from
SC
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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answer 1
I’m sorry to hear your RFG297HDRS has dings in the door. Unfortunately, there's no way to remove dents or scratches once they occur, other than replacing the door.

- Ms. Samsung
9 months ago
by
Posted by: 
Anonymous
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Question

How hard is it to remove the doors?

I have two entrance doors that are <32 inches. I asked at the store if the doors could be removed to bring it into the house and they said no! If the doors have water lines and wires in them, does it void any warranty if I remove them to getit Ito the house? Or does a technician have to do it?
9 months ago
by
Posted by: 
Kevin
 from
Florida
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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answer 1
The doors can be removed. The instructions are included. It requires a socket or wrench to removed the freezer portion. It took about 20 minutes to do. You do have to disconnect the water line. It is very simple. Hopes this helps.
9 months ago
by
Posted by: 
ToneN
 from
Tulsa, OK
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answer 2
It's fine to remove the doors of the RFG297HDRS to fit through your doorway. Detailed instructions can be found in the user manual, which can be downloaded in advance from Samsung's website. For information about having the delivery team do this for you, please call 888-BEST BUY. It's also fine to do it yourself, though it's advisable to have at least one helper so one person can support the door while the other focuses on the electrical and water connections.

Thanks for your interest!
Ms. Samsung
9 months ago
by
Posted by: 
Anonymous
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Question

Will Slide N Go shelves from one model fit into another?

Recently bought (but have not received) an RFG296HDRS but am disappointed that apparently there are no retractable "quick space" shelves (or are there). Will the retractable "quick space" shelf from Samsung RFG297HDRS fit in RFG296HDRS?
Was unable to view the model live in store and varying stores online are giving different answers. So if the RFG296 doesn't have those shelves and if I am able to use from RFG297 model, what is the part number I would order?
 
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10 months ago
by
Posted by: 
Brenda
 from
Wisconsin
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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answer 1
Thanks for your questions. To clarify the different features you may be interested in, the Slide-n-Go shelves are unique to the RFG29PHDRS (SKU #2303141) and would not fit into the RFG296HDRS or RFG297HDRS since they do not have the track or shelf configuration needed to accommodate these removable shelves with the adjustable "corals".

That said, the difference in the shelf configuration is one of the key differences between the RFG296HDRS and RFG297HDRS models. The RFG297HDRS has the sliding and retractable shelves, as well as the independently-controlled Cool Select Pantry drawer. The RFG296HDRS has an extra ice maker in the freezer compartment, but it does not have the sliding or retractable shelves or the pantry drawer. The sliding and retractable shelves from the RFG297HDRS would, however, fit in the RFG296HDRS. For information and availability of these parts, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help.

Please note that both models do have the flip-up shelf that's attached to the icemaker inside the fridge; this shelf can be raised to provide for taller items placed on the shelf beneath it.

- Ms. Samsung
10 months ago
by
Posted by: 
Anonymous
+1point
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Question

Can I increase the ice production of the rfg297 hdrs?

10 months ago
by
Posted by: 
Mover
 from
Albuquerque
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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answer 1
The RFG297HDRS is designed to produce up to 6.6 pounds of ice per day under ideal conditions, and the storage bin can hold up to 4.6 lbs. Production may vary depending on freezer compartment temperature, room temperature, number of door openings and other factors, so if yours is making less than this, I would suggest checking the following:
- The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the freezer temperature is set higher than this, it could slow ice production. If the refrigerator is too cold, the water lines could freeze.
- Is something pressing against the lever that detects when the ice bin is full? The icemaker will not produce ice if it detects a full bin.
- Have you tried pressing the Test button on the side of the icemaker to reset it?
- Have you replaced your water filter recently? A clogged or partially clogged filter can slow water flow and effect ice production. After replacing the filter, be sure to dispense up to 6 gallons of water to bleed air from the lines.
- Is your home's water pressure sufficient? In order for the ice maker to operate properly, water pressure of 20~125 psi is required. Under normal conditions, a 6 oz glass can be filled in about 10 seconds. If the Refrigerator is installed in an area with low water pressure (below 20psi), you may be able to install a booster pump to compensate for the low pressure.
- The Power Freeze feature can help increase ice production by running the compressor for an extended period of time.

I hope these suggestions help to increase your ice production.
- Ms. Samsung
10 months ago
by
Posted by: 
Anonymous
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Question

What's the newest model to replace the RFG297HDRS?

I like RFG297HDRS and seems it's highly rated on Consumer Report. While I also like the newer technology of HE LED and smaller ice maker. I browse Samsung site and have a hard time tryign to find out what's the latest (2013 or at least 2012) models that is supposed to replace or has same functions to RFG297HDRS . can you provide any insight? Thanks!

Also I'm also having a hard time understanding (during my research) why RF263BEAESR, that have the same external dimension, would have have 3 cubic size less than RFG297HDRS... this is related to my quest to find the latest models...
1 year, 1 month ago
by
Posted by: 
samsung fans
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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answer 1
Thanks for your questions. The RFG297HDRS has not been "replaced" with a newer version with the same features, though there are new models that have been released since that one was first introduced. The most recent introductions include several 4-Door French Door models: the 32 cubic foot RF32FMQDBSR with the Convertible Zone that can be changed from freezer to fridge settings as needed (Best Buy SKU #8877326); the 31 cubic foot RF31FMEDBSR (#8392052) and RF31FMESBSR with the Sparkling Water dispenser (#8391105); and the 24 cubic foot RF24FSEDBSR counter depth 4-door model (#8391062).

Based on your interest in the 3-Door design with upgraded lighting and ice maker, you may want to consider the RF323TEDBSR (#4980451; see link below) which offers 32 cubic feet of storage, HE LED lighting and the Ice Master ice maker which is smaller than previous designs but can produce up to 10 lbs of ice daily. This model even has a second ice maker in the freezer compartment which can increase the daily ice making to nearly 12 lbs per day.

In answer to your second question, the RFG297HDRS has more capacity than the same-size RF263BEAESR thanks to its thin-wall construction and state-of-the-art insulation which Samsung first introduced several years ago. This insulation is used in a number of the more recent models, as well, including those mentioned above, though you should check the dimensions on any of these you're considering since some height and depth dimensions have increased slightly.

We appreciate your interest in Samsung! Feel free to submit additional questions if you'd like more information, or visit your local Best Buy store to consult with a sales associate for information and availability.

- Ms. Samsung
1 year, 1 month ago
by
Posted by: 
Anonymous
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Question

Does samsung make this Fridge without the external ice/cold water ?

Does Samsung make this Fridge without the external ice/cold water ? We really don't need it and are trying to reduce the price.
The icemaker in the bottom drawer is fine with us.
1 year, 4 months ago
by
Posted by: 
Anonymous
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
Yes, we have the Samsung without that feature at another property. The icemaker is in the bottom freezer. The meat drawer slides from one side to the other for space needed. The door shelves are good sized too.
1 year, 3 months ago
by
Posted by: 
saavyconsumer
 from
St. Louis, MO
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answer 2
Thanks for your interest. The RFG293HARS French Door fits your description. It has the same 28.5 cubic foot capacity, outside dimensions and features as the RFG297HARS, with the exception of the ice and water. It has an icemaker in the freezer compartment and no ice and water in the fridge and no dispenser on the door.

- Ms. Samsung
 
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Samsung - 28.5 Cu. Ft. French Door Refrigerator - Stainless-Steel
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1 year, 4 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

How do I remove the glass shelf above veggie drawers?

I have removed the drawers but cannot get the glass shelf to come out for cleaning. Model is RFG296HD.
1 year, 5 months ago
by
Posted by: 
Anonymous
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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1 answer
Answers
answer 1
Thanks for the question. The glass shelves are held in place with tabs located at the back right and left corners where the glass inserts meet the plastic frame of the shelf. Carefully pop these plastic tabs up with a flat head screwdriver. Once the tabs are removed, you should be able to push the glass panels up from underneath to remove them.

To remove the entire shelf, including the glass inserts, press the release tabs on both sides of the shelf support that holds the shelf in place (see picture) and pull the shelf out toward you. The shelf fits snuggly into a track at the rear of the fridge as well, but it should slide out when you pull it toward you. Make sure when you're replacing the shelf that it fits back into these tracks.

- Ms. Samsung
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1 year, 5 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

Water tank freezing solid along with all the food in lower left side of French door refrigerator

What would make my water tank freeze every couple of weeks? Which means the water dispenser quits working. Also all of the food on the lower left of the fridge freezes. The repair man has changed out several things and is at a loss as to how to fix it.
1 year, 6 months ago
by
Posted by: 
Anonymous
on Samsung - Clearance 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RFG297HDRS. Please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who can help determine the next steps in resolving this issue.

Thank you,
Ms. Samsung
1 year, 6 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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