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Customer Questions & Answers for
Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White

This high-efficiency washer features a 4.7 cu. ft. stainless-steel wash basket so you can clean large loads. The automatic temperature control and 11 wash cycles offer customized care for durable and delicate fabrics.Have questions about this product?Ask Mr. Samsung, fellow shoppers and Best Buy staff. Share your answers.
Customer Questions & Answers:
33 Questions
 | 
63 Answers
Overall Rating:
4.186 out of 5
4.2
out of
5
(86 Reviews)86

Questions & Answers for Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White

Question

How long is the wash cycle?

4 years, 3 months ago
by
Posted by: 
Tessy
 from
Alton
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
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2 answers
Answers
answer 1
It depends on which cycle. On average about 48 min, however, some settings which actually heat the water to almost boiling to sterilize linens take up to 2 hours.
4 years, 3 months ago
by
Posted by: 
Anonymous
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answer 2
The wash cycles in the WA5451 range from approximately 34 minutes for a Quick Wash to 120 minutes for the Sanitize cycle. These estimates may vary somewhat depending on several factors such as supplied water pressure and temperature, options selected, load size and type of detergent used.

Thank you for your interest,
Ms. Samsung
4 years, 3 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

does this top loader wrinkles more than front loader?

I wash a lot of tshirts and delicaates, and i hate when the washer stops, the clothes are clinging to the drum and come out all tangled and wrinkled. does this top loader do that?
3 years, 11 months ago
by
Posted by: 
washwoman
 from
tampa,fl
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
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2 answers
Answers
answer 1
It does do that but the dryer takes the wrinkles out. Try reducing the spin speed.
3 years, 11 months ago
by
Posted by: 
sally1099
 from
eatonton ga
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answer 2
The WA5451 has a maximum spin speed of 1100 RPM, which is comparable to other Samsung front load washers. However, like the front loaders, it also has the ability to set the Spin cycle on Low or No Spin. It is the high spin speed settings of high efficiency top and front load washers that enables them to extract so much more water than conventional models so they spend less time in the dryer, thereby helping to save energy. The force of these high spin speeds are what causes the clothes to "cling" to the drum. If you wish to avoid this, you can simply adjust the spin setting.

- Ms. Samsung
3 years, 11 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Are the water line hoses stainless-steel or rubber?

4 years, 1 month ago
by
Posted by: 
Anonymous
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
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2 answers
Answers
answer 1
The water hoses are plastic
4 years ago
by
Posted by: 
Anonymous
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answer 2
The hoses that come with the WA5451ANW are rubber.

- Ms. Samsung
4 years, 1 month ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I also want an old-fashioned top loader washer that uses a full tub of water.

I have tried the initial front-loader model. I've tried the HE options. Nobody is persuading me these washers, top or front loading are getting my clothes as clean as the old standard full-tub washer. Does anyone still make these? Do manufacturers recognize that there are a lot of us out there that don't want HE washers? I asked....7 of 9 of my friends would choose a traditional washer over those available today.
4 years ago
by
Posted by: 
Gina
 from
Arlington, TX
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
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2 answers
Answers
answer 1
Nothing these days is made as good as they used to do. Its all a matter of finding the best available now. They do still make them but the capasity is small.
3 years, 11 months ago
by
Posted by: 
sally1099
 from
eatonton ga
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0out of 0found this answer helpful.
answer 2
Thanks for the question. Samsung makes only high efficiency (HE) top load and front load washers, which help to save water and energy while getting clothes clean. For information on conventional models, please call 888-BEST BUY or visit your local Best Buy store.

- Ms. Samsung
4 years ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Is there a cleaning cycle for the washing machine? Does build up collect?

3 years, 7 months ago
by
Posted by: 
Anonymous
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
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2 answers
Answers
answer 1
It tells you when it is time to clean the washer and has a setting for that. After so many loads it will indicate it is time to clean it. Haven't experienced any build up so far. Have had it a couple of months.
3 years, 6 months ago
by
Posted by: 
hdlutzfan
 from
Florida
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answer 2
The WA5451ANW features Samsung's signature PureCycle program which helps to remove any build-up or residue when used regularly. The washer alerts you when it's time to run PureCycle, which is recommended after every 40 wash cycles and does not require any detergents or additives.

- Ms. Samsung
3 years, 7 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new Samsung WA5471 lid

It comes slamming down on my hand and will not stay open long enough to even load laundry without crashing down. It is broken? We understood it was to close slowly.
3 years, 11 months ago
by
Posted by: 
Laundry plus
 from
Virginia Beach
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
0points
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2 answers
Answers
answer 1
Is your machine level? Push the lid all the way back (open). I have not had this problem.
3 years, 10 months ago
by
Posted by: 
kingszowner
 from
MN
0points
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answer 2
The lid on the WA5471 should close gently. If yours is not, please call 888-BEST BUY or 800-SAMSUNG for assistance to determine whether service will be necessary.

Thank you,
Ms. Samsung
3 years, 11 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How good is the 5451 at washing away pet fur?

I have 3 cats and a 55 lb dog. The dog and one cat are longhaired. There is a lot of fur that gets on clothes, sheets, quilts, everywhere. I liked the filters on older washing machines that pumped the wash water through a plastic "brush" that could be pulled out and emptied. My current washing machine is terrible at getting the fur out. How does this model perform with fur?
3 years, 10 months ago
by
Posted by: 
irpgal
 from
Utah
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
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2 answers
Answers
answer 1
I have a dog and cats (long hair). I can now wash a very fury dog bed and it comes out clean and fur free. That has been my exsperience so far... Hope this helps.
3 years, 10 months ago
by
Posted by: 
Anonymous
+2points
2out of 2found this answer helpful.
answer 2
Thanks for your interest. The WA5451 has not been tested for effectiveness on removing pet hair specifically, and it does not have a debris filter.

- Ms. Samsung
3 years, 10 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

What water temperature is used for the Pure Cycle feature?

I noticed an "extra hot" water temperature and wondered if that's used in the Pure Cycle.
3 years, 8 months ago
by
Posted by: 
Anonymous
 from
Shelby Twp., MI
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It uses hot water not the "extra hot" in the Pure Cycle.
3 years, 8 months ago
by
Posted by: 
Mrwasher
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answer 2
Yes, the Pure Cycle feature in the WA5451 uses the internal heater to boost the water temperature to above 150°F to clean and sanitize the drum.

- Ms. Samsung
3 years, 8 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

No water filled up in normal wash cycle?

Hi, I got my washer and tried normal cycle for the first time...but it seems like 1~2 minutes into the cycle, the water just keep pouring out and the drum keep spinning in slow speed, the center clothe didn't get wet at all the whole time and no water fill up either....can you tell me what is the washer trying to do? I had to cancel the cycle right away because I feel like the water is going wasted....how is the normal cycle operate and what does it actually do, I cannot find this answer anywhere on the internet
3 years, 7 months ago
by
Posted by: 
pikacindy
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
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2 answers
Answers
answer 1
I think the machine is trying to calculate how much water it needs, so dumps water in then spins it around to see if there's enough based on your load size. I would let it do it's job and when it starts the wash cycle, take a look through the glass top and see if there seems to be way too much water in the tub. Mine does the same thing but seems to be measuring the necessary amount of water, not wasting water.
3 years, 5 months ago
by
Posted by: 
Melissa43
 from
Carol Stream, IL
+1point
1out of 1found this answer helpful.
answer 2
Thank you for the question. The WA5451, like other high efficiency (HE) top load washers, is not designed to submerge clothes in a full tub of water like conventional top loaders do, but rather to circulate the clothes through the water and the water back over the clothes. The stainless steel pulsator creates a "blossoming" action as it tumbles the clothes throughout the wash cycle, and the recirculating pump takes the water from the bottom of the drum and circulates it back over the top of the clothes. This process enables the HE washers to use far less water in most cycles compared to their non-HE counterparts, though the cycle selected and the built-in weight sensors actually determine how much water is needed.

If you canceled the cycle after only a couple of minutes, it's likely that this process was interrupted. I would suggest running another cycle, and allowing it to run its course. To help ensure your washer is using the right amount of water, check the inlet hose screens on the back of the washer for blockage, and make sure the hoses are not bent or kinked, the water valves are turned on all the way, and your home's water pressure is at the recommended 20-116 psi.

- Ms. Samsung
3 years, 7 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do I need to buy this too?

I purchased this washer. Is every required part included or will I need to purchase the stainless steel washing machine fill hose? It shows as a required accessory online but I was not told I needed one from the sales rep.
Thanks
3 years, 7 months ago
by
Posted by: 
Anonymous
on Samsung - 4.7 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White
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0out of 0found this question helpful.
2 answers
Answers
answer 1
We purchased the stainless steel hose because we were told they don't include hoses anymore. It did come with the regular hose when we got it home but we kept that as a backup and used the stainless one.
3 years, 6 months ago
by
Posted by: 
hdlutzfan
 from
Florida
0points
0out of 0found this answer helpful.
answer 2
The WA5451ANW comes with the hot and cold water supply hoses, as well as the drain hose which is factory-installed.

Thanks for choosing Samsung!
- Ms. Samsung
3 years, 7 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
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