Looking for Answers about GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White?

Customer Questions & Answers for
GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White

GE 3.9 Cu. Ft. Top-Loading Washer: This GE top-loading washer automatically selects the appropriate water level and temperature for each cycle using PreciseFill technology and a PerfecTemp water temperature system. Just choose 1 of the 16 available cycles to accommodate your specific needs. You can launder everything from towels and sheets to delicates and jeans.
Customer Questions & Answers:
22 Questions
 | 
82 Answers
Overall Rating:
4.124 out of 5
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Questions & Answers for GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White

Question

Is the tub and drum stainless steel? It says so but one reviewer said it was plastic.

1 year, 4 months ago
by
Posted by: 
pt
 from
Az
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
+2points
2out of 2found this question helpful.
7 answers
Answers
answer 1
Stainless steel
2 months, 2 weeks ago
by
Posted by: 
Mom4tiara
 from
Missouri
0points
0out of 0found this answer helpful.
answer 2
The drum on mine is stainless steel and the agitator is white plastic.
9 months ago
by
Posted by: 
BBBob
 from
Wilmington, MA
0points
0out of 0found this answer helpful.
answer 3
Mine was stainless steel
11 months ago
by
Posted by: 
UnhappyMouse
 from
San Diego, CA
0points
0out of 0found this answer helpful.
answer 4
it is stainless steel.
11 months ago
by
Posted by: 
pghKCCO
 from
pittsburgh, pa
0points
0out of 0found this answer helpful.
answer 5
Stainless steel
1 year, 3 months ago
by
Posted by: 
Horn1chris
 from
Austin, TX
0points
0out of 0found this answer helpful.
answer 6
They ARE stainless steel.
1 year, 4 months ago
by
Posted by: 
mkfisher1
 from
Tennessee
+1point
1out of 1found this answer helpful.
answer 7
Hello PT - this is Nancy at GE and I am happy to help you.

Yes, this washer has a stainless steel wash basket.

I hope this helps! Thank you for contacting GE!
1 year, 4 months ago
by
Posted by: 
GE_Answers
+1point
1out of 1found this answer helpful.
Question

Does this washer require he laundry detergent?

I'm wondering if this washer requires high efficiency laundry detergent.
1 year, 6 months ago
by
Posted by: 
Pete
 from
South Portland ME
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
+1point
1out of 1found this question helpful.
6 answers
Answers
answer 1
No, Use regular detergent.
3 months ago
by
Posted by: 
singleVTMom
 from
Burlington, VT
0points
0out of 0found this answer helpful.
answer 2
No, it doesn't REQUIRE high efficiency detergent. But it is ok to use HE. That is almost the same for all the non-HE washers.
3 months, 3 weeks ago
by
Posted by: 
Lionel
 from
Hayward, CA
0points
0out of 0found this answer helpful.
answer 3
No, not a requirement, but can be used.
9 months ago
by
Posted by: 
BBBob
 from
Wilmington, MA
0points
0out of 0found this answer helpful.
answer 4
No. Regular detergent
1 year, 3 months ago
by
Posted by: 
Horn1chris
 from
Austin, TX
0points
0out of 0found this answer helpful.
answer 5
Yes.
1 year, 6 months ago
by
Posted by: 
CindyCRC
 from
Hampton, VA
+1point
1out of 1found this answer helpful.
answer 6
Hello Pete,
This is Joyce from GE. Tide HE has been optimized to work best in the low water levels of HE washers like the GE Profile™ Series Harmony. It is recommended but not required.

Liquid or powder HE or High Efficiency detergent deliver superior cleaning performance while saving water and energy. HE detergents are specially formulated for high efficiency washers (such as GE Profile™ Series Harmony) to provide excellent whitening, stain removal and clothes care.

A low-sudsing formula will allow you to use a full scoop of detergent to get your clothes clean without creating suds you don’t need.

Thanks so much for checking with us. Have a good day!
1 year, 6 months ago
by
Posted by: 
GE_Answers
-3points
1out of 5found this answer helpful.
Question

Fill takes to long

Any reason why the fill takes so long before it starts to wash, also it fills and then it starts flashing and I have to hit the start button again to start the wash.
1 year, 5 months ago
by
Posted by: 
Anonymous
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
+1point
1out of 1found this question helpful.
6 answers
Answers
answer 1
Make sure and check water filter on hose this is a common problem and have had to clean mine a couple of times.
2 months, 2 weeks ago
by
Posted by: 
Devilishdirector
0points
0out of 0found this answer helpful.
answer 2
Don't open the lid. When the washer fills, the basket spins slowly to wet the clothes, then lets the clothes soak before it starts to wash. Leave the washer alone. If you lift the lid, it needs to reset the cycle which delays the wash cycle.
3 months ago
by
Posted by: 
singleVTMom
 from
Burlington, VT
0points
0out of 0found this answer helpful.
answer 3
Something doesn't sound right with the washer controls
3 months, 1 week ago
by
Posted by: 
moderntoploadwasher
 from
ohio
0points
0out of 0found this answer helpful.
answer 4
Mine does not take long to fill, maybe a water pressure issue or a blockage in your fill hoses? Also, manual says the light will flash if the cycle is paused(press start to start, press start again to pause, light blinks, press start to resume).
9 months ago
by
Posted by: 
BBBob
 from
Wilmington, MA
0points
0out of 0found this answer helpful.
answer 5
Did you call a technician? My washer does not have any of these problems, sounds like something is wrong.
1 year, 5 months ago
by
Posted by: 
Janiewany
 from
Canton, Oh
+1point
1out of 1found this answer helpful.
answer 6
Hi-this is Sue from GE. I am happy to address the concerns with your washer.

Slow fill can result when the water pressure is too low. To check your water pressure, contact your water company. Try using the washer when no other water sources in the home are being used. If the washer is in the fill mode too long, it will stop. That is most likely why the light flashes and you have to hit the start button again to start the wash. Slow fill can also result from stopped up screens in the washer water valve. To check your screens:
Unplug the washer from the wall outlet.
Turn off the water at inlet faucets.
Pull the washer away from the wall to allow enough room to get behind.
Locate the hose connections on your washer, take a pair of slip-joint pliers and turn the metal hose connections counter clockwise to remove.
Allow the hoses to hang into a bucket to catch water. Inside the fitting on the washer are the screens.
Clean the screens.
Metal screens need to be gently pried out with a small pocket screwdriver.
Plastic screens can be pulled using a pair of long nosed pliers.
In some instances, you may have to replace the screens, re-attach the hoses, turn the water on and check for leaks.
Plug the washer into wall outlet. Slide the washer back into place.

The washer will not start to fill with lid open on Auto Load sensing settings. If the electronics need to be reset, unplug the washer, wait 2 minutes, plug back in and press START.

If the above suggestions do not correct the situations, service may be required. You can contact GE Consumer Service at 1-800-432-2737.

I hope this is helpful. Thanks for checking with us!
1 year, 5 months ago
by
Posted by: 
GE_Answers
+2points
2out of 2found this answer helpful.
Question

why is this washer loud during spin cycle?

1 year, 1 month ago
by
Posted by: 
Anonymous
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
IS IT LEVEL?UNEVEN LOAD?DID YOU PUT GREASEY,CRUMBS,ANYTHING THAT COULD OF FALLEN OUT OF CLOTHING ARTICLE THAT COULD OF GOTTEN INTO MOTOR?THESE THINGS WILL CLOG THE MOTOR UP.JEWLERY,OR BABY SOCKS,DOG HAIR WILL DO THE SAME
8 months ago
by
Posted by: 
TOMMY
 from
CEDAR RAPIDS,IOWA
-2points
0out of 2found this answer helpful.
answer 2
It is probably your counterweight inside the machine that has come loose. This is the problem I had. The drum spins and there is nothing to keep it in check, so it bangs against the housing and the concrete counterweight gets chewed up in the process. You can have the counterweight re-installed, but the bracket that holds it down is flimsy and will not last. Also the drive train gets beat to heck banging against the concrete counterweight and will ruin your drive train so that even if you put a new counterweight in, it will still be ruined and loud. Return the machine and get and different one if you still can, because this one is a lemon with a capital L.
8 months ago
by
Posted by: 
TexasMoon
 from
Houston, TX
0points
0out of 0found this answer helpful.
answer 3
Mine is much quieter than the last two Maytags I owned. Maybe you have it overloaded or an out of balance load.
9 months ago
by
Posted by: 
BBBob
 from
Wilmington, MA
0points
0out of 0found this answer helpful.
answer 4
No it is not load during washing cycle
11 months ago
by
Posted by: 
stacey
 from
San Antonio, Tx
0points
0out of 0found this answer helpful.
answer 5
YES. Very. Ours is in the basement, so it's not that bothersome, however if you plan on placing near a sleeping area or gathering area, you won't be happy with this item.
11 months ago
by
Posted by: 
pghKCCO
 from
pittsburgh, pa
0points
0out of 0found this answer helpful.
answer 6
Hello- This is Lisa from GE. I am happy to assist you. Make sure your shipping rod has not been left in. Also moving the washer without the rod in place or the washer not being leveled properly will cause noise issues. You may hear the following normal noises during the spin cycle:

Sucking/Slurping/Gurgling
These noises during the drain and early in the spin cycle are caused by the pump extracting water from the clothes.
The noise will diminish toward the end of the spin once the pump has removed all the water from the clothes.

Swishing/Swooshing/Roaring/Train
These noises are caused by the water and/or suds being trapped between the basket and the tub during the spin cycle.
These noises should go away as the pump eliminates all the remaining water and/or suds.
If your noise is excessive, feel free to contact GE Factory Service at 800.432.2737. I hope this helps. Thanks for checking!
1 year, 1 month ago
by
Posted by: 
GE_Answers
0points
0out of 0found this answer helpful.
Question

can you install washer

if I buy a washer and have it deliver. can you install it! and take away old one. tks
4 months, 3 weeks ago
by
Posted by: 
bob
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
Besy Buy does have a delivery ,install and haul off option not sure about cost if any.
2 months, 2 weeks ago
by
Posted by: 
Devilishdirector
0points
0out of 0found this answer helpful.
answer 2
Yes, you can buy online, have it delivered, have it installed, and when buying your washer, click on the option to have your old one picked up and taken away.
3 months ago
by
Posted by: 
singleVTMom
 from
Burlington, VT
0points
0out of 0found this answer helpful.
answer 3
No. Most places you buy it from should also install it.
3 months, 1 week ago
by
Posted by: 
moderntoploadwasher
 from
ohio
0points
0out of 0found this answer helpful.
answer 4
Yes, they can do the haul-away job for free as long as your new machine costs $399 or more.
3 months, 3 weeks ago
by
Posted by: 
Lionel
 from
Hayward, CA
0points
0out of 0found this answer helpful.
answer 5
Maybe - but only if they can make a delivery first. Mine was never delivered on promised delivery date.
3 months, 4 weeks ago
by
Posted by: 
Fremont
0points
0out of 0found this answer helpful.
answer 6
Should be included in the price, if not request that it but be warned they are very inflexible online.
3 months, 4 weeks ago
by
Posted by: 
thumb33
 from
Philadelphia
0points
0out of 0found this answer helpful.
Question

Wash Cycle Time

Is there any place that lists the total washing time for each of the cycles?
1 year, 7 months ago
by
Posted by: 
Anonymous
 from
Longwood, FL
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
Average is 30 min. to 1 hr. depending on load size and settings you prefer like extra rinse and so on.
2 months, 2 weeks ago
by
Posted by: 
Devilishdirector
0points
0out of 0found this answer helpful.
answer 2
I haven't found one
5 months, 1 week ago
by
Posted by: 
washeruser
0points
0out of 0found this answer helpful.
answer 3
My understanding is that the HE detergent is thinner and can penetrate the thread easier than the thicker version of detergent we are accustomed to using. One thing you may want to do if you have a preference for the older version of detergent is to thin the soap with water. But if your machine regulates the water level and is not an agitator make sure you don't use as much soap as you are accustomed to, for at least a couple of tries. This way you can check and see if your wash comes out clean by using the thinning process. Also be aware that if you have been using your washer's soap dispenser, DON'T use it! As from what I read the old detergent will potentially clog the pipe it runs through. Unless you can thin out the detergent and have it receive and dispense the necessary amount of liquid it increases to, which I doubt, fill the tub with water and then put the soap into the water filled tub. Or, pour the soap into the tub while the machine is filling with the water. Many of the newer machines lock up at the beginning of the fill cycle and won't let you open the door unless you PAUSE the machine. My machine, for example, will not allow the tub to fill with water unless the door is locked closed. Hope this has helped.
11 months ago
by
Posted by: 
UnhappyMouse
 from
San Diego, CA
0points
0out of 0found this answer helpful.
answer 4
About 40 for quick wash, and 50 for the other cycles. Longer if you rinse twice, and auto soak...like 55min
1 year, 3 months ago
by
Posted by: 
Horn1chris
 from
Austin, TX
+1point
1out of 1found this answer helpful.
answer 5
average time is 30-45 mins depending on the size of the load.
1 year, 6 months ago
by
Posted by: 
thelaundrypro
 from
ocala, florida
0points
0out of 0found this answer helpful.
answer 6
Hi-this is Sue from GE. I am happy to assist you.

I have provided the approximate wash cycle times below. The actual times could be several minutes more or less. These times do not include any additional options or
fill times.

Whites Heavy: 50
Permanent Press Regular:46
Colors Regular:47
Speed Wash:33
Delicates:40
Handwash:43
Jeans:52
Towels/Sheets: 58
Quick Rinse:18
Drain&Spin:6

Thanks for checking with us.
1 year, 7 months ago
by
Posted by: 
GE_Answers
+9points
9out of 9found this answer helpful.
Question

How loud is this washing machine?

How loud is this washing machine? Is there a decibel specification? Thank you.
1 year, 2 months ago
by
Posted by: 
qguy
 from
California
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
Not loud don't know the db
5 months, 1 week ago
by
Posted by: 
washeruser
0points
0out of 0found this answer helpful.
answer 2
This washer is far quieter than I have experienced with traditional "old old school" top load washers. I hear the odd whir here and there and a little on the spin cycle, but nothing distracting or loud the way older top load washers are.
5 months, 2 weeks ago
by
Posted by: 
PhilHopkins
 from
Chattanooga, TN
+1point
1out of 1found this answer helpful.
answer 3
Don't know decibel level but we think it is very quiet.
6 months ago
by
Posted by: 
Consumer
+1point
1out of 1found this answer helpful.
answer 4
It is much quieter than the last two Maytag machines I owned. Couldn't find anything about decibels in the doc provided.
9 months ago
by
Posted by: 
BBBob
 from
Wilmington, MA
+1point
1out of 1found this answer helpful.
answer 5
mine is very quiet.
1 year ago
by
Posted by: 
brynnann
 from
lincoln mt
+1point
1out of 1found this answer helpful.
answer 6
Hello Qguy - this is Nancy at GE and I am happy to help you.

GE does not have a decibel rating on our washing machines. This washer uses the HydroWave wash, which is a very quiet agitator wash system. Sounds you may hear include a metallic clicking when the shifter mechanism is engaging or disengaging, back and forth swoosh during agitation, water flow changes during the fill, and humming or gurgling when the water drain pump is running,

I hope this helps! Thanks for checking with us!
1 year, 2 months ago
by
Posted by: 
GE_Answers
+3points
3out of 3found this answer helpful.
Question

water level

I have it set on super and does not fill to at least 3/4 from top. How to fix? I am not satisfied with this new machine.
9 months ago
by
Posted by: 
Anonymous
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
Be sure to keep the lid closed. When the machine fills, the basket turns to soak the clothes slowly. The machine stops to let the clothes soak for a minute or two then starts to wash. If you interrupt the wash cycle, it confuses the machine. You can press the start button and hold it in to the count of 5 to stop the washer. Then press start again to restart the cycle. The water level is fine once everything gets wet. Use the power rinse cycle. It is best to get clothes clean and most of the water out so that drying time is shorter.
3 months ago
by
Posted by: 
singleVTMom
 from
Burlington, VT
0points
0out of 0found this answer helpful.
answer 2
These new top loading washers are not meant to wash as many clothes per each wash. You can still put a reasonable amount of clothes in per load but don't stuff it.
3 months, 1 week ago
by
Posted by: 
moderntoploadwasher
 from
ohio
0points
0out of 0found this answer helpful.
answer 3
That's the way all the new machines are made now because of the government regulations on new washing machines. On automatic the machine has water level below the cloths and squirts water on them. You can bypass this by using the manual water level setting, but as you found out, that means you can't completely fill up the washer with cloths if you want the water level over the cloths.
8 months ago
by
Posted by: 
pvwebb
 from
Carrollton, TX
0points
0out of 0found this answer helpful.
answer 4
DO YOU HAVE CLOTHES IN WASHER WHEN YOU NOTICE THIS?WASHERS ALSO ALLOW SO MUCH ROOM FOR THE AGITTOR TO WORK,OR WATER WOULD BE COMING OUT LID
8 months ago
by
Posted by: 
TOMMY
0points
0out of 0found this answer helpful.
answer 5
There is nothing you can do, that is just how it was engineered. Return the machine if you still can.
8 months ago
by
Posted by: 
TexasMoon
 from
Houston, TX
+1point
1out of 1found this answer helpful.
answer 6
Hello- This is Lisa from GE. I am happy to assist you. If you select Precise Fill (automatic option), the water level will be between approximately 7" and 14". If you choose the SUPER load size, the washer will fill with approximately 14" of water. 14 inches is an approximate fill level and can be less. Fill levels may vary depending on the density and amount of clothes in the washer. This level would be without clothing. Thanks for checking!
9 months ago
by
Posted by: 
GE_Answers
-3points
0out of 3found this answer helpful.
Question

WATER LEVELS

my mother just bought this machine and she is not statisfied with the water not covering up the clothes in the machine what is wrong with it?
1 year, 7 months ago
by
Posted by: 
Anonymous
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
+1point
1out of 1found this question helpful.
5 answers
Answers
answer 1
According to the manual you have to run to small, quick cycles without clothes to calibrate the machine. Most people with the same problem as you missed that in the manual. Have you tried manually setting the first dial to a larger/higher setting?
4 days ago
by
Posted by: 
kernman
0points
0out of 0found this answer helpful.
answer 2
Don't use auto sense. Auto sense is a problem with all washers don't know why just is.Set it manually works great.
2 months, 2 weeks ago
by
Posted by: 
Devilishdirector
0points
0out of 0found this answer helpful.
answer 3
High efficiency washers run with very little water and HE detergent. Bypass the auto fill and set the load size manually and use regular detergent.
9 months ago
by
Posted by: 
BBBob
 from
Wilmington, MA
0points
0out of 0found this answer helpful.
answer 4
It is true that the water will not cover the clothes on the precise fill setting so if you don't like that set the water level higher on the selector and put in less clothes. I experimented with various methods because of the water level and determined that if I pretreated everything for spots,added a bit of clorox 2 and put in less clothes that setting will clean everything and save me money.
1 year, 7 months ago
by
Posted by: 
luckyintc
 from
Traverse City,MI
0points
0out of 0found this answer helpful.
answer 5
Hi-this is Sue from GE. I am happy to assist you.

Model GTWN4250DWS ENERGY STAR® qualified; therefore, it meets or exceeds federal guidelines for energy efficiency and provides year-round energy and money savings. This is a high-efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal. It features PreciseFill with the option of 5 water level selections. PreciseFill will automatically measure the load size and add just the right amount of water for the load. Or, you can manually choose from one of the 5 water level settings, Small, Medium, Large, Extra Large, or Super.

Thanks for checking with us!
1 year, 7 months ago
by
Posted by: 
GE_Answers
+5points
5out of 5found this answer helpful.
Question

Just purchase this model. Would it be wise to buy the extended warranty?

2 months, 1 week ago
by
Posted by: 
Bill
on GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer - White
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
My rule of thumb has been if it's made prior to the mid 1990's (any product) it was American made and will last well over 20 years. Anything since will start needing repairs in around five years. Between years 5 and 10 you will spend on repairs the cost of buying new. Notice that all the extended plans only go out 3 to 5 years from date of purchase.
4 weeks, 2 days ago
by
Posted by: 
Hiker11823
 from
San Diego, CA
0points
0out of 0found this answer helpful.
answer 2
I would just in case.
1 month, 1 week ago
by
Posted by: 
Barb
0points
0out of 0found this answer helpful.
answer 3
Product is very reliable. I would not buy extended warranty
2 months ago
by
Posted by: 
KIMALAN
 from
Mahtomedi, MN
0points
0out of 0found this answer helpful.
answer 4
I actually did not purchase it this time. The last time I did the machines did not have any problems until after the warranties had expired. You have to do what is best for you. On other kinds of products I do recommend it though.
2 months, 1 week ago
by
Posted by: 
GESteamDryer
0points
0out of 0found this answer helpful.
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