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Customer Questions & Answers for
Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System

Enjoy stunning audio with this Samsung Crystal Surround Air Track HW-E350 2.1-channel home theater soundbar that features Crystal Amplifier Plus technology for high-definition sound. The 3D Sound Plus technology offers an immersive listening experience.
Customer Questions & Answers:
36 Questions
 | 
37 Answers
Overall Rating:
3.25 out of 5
3.3
out of
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(4 Reviews)4

Questions & Answers for Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System

Question

Connectivity with DVD player and DirecTV receiver

I have a Samsung PN50B550 tv and have my BluRay DVD player and DirecTV receiver connected directly to the tv (not running them through a stereo receiver/amplifier). Can I simply connect a HDMI cable from my tv to the soundbar and be good to go? Or do I have to connect the DVD player and DirecTV receiver to the soundbar?
3 years, 11 months ago
by
Posted by: 
Tom
 from
New Orleans
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
+1point
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2 answers
Answers
answer 1
I essentially asked the same question recently (see "installation/set up") and got a VERY roundabout answer, but again, essentially, their answer was the same. If I'm understanding it all correctly, they're saying, keeping your current DVD and cable box connections, use the audio out (or optical port) on your TV, and use an optical cable to go from the that to the soundbar. If you want to use an HDMI cable, your TV must have a HDMI ARC (I had to Google this... http://hdguru.com/what-is-hdmi-arc-and-what-does-it-do-for-your-hdtv/8322/ . Also see the 2 reviews regarding the HDMI ARC).
3 years, 5 months ago
by
Posted by: 
Anonymous
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answer 2
Actually, you will want to connect your TV's audio output (either optical or RCA RED/WHITE to 3.5mm jack cable) to the appropriate audio input on the HW-E350.

-MrSamsung
3 years, 11 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Set up

How do you set it up on a Samsung TV with a HDMI?
4 years ago
by
Posted by: 
Uncfan
 from
Durham NC
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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1 answer
Answers
answer 1
If your TV is equipped with an HDMI-ARC (Audio Return Channel) port, then you can connect a HDMI 1.4 compliant cable directly to that HDMI port and connect it directly to the Samsung Crystal Surround Air Track. You will likely need to change the audio settings so that the audio is then sent to the soundbar.

If you don't have a television with HDMI-ARC capabilities, you'll need to connect your TV directly to the soundbar using optical audio cable.

Thanks for your interest in Samsung products.

--Mr.S
4 years ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

soundbars

does this soundbar come with amfm receiver and dvd player installed? If not is there one that does
3 years, 11 months ago
by
Posted by: 
Anonymous
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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1 answer
Answers
answer 1
There are many options available for Samsung products when it comes to home theater systems. This model is a slim design soundbar designed for wall mounting underneath or over a television.

You may want to speak to your Best Buy retailer for information on products that would best fit your needs. There is likely something in the "Samsung Family" of products that will have all the features you're looking for.

We appreciate your support of Samsung products.

--Mr.Samsung
3 years, 11 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

Why can't I connect my Crystal Surround Air Track to my Samsung 7100 LED smarttv and get sound?

3 years, 11 months ago
by
Posted by: 
Linette
 from
Denver
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your soundbar.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Best Buy's Geek Squad Agents and try speaking to one your local retailer representatives for further assistance.

Or you can also call them directly at 1-888-BEST-BUY

We appreciate your support of Samsung products, and we look forward to assisting you.

Mr.Samsung
3 years, 11 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

IS this soundbar compatible with LN40E550F7FXZA?

3 years, 10 months ago
by
Posted by: 
Fran
 from
Buffalo, NY
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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Answers
answer 1
Yes, you can connect the LN40E550 to this Soundbar using an optical cable.

Thanks for your interest in Samsung products.

--Mr.Samsung
3 years, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
0points
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Question

Samsung TV LN40E550F7FXZA has no optical port. How do you connect a soundbar?

3 years, 10 months ago
by
Posted by: 
Anonymous
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
The soundbar can be connected to your sound system with the 3.5mm input and connector cable.

The analog port on the TV will connect to the soundbar with the included cable (part AH39-01077A).

Thanks for your interest in Samsung products.

--Mr.Samsung
3 years, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

what is the length of soundbar?

3 years, 10 months ago
by
Posted by: 
Anonymous
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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1 answer
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answer 1
28.9 x 3.35 x 3.15 inches.

Thanks for your interest in Samsung products!

--Mr.Samsung
3 years, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
+2points
2out of 2found this answer helpful.
Question

Can you hook up a speaker or a subwoofer to the sound bar?

Is there any way to hook up a extra speaker of a subwoofer to the sound bar?
3 years, 10 months ago
by
Posted by: 
Jonny
 from
Harrisonburg
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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1 answer
Answers
answer 1
There may be, but the unit was designed only for what came in the package. Additional speakers may tax the amplifier and other electronics over time, and that may cause a problem down the line.

We recommend using the unit as it was delivered.

Thanks for your interest in Samsung products.

--Mr.Samsung
3 years, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

Can the Air Track sound bar volume be operated with the sansung tv remote volume?

3 years, 9 months ago
by
Posted by: 
Anonymous
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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1 answer
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answer 1
No, the television and soundbar would have separate codes so that you don't raise both volumes at once.

There are univeral remote controls that support both units, and which allow you to choose which device you want the remote control to always use - that may be a solution in some situations.

Thanks for your interest in Samsung products.

--Mr.Samsung
3 years, 9 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

Remote control

Is the remote control Bluetooth or IR? I ask because I want to mount the speaker out of sight, and without direct line of sight an IR remote will not work but a Bluetooth remote will.
3 years, 9 months ago
by
Posted by: 
T
 from
NYC
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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1 answer
Answers
answer 1
The remote control is IR.

Thanks for your interest in Samsung products.

--Mr.Samsung
3 years, 9 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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