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Customer Questions & Answers for
Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System

Enjoy stunning audio with this Samsung Crystal Surround Air Track HW-E350 2.1-channel home theater soundbar that features Crystal Amplifier Plus technology for high-definition sound. The 3D Sound Plus technology offers an immersive listening experience.
Customer Questions & Answers:
39 Questions
 | 
40 Answers
Overall Rating:
3.25 out of 5
3.3
out of
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(4 Reviews)4

Questions & Answers for Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System

Question

What is wattage for each output, i.e. Left speaker, Right speaker. No power for subwoofer, correct?

How is the wattage split up? I just need to supply power to two speakers for stereo that also has a remote control and this seems like it might fulfill that well. Also, the wattage is for what ohm value?

I assume there is no power for the subwoofer since those are typically self powered.

Thanks.
1 year, 3 months ago
by
Posted by: 
Anonymous
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
Front speaker: 30W/CH, 8 OHM, x2 (left and right)
Subwoofer: 60W/CH, 4OHM x1 (subwoofer)

Thanks for your interest in Samsung products.

--Mr.Samsung
1 year, 3 months ago
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Posted by: 
MrSamsung
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Question

can this item be connected to an old insigna tv

can not get sound from this sound bar
1 year, 4 months ago
by
Posted by: 
gildy
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
It depends on which TV model you own. You may wish to repost your question, making sure to include the model number.
1 year, 4 months ago
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Posted by: 
AaronGS
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Question

Does it work wireless with Ipad?

1 year, 8 months ago
by
Posted by: 
Kidrah
 from
Jersey City
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
You can connect and play music files from external USB storage devices such as MP3 players,
USB flash memory, and other devices using the Air Track's USB HOST function.

This model does not have Bluetooth, which would be ideal - although there are Samsung Audio Bars that do, and that may be the ideal solution.

Thanks for your interest in Samsung audio products.

--Mr.Samsung
1 year, 8 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

How do I to connect my Samsung sound bar with my Samsung Plasma DPD 60 inch TV?

I am unable to get sound through sound bar when were watching television, but only when we're are watching it on the blu ray. Do you have any suggestions? Thank you...
1 year, 10 months ago
by
Posted by: 
Anonymous
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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Without knowing how the devices are connected, it would be difficult to determine if it's a settings issue (within the TV, cable/sat box and Blu-Ray) or an issue with how it's wired.

Assuming your Blu-Ray and Cable/Sat box was connected to the TV with HDMI or component cales (RGB), the audio output from the TV (optical or analog) should go directly to the soundbar, and the TV's setting should be set to "External" audio. This way, the audio passes from your source device (Blu-Ray or Sat/Cable box) to your television.

If that doesn't help and you need further assistance, we definitely recommend reaching out to your local Best Buy Geek Squad Agent for assistance in setting up your equipment. There are usually a number of ways that you can have your system set up, and they can assist you.

Thanks for your support of Samsung products, and shopping at Best Buy!

--Mr.Samsung
1 year, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

While watching Netflix,no sound from speaker

When I watch Netflix no sound comes out of the speaker,so I have to use the tv speaker,is there something I can do to fix this?
1 year, 10 months ago
by
Posted by: 
Gunnery
 from
Sarasota
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
We are sorry to hear that you're having some trouble getting audio to play through your SoundBar speaker system.

Two things you will want to check:

1. Make sure that your television is outputting the audio signal to the Soundbar, and this might be a selection in the televisions menu to route the audio to an external output. Many televisions today will allow you to choose either the television speakers or to send audio to external speakers. If you're sending it to the Sound Bar, make sure that you have "external audio" selected.

2. Check to make sure that the incoming signal is connected to the right input and the selection on the Soundbar corresponds with the incoming signal. For instance, if you're using a 3.5mm input, you'll want to choose AUX-IN.

If you continue to have a problem getting audio through your Soundbar, please reach out to the Best Buy Geek Squad or your salesperson for further assistance. In most cases, it is a settings selection issue and they may be able to assist you. We can also be of assistance through the Samsung customer support line.

Thanks for your interest in Samsung products we look forward to assisting you in getting your audio working.

Mr. Samsung
1 year, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

How to install /connect together Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System & Samsung - 5.1 HT-EM53C-R

How to install /connect together Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System & Samsung - 5.1 HT-EM53C-R WITH SHARP Aquos 70” Class Quattron™ LED Smart 3D TV LC-70LE847U. I bought all these equipment together and do not want to return it, if possible.
1 year, 10 months ago
by
Posted by: 
wasa
 from
California
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
You have two speaker systems and one television.

We recommend either using the Samsung Home Theater system OR the SoundBar with your TV - rather than the two products together. Which one is up to you - the Air Track is slim design, where as the Home Theater system has surround sound.

If you have a custom idea in mind, the Best Buy Geek Squad Agents should be able to assist you in constructing and installing your audio system.

Thanks for your support of Samsung products.

--Mr.Samsung
1 year, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

explain hookup of with E350 w Directtv and tv

1 year, 10 months ago
by
Posted by: 
joseph
 from
sc
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
You can connect the DirecTV box to your TV, and run the audio from your TV to the SoundBar. You can do this by running the audio from your TV to a 3.5mm cable, which is the AUX-In input on the soundbar.

The other option is that you can connect from the DirectTV box > Soundbar > TV, although the Soundbar will only play audio from the DirecTV box, not the other inputs unless those devices are connected to the 3.5mm AUX-In.

if you need more assistance or advice, post here with a specific question that we can answer for you or reach out to the Best Buy Geek Squad Agents who can also assist.

Thanks for your support of Samsung products.

--Mr.Samsung
1 year, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

Connecting Samsung Sound Bar HW-E550 to Charter Internet Remote Control

I am unable to have the Samsung Crystal Sound Air Track HW-E550 remote control work with my Charter Internet remote control (Motorola, I believe). Tried all the right things, including having the remote search, etc. Best Buy sales rep said I need only the code to enter into the AUX button, but it cannot be found anywhere.

This is a 'deal breaker' -- so unless solved I will return the system.
1 year, 10 months ago
by
Posted by: 
BalloonArtist
 from
Red Wing MN
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
The Charter box and remote would need to have the Samsung codes pre-programmed. Since we didn't issue the remote or cable box, they would have to address this. Unfortunately, we have no control in which remote control banks (sets of codes) and specific products any cable company or satellite company might add to their remotes.

Most of our products are supported by Logitech Harmony style remotes - but some cable or satellite box/remote combinations are limited with product spectrum.

This may not be the answer you were hoping for, but it's the best information we have at the time of this post. If you need further assistance, please reach out to the Best Buy sales representative or Geek Squad for further information.

--Mr.Samsung
1 year, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

compatible with LN32D403E2D

We have a Samsung LN32D403E2D LCD TV. Is this sound bar compatible? The TV does not have an optical output, only HDMI and RCA. If so, is the HDMI option the best? One of the 2 HDMI ports is currently in use. thanks.
1 year, 11 months ago
by
Posted by: 
Anonymous
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
The HDMI option would be the best, although there is 1 HDMI-In and 1 HDMI-Out.

If you have RCA outputs on your audio devices, you can also use the "AUX" input on the AudioBar by converting with a RCA-to-3.5mm cable.

Thanks for your interest in Samsung products.

--Mr.Samsung
1 year, 10 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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Question

Poor sub woofer performance

The blue light is on but no evident bass sound. No difference whether sw volume on 6 or 0. The other indicator light beside the blue tooth indicator isn't on. Any ideas re problem/fix?
1 year, 11 months ago
by
Posted by: 
Anonymous
on Samsung - Crystal Surround Air Track 120W 2.1-Ch. Home Theater Soundbar Speaker System
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answer 1
We're sorry to hear that you're having trouble with your subwoofer.

You can control the basw volume with the S/W Level button on the Remote control.
1. Press the S/W LE VEL button on the Remote control.
2. “SW 0” appears on the Display.
3. Press “+” or “-” button on the LE VEL key if you want to increase or decrease the subwoofer volume. You can set it from SW -6 to SW +6.

If that still doesn't work, you might want to reach out to the Best Guy Geek Squad Agents in your local area for assistance and further troubleshooting.

Thanks for your support of Samsung products.

--Mr.Samsung
1 year, 11 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
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