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Customer Questions & Answers for
Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White

Thoroughly clean your laundry with this Samsung high-efficiency front-loading washer that features a 3.6 cu. ft. capacity and 9 cycles to accommodate a wide variety of fabrics. The digital controls enable easy operation.
Customer Questions & Answers:
27 Questions
 | 
45 Answers
Overall Rating:
4.647 out of 5
4.6
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(198 Reviews)198

Questions & Answers for Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White

Question

does it need hook up?

hello, does this WF365BTBGWR model Samsung washer needs hook up or is its water evacuation pipe portable for using in kitchen sink? my apartmant unit does not have hook up.
3 years, 2 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
Needs hook up for water, could probably run hose to sink if need be, but you may consider getting smaller washer that hooks up for just cold water to use within sink and rolls. This is a pretty large unit to have in the kitchen if you have a small apt
2 years, 5 months ago
by
Posted by: 
Buckeyes4life
 from
rumford, ri
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answer 2
Thanks for your interest. The WF365BTBGWR requires a connection to your home's hot and cold water supply, as well as drain facility access. While the drain hose can be directed to drain into a sink or laundry tub rather than a standpipe, the washer is not designed to be portable. For more information, please refer to the user manual for installation requirements and recommendations.

- Ms. Samsung
3 years, 2 months ago
by
Posted by: 
Ms. Samsung
 from
Ridgefield Park, NJ
+1point
1out of 1found this answer helpful.
Question

Is this washer stackable with the DV365ETBGWR dryer?

3 years, 2 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
Yes, the DV365ETBGWR dryer can be stacked on top of the WF365BTBGWR washer using the SK-5A stacking kit accessory.

- Ms. Samsung
3 years, 2 months ago
by
Posted by: 
Ms. Samsung
 from
Ridgefield Park, NJ
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answer 2
I just saw these appliances in store last night and they were stacked on top of each other.
3 years, 2 months ago
by
Posted by: 
usglenn101
 from
Charleston, SC
+1point
1out of 1found this answer helpful.
Question

what does "dc" mean on the wash cycle?

On a recent load, when there were 12 minutes left in the cycle, the signal sounded and the display read "dc". I opened and shut the door and pressed start, but the same thing happened. The items did not spin and were dripping wet - and there was a small puddle left in the washer. Do you know what has happened?

Thanks!
3 years ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
Per washer manual. Unbalanced load prevented your washer from spinning. Solution. Redistribute the load, press the Start/Pause button.
2 years, 11 months ago
by
Posted by: 
WoodyP
 from
Jacksonville
+1point
1out of 1found this answer helpful.
answer 2
Thanks for the question. The code "dc" indicates that an unbalanced load is preventing the washer from spinning. Try redistributing the items in the washer and pressing the Start/Pause button again. If it's a very large load, it may help to remove a few items; if it's a smaller load but there are only a few large items (like bath mats), try adding a couple of towels to help offset the imbalance.

- Ms. Samsung
3 years ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Will an older WE357A7W pedestal work with this washing machine?

I recently purchased the WF365BTBGWR washer, and I have a WE357A7W pedestal from an older Samsung washing machine. Can I install the old pedestal on the new washer? The delivery guy said that the new pedestals have a different connection system than the older ones, so he wouldn't attempt it. (new ones clamp on the feet, while the old one requires the feet to be removed, and the pedestal bolted to the base of the machine). But when I look at the Samsung website, it shows the same pedestal installation instructions for this machine as it did for the older washing machines. It shows to remove the feet from the machine and bolt on the pedestal. Can these two work together, or do I have to live with no pedestal?
3 years, 2 months ago
by
Posted by: 
RJ
 from
Minneapolis
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
Yes this will work. The pedestal you have is the older model. It may take a little more work to attach it to your washer, but it does work. Samsung created the new pedestal to make it easier for the owner to attach the pedestal themselves.
2 years, 11 months ago
by
Posted by: 
WoodyP
 from
Jacksonville
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answer 2
Thanks for the question. Yes, the WE357A7W is compatible with the new washer and dryer models, including the WF365BTBGWR, which have the same type of leg assembly as the previous models. The difference is in the pedestal attachment system. The newer pedestals have a Quick Install system that requires the feet to remain attached; the feet then fit into a clamped assembly that comes pre-installed on the pedestal. As you mentioned, your type of pedestal can be attached to the new washer by removing the washer feet and bolting it to the pedestal using the same parts that were used to attach your previous washer.

- Ms. Samsung
3 years, 2 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

What cycles are included on the washer and dryer, i.e. delicate, permanent press, etc.

2 years, 7 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
It includes all you listed, and also has a quick wash and sanitize cycle. I can't think of a task it can't handle, actually. I may never use all the varied options, as it also can vary the temperature and spin intensity, as well as provides an option for less soiled - highly soiled settings
2 years, 6 months ago
by
Posted by: 
3dogs2catsAndLotsOfPeople
 from
Twin Cities, MN
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answer 2
The WF365BTBGWR washer has 8 preset wash cycles (Normal, Heavy Duty, Permanent Press, Sanitize, Delicates/Hand Wash, Wool, Quick Wash, Rinse and Spin) and 6 options (Steam, Delay Start – up to 19 hours, Signal On/Off Button, Child Lock, Add A Garment, PureCycle™).

The matching DV365 dryer features 9 preset dry cycles (Refresh, Wrinkle Away, Normal, Heavy Duty, Permanent Press, Delicates, Sanitize, Time Dry, Quick Dry) and 4 options (Wrinkle Prevent, Adjust Time, Child Lock, Signal On/Off button).

In addition to all of the preset cycles and options, both the washer and dryer can be set manually to whichever combination of water temperatures, dryness or heat levels your garments require.

Thanks for your interest!
Ms. Samsung
2 years, 7 months ago
by
Posted by: 
Anonymous
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Question

What accessories does a new washer/dryer come with?

I recently purchased the washer/dryers and delivery scheduled soon. I just moved to a new place and have no connections, hoses, cables, etc. What all is included and/or what accessories do i need to purchase prior to deliver so it can be installed and hooked up properly? I received conflicting answers upon purchasing as to what all is included. The similar question regarding this didnt help much either. Thanks!
2 years, 7 months ago
by
Posted by: 
Anonymous
 from
dallas
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
The washer comes with hoses but I recommend purchasing the braided steel hoses they last longer, the dryer does not come with a electrical cord you must purchase this separately check the outlet to see if its 3 prong or 4 prong, also you will need to purchase a dryer vent kit .
2 years, 6 months ago
by
Posted by: 
JJDAG
 from
North Haven CT
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answer 2
The WF365BTBGWR comes with the hot and cold water supply hoses and requires supplied water pressure of 20-116 psi. The power cord is factory-installed and requires a standard 3-prong 120V/60 Hz/15-amp electrical connection; the drain hose is also factory-installed.

Samsung electric dryers, including the DV365ETBGWR, require a 220V connection with a 30-amp fuse or circuit breaker. Electric dryers do not come with the cord because the type of cord needed can vary based on a home's wiring as well as local building codes. I would suggest consulting with a locally licensed electrician to determine whether your home will require a 3 or 4-prong cord, or if hard-wiring the dryer to an appropriate electrical connection will better suit your needs.

Gas dryers, including the DV365GTBGWR, come with the standard 3-prong cord factory-installed, and require a 120V/60 Hz/15-amp electrical connection. The dryers come ready to connect to a natural gas line, or you can purchase the LPKIT-3 liquid propane accessory conversion kit if you plan to use propane to heat the dryer. In either case, you'll need to purchase a gas line connection kit, and should have a qualified technician install the gas dryer for you.

The DV365 (both electric and gas versions) comes with the parts needed to connect to water for the steam feature (hose and "Y" connector).

Following are some of the other parts you'll need to install the units:
- Vent duct (see attached chart for length and type)
- Side/bottom vent conversion kit if you wish to convert the dryer from rear-venting to side or bottom venting. Gas dryers can be vented out the rear, left or bottom; electric dryers can vent out the rear, left, right or bottom. The conversion kit is optional; the part number is DV-1A.
- Pedestals are optional accessories if you wish to install the washer and dryer side by side and have them raised up to a more comfortable height. The pedestals also have drawers for storing detergent, dryer sheets, etc.
- Alternatively, if you wish to stack the dryer on top of the washer to save floor space, you'll need the optional SK-5A stacking kit accessory.

I hope this information helps to clarify what you'll need to install your new washer and dryer. While it is very important to have the dryer professionally installed given the technical aspect of either gas or electrical connections, it would also be wise to have the washer installed by a professional familiar with the procedure for leveling to ensure the effectiveness of Samsung's Vibration Reduction Technology, which helps keep the washer quiet as it spins at its top speeds.

The washers and dryers come with hard copies of the user manuals and installation guides. If you'd like to review some of this information prior to delivery, most of the manuals can be downloaded as pdf files from Samsung's website.

Thank you for choosing Samsung!
Ms. Samsung
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2 years, 7 months ago
by
Posted by: 
MrSamsung
+1point
1out of 1found this answer helpful.
Question

Is washer drain hose included?

Is the washer drain hose included with the washer or do you need to purchase one separately?
2 years, 6 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes it was included.
2 years, 6 months ago
by
Posted by: 
Dirtnforney
 from
Forney
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0out of 0found this answer helpful.
answer 2
Samsung washing machines, including the WF365BTBGWR, come with the drain hose factory-installed. The hot and cold water supply hoses are also included.

Thanks for your interest!
Ms. Samsung
2 years, 6 months ago
by
Posted by: 
Anonymous
0points
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Question

Would Best Buy haul away old washer?

If I get his washer delivered to my house, would best buy haul away my old washer (for free) ?
2 years, 3 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
Yes, but this is standard.
2 years, 3 months ago
by
Posted by: 
Marunio
 from
Boston
0points
0out of 0found this answer helpful.
answer 2
Thanks for your interest in the WF365BTBGWR. Questions about delivery and haul away services can best be answered by a Best Buy Appliance Associate. Please call 888-BEST BUY or your local Best Buy store to speak with an associate who will be happy to assist.

- Ms. Samsung
2 years, 3 months ago
by
Posted by: 
Anonymous
0points
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Question

What size of water heater is needed to efficiently run this machine?

2 years, 2 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I live in an apartment and mines works fine with a small water heater. It uses the cold water tap for the steam no worries there.
2 years, 2 months ago
by
Posted by: 
CrimsonTideFanForLife
 from
Opelika, AL
0points
0out of 0found this answer helpful.
answer 2
The WF365BTBGWR requires a supplied water pressure of 20-116 psi, and uses approximately 13-15 gallons of water per wash cycle and up to 40 gallons for the Pure Cycle drum cleaning program. I would suggest contacting your local Best Buy Appliance Team or a plumber for advice on selecting a water heater that meets the washer's specifications.

Thanks for your interest,
Ms. Samsung
2 years, 2 months ago
by
Posted by: 
Anonymous
0points
0out of 0found this answer helpful.
Question

What is the extra soil level icon?

The users manual does not explain what the icon between the Normal and Light soil level selections stands for. There is a H, N, "up arrow" and L selection.
2 years, 5 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Heavy, normal and light
2 years, 2 months ago
by
Posted by: 
BeckyinOhio
 from
Lancaster, Ohio
0points
0out of 0found this answer helpful.
answer 2
The letters and arrows for the Soil level indicate Heavy, Normal and Light selections.

- Ms. Samsung
2 years, 5 months ago
by
Posted by: 
Anonymous
-1point
0out of 1found this answer helpful.
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