Looking for Answers about Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White?

Customer Questions & Answers for
Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White

Thoroughly clean your laundry with this Samsung high-efficiency front-loading washer that features a 3.6 cu. ft. capacity and 9 cycles to accommodate a wide variety of fabrics. The digital controls enable easy operation.
Customer Questions & Answers:
27 Questions
 | 
45 Answers
Overall Rating:
4.647 out of 5
4.6
out of
5
(198 Reviews)198

Questions & Answers for Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White

Question

What cycles are included on the washer and dryer, i.e. delicate, permanent press, etc.

2 years, 1 month ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
It includes all you listed, and also has a quick wash and sanitize cycle. I can't think of a task it can't handle, actually. I may never use all the varied options, as it also can vary the temperature and spin intensity, as well as provides an option for less soiled - highly soiled settings
2 years ago
by
Posted by: 
3dogs2catsAndLotsOfPeople
 from
Twin Cities, MN
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answer 2
The WF365BTBGWR washer has 8 preset wash cycles (Normal, Heavy Duty, Permanent Press, Sanitize, Delicates/Hand Wash, Wool, Quick Wash, Rinse and Spin) and 6 options (Steam, Delay Start – up to 19 hours, Signal On/Off Button, Child Lock, Add A Garment, PureCycle™).

The matching DV365 dryer features 9 preset dry cycles (Refresh, Wrinkle Away, Normal, Heavy Duty, Permanent Press, Delicates, Sanitize, Time Dry, Quick Dry) and 4 options (Wrinkle Prevent, Adjust Time, Child Lock, Signal On/Off button).

In addition to all of the preset cycles and options, both the washer and dryer can be set manually to whichever combination of water temperatures, dryness or heat levels your garments require.

Thanks for your interest!
Ms. Samsung
2 years, 1 month ago
by
Posted by: 
Anonymous
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Question

Would Best Buy haul away old washer?

If I get his washer delivered to my house, would best buy haul away my old washer (for free) ?
1 year, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
Yes, but this is standard.
1 year, 9 months ago
by
Posted by: 
Marunio
 from
Boston
0points
0out of 0found this answer helpful.
answer 2
Thanks for your interest in the WF365BTBGWR. Questions about delivery and haul away services can best be answered by a Best Buy Appliance Associate. Please call 888-BEST BUY or your local Best Buy store to speak with an associate who will be happy to assist.

- Ms. Samsung
1 year, 9 months ago
by
Posted by: 
Anonymous
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Question

power cord

Does the machine come with an attached power cord?
2 years, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
Yes. It came with the power cord and all of the hoses. The only cord you will need to purchase is the power cord for the Dryer.
2 years, 8 months ago
by
Posted by: 
HH
 from
Dallas
+1point
1out of 1found this answer helpful.
answer 2
Just purchased this washer and no, it does not come with the power cord. you need to purchase a power cord separately from Best Buy for about $30. It's standard with most washers now.
2 years, 9 months ago
by
Posted by: 
Anonymous
+1point
1out of 1found this answer helpful.
Question

cycle time

can you set your own cycle time on each selectors? I chose the delicate/hand wash cycle and I think 45 minutes is a lot.
2 years, 8 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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2 answers
Answers
answer 1
As far as I know, you cannot control the cycle time, except on the spin cycle. The washer displays the estimated cycle time. The actual cycle time varies according to the laundry, detergent, water temp and pressure. To do spin only, hold down the spin button for 2 seconds then press spin again to select spin time (4 choices).
2 years, 7 months ago
by
Posted by: 
MyNickname321
 from
Lexington, KY
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0out of 0found this answer helpful.
answer 2
Thanks for the question. Though it isn't possible to actually program your own cycle duration on the WF365BTBGWR, the pre-programmed Quick Wash cycle can reduce the duration to only 27 minutes. The reason this cycle is shorter than the Delicate/Hand Wash cycle is because of the "Light" soil level selection rather than the "Normal" level for delicates.

- Ms. Samsung
2 years, 8 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Will an older WE357A7W pedestal work with this washing machine?

I recently purchased the WF365BTBGWR washer, and I have a WE357A7W pedestal from an older Samsung washing machine. Can I install the old pedestal on the new washer? The delivery guy said that the new pedestals have a different connection system than the older ones, so he wouldn't attempt it. (new ones clamp on the feet, while the old one requires the feet to be removed, and the pedestal bolted to the base of the machine). But when I look at the Samsung website, it shows the same pedestal installation instructions for this machine as it did for the older washing machines. It shows to remove the feet from the machine and bolt on the pedestal. Can these two work together, or do I have to live with no pedestal?
2 years, 8 months ago
by
Posted by: 
RJ
 from
Minneapolis
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
0points
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2 answers
Answers
answer 1
Yes this will work. The pedestal you have is the older model. It may take a little more work to attach it to your washer, but it does work. Samsung created the new pedestal to make it easier for the owner to attach the pedestal themselves.
2 years, 6 months ago
by
Posted by: 
WoodyP
 from
Jacksonville
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answer 2
Thanks for the question. Yes, the WE357A7W is compatible with the new washer and dryer models, including the WF365BTBGWR, which have the same type of leg assembly as the previous models. The difference is in the pedestal attachment system. The newer pedestals have a Quick Install system that requires the feet to remain attached; the feet then fit into a clamped assembly that comes pre-installed on the pedestal. As you mentioned, your type of pedestal can be attached to the new washer by removing the washer feet and bolting it to the pedestal using the same parts that were used to attach your previous washer.

- Ms. Samsung
2 years, 8 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Does the steam dryer need to be hooked up to a water source?

2 years, 8 months ago
by
Posted by: 
Lady
 from
Florida
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
Yes. Unlike other steam cleaning machines though it gets the water from the regular water supply line.
2 years, 8 months ago
by
Posted by: 
HH
 from
Dallas
0points
0out of 0found this answer helpful.
answer 2
Yes, the DV365 does need to be connected to a water source in order to use the Steam feature. The dryer comes with a "Y" connector and hoses to connect it either to the cold water inlet on the washer, or directly to your home's cold water supply.

Thank you for your interest,
Ms. Samsung
2 years, 8 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does the stated depth of this washer include room for hookup in rear?

What would be the total depth of this unit including the room needed for hoses and power. Is it greater than the stated 31.5" or is this extra space included in the measurement?
2 years, 7 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
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0out of 0found this question helpful.
2 answers
Answers
answer 1
I'm using the stacked configuration and I find that I'm out 39" from the wall on my washer. The washer is on the bottom of the stack and is out a few more inches than the dryer. It looks like I could shove and maybe get 2-3 inches tighter but I like a little room back there. It looks like I could get another few inches saved if I wasn't stacked.

Your mileage may vary. There are samsung experts who can be found online who look like they answer very accurately. They want to sell lots of these washers!
2 years, 4 months ago
by
Posted by: 
TechSkeptic
 from
N.E. Florida
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answer 2
Thanks for the question. The 31-1/2" depth of the WF365BTBGWR does not include the clearance needed for the water and power connections. Samsung recommends leaving approximately 4-6" behind the washer for hookups. The actual amount needed can depend on the location and angle of the water valves and drain pipe since it's important that there are no sharp bends or kinks in the hoses that could prevent water flow.

- Ms. Samsung
2 years, 7 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what does "dc" mean on the wash cycle?

On a recent load, when there were 12 minutes left in the cycle, the signal sounded and the display read "dc". I opened and shut the door and pressed start, but the same thing happened. The items did not spin and were dripping wet - and there was a small puddle left in the washer. Do you know what has happened?

Thanks!
2 years, 6 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Per washer manual. Unbalanced load prevented your washer from spinning. Solution. Redistribute the load, press the Start/Pause button.
2 years, 6 months ago
by
Posted by: 
WoodyP
 from
Jacksonville
+1point
1out of 1found this answer helpful.
answer 2
Thanks for the question. The code "dc" indicates that an unbalanced load is preventing the washer from spinning. Try redistributing the items in the washer and pressing the Start/Pause button again. If it's a very large load, it may help to remove a few items; if it's a smaller load but there are only a few large items (like bath mats), try adding a couple of towels to help offset the imbalance.

- Ms. Samsung
2 years, 6 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

does it need hook up?

hello, does this WF365BTBGWR model Samsung washer needs hook up or is its water evacuation pipe portable for using in kitchen sink? my apartmant unit does not have hook up.
2 years, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Needs hook up for water, could probably run hose to sink if need be, but you may consider getting smaller washer that hooks up for just cold water to use within sink and rolls. This is a pretty large unit to have in the kitchen if you have a small apt
2 years ago
by
Posted by: 
Buckeyes4life
 from
rumford, ri
0points
0out of 0found this answer helpful.
answer 2
Thanks for your interest. The WF365BTBGWR requires a connection to your home's hot and cold water supply, as well as drain facility access. While the drain hose can be directed to drain into a sink or laundry tub rather than a standpipe, the washer is not designed to be portable. For more information, please refer to the user manual for installation requirements and recommendations.

- Ms. Samsung
2 years, 9 months ago
by
Posted by: 
Ms. Samsung
 from
Ridgefield Park, NJ
+1point
1out of 1found this answer helpful.
Question

Is this washer stackable with the DV365ETBGWR dryer?

2 years, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, the DV365ETBGWR dryer can be stacked on top of the WF365BTBGWR washer using the SK-5A stacking kit accessory.

- Ms. Samsung
2 years, 9 months ago
by
Posted by: 
Ms. Samsung
 from
Ridgefield Park, NJ
0points
0out of 0found this answer helpful.
answer 2
I just saw these appliances in store last night and they were stacked on top of each other.
2 years, 9 months ago
by
Posted by: 
usglenn101
 from
Charleston, SC
+1point
1out of 1found this answer helpful.
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