Looking for Answers about Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White?

Customer Questions & Answers for
Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White

Thoroughly clean your laundry with this Samsung high-efficiency front-loading washer that features a 3.6 cu. ft. capacity and 9 cycles to accommodate a wide variety of fabrics. The digital controls enable easy operation.
Customer Questions & Answers:
27 Questions
 | 
45 Answers
Overall Rating:
4.643 out of 5
4.6
out of
5
(196 Reviews)196

Questions & Answers for Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White

Question

Does it have any dry clean funtion since it is steam washer?

1 year, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
No it does not.
1 year, 6 months ago
by
Posted by: 
WoodyP
 from
Jacksonville
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. While the steam feature in the WF365BTBGWR and other steam washers can help to refresh garments that might otherwise be dry cleaned so you can make fewer trips to the dry cleaner, it does not actually have a dry clean cycle.

In addition, it's important to note that, though many items that are dry cleanable can also be washed safely and effectively using steam cycles, Samsung does not recommend steam washing items that are marked Dry Clean Only. Please refer to fabric care symbols to help determine which items are, and are not, safe for steam cleaning. For example, items that have the "High", "Medium" or "Low" iron symbol on the label may be fine with steam; items that indicate "No Heat/Air", "No Steam Iron" or "Do Not Iron" probably should not be washed in the steam cycles. If you're still unsure, I would suggest checking with your dry cleaner or other fabric specialist.

- Ms. Samsung
1 year, 9 months ago
by
Posted by: 
Ms. Samsung
 from
Ridgefield Park, NJ
+6points
6out of 6found this answer helpful.
Question

Is the door reversible?

The matching drier is listed as having a reversible door, but I cannot find which way the door on the washer swings or if it is reversible. My hookups put the washer on the right so I want the door to open left to right..
1 year, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
No. Because the washer has a special lock on one side that locks once the washer begins to wash.
1 year, 6 months ago
by
Posted by: 
WoodyP
 from
Jacksonville
0points
0out of 0found this answer helpful.
answer 2
Like most front load washers, the door on the WF365BTBGWR opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible, so it can open in the opposite direction to the washer when set up side by side, or in the same direction if the units are stacked. If the hoses that come with the washer are not long enough to enable the washer and dryer to be switched so the washer is on the left, I would suggest checking with your local Best Buy Appliance or Installation Team for information and availability of extension hoses.

Thanks for your interest,
Ms. Samsung
1 year, 9 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

power cord

Does the machine come with an attached power cord?
1 year, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
Yes. It came with the power cord and all of the hoses. The only cord you will need to purchase is the power cord for the Dryer.
1 year, 8 months ago
by
Posted by: 
HH
 from
Dallas
+1point
1out of 1found this answer helpful.
answer 2
Just purchased this washer and no, it does not come with the power cord. you need to purchase a power cord separately from Best Buy for about $30. It's standard with most washers now.
1 year, 9 months ago
by
Posted by: 
Anonymous
+1point
1out of 1found this answer helpful.
Question

does it need hook up?

hello, does this WF365BTBGWR model Samsung washer needs hook up or is its water evacuation pipe portable for using in kitchen sink? my apartmant unit does not have hook up.
1 year, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Needs hook up for water, could probably run hose to sink if need be, but you may consider getting smaller washer that hooks up for just cold water to use within sink and rolls. This is a pretty large unit to have in the kitchen if you have a small apt
1 year ago
by
Posted by: 
Buckeyes4life
 from
rumford, ri
0points
0out of 0found this answer helpful.
answer 2
Thanks for your interest. The WF365BTBGWR requires a connection to your home's hot and cold water supply, as well as drain facility access. While the drain hose can be directed to drain into a sink or laundry tub rather than a standpipe, the washer is not designed to be portable. For more information, please refer to the user manual for installation requirements and recommendations.

- Ms. Samsung
1 year, 9 months ago
by
Posted by: 
Ms. Samsung
 from
Ridgefield Park, NJ
+1point
1out of 1found this answer helpful.
Question

Is this washer stackable with the DV365ETBGWR dryer?

1 year, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, the DV365ETBGWR dryer can be stacked on top of the WF365BTBGWR washer using the SK-5A stacking kit accessory.

- Ms. Samsung
1 year, 9 months ago
by
Posted by: 
Ms. Samsung
 from
Ridgefield Park, NJ
0points
0out of 0found this answer helpful.
answer 2
I just saw these appliances in store last night and they were stacked on top of each other.
1 year, 9 months ago
by
Posted by: 
usglenn101
 from
Charleston, SC
+1point
1out of 1found this answer helpful.
Question

Why so little reviews? How does it compare with LG WM2650HWA?

I am debating whether to choose Samsung WF365BTBGWR or LG WM2650HWA. The LG has stellar reviews everywhere, the Samsung has NO reviews at all. After an hour of search I was able to find 2 at Lowes, one positive, one negative.
Why there are no reviews?
Is there anything that LG can do, this Samsung model can't? Why should I pick Samsung?
1 year, 9 months ago
by
Posted by: 
uia
 from
MA
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I just did a Samsung review - all positive. I think the model is pretty new. I waited a few months to do a review so I would know if we encountered any mold or smell problems, which we have not, and we use it a lot.
1 year, 7 months ago
by
Posted by: 
MyNickname321
+1point
1out of 1found this answer helpful.
answer 2
Thank you for your interest. The WF365BTBGWR was introduced only recently, so it isn't surprising that there aren't many reviews published as of yet. While I can't comment on another brand's product, I can tell you that the WF365BTBGWR features Samsung's signature Vibration Reduction Technology (VRT) that significantly reduces noise and vibration, even when installed upstairs; the Pure Cycle self-cleaning cycle; and an internal hot water heater. The 3.6 cubic foot capacity is large enough to fit a king size comforter or the equivalent of 25.4 standard (24" x 44") bath towels.

In addition, it's worth noting that the WF365BTBGWR is part of Samsung's line up of front load washers that have been awarded the JD Power & Associates Overall Customer Satisfaction Award for the past four years (2009-2012). Samsung is committed to your satisfaction, and if issues do arise, the competitive manufacturer's warranty, which includes 10-year coverage on the direct drive motor, can help ensure your satisfaction.

We appreciate your consideration,
Ms. Samsung
1 year, 9 months ago
by
Posted by: 
Ms. Samsung
 from
Ridgefield Park, NJ
+2points
2out of 2found this answer helpful.
Question

cycle time

can you set your own cycle time on each selectors? I chose the delicate/hand wash cycle and I think 45 minutes is a lot.
1 year, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
As far as I know, you cannot control the cycle time, except on the spin cycle. The washer displays the estimated cycle time. The actual cycle time varies according to the laundry, detergent, water temp and pressure. To do spin only, hold down the spin button for 2 seconds then press spin again to select spin time (4 choices).
1 year, 7 months ago
by
Posted by: 
MyNickname321
 from
Lexington, KY
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. Though it isn't possible to actually program your own cycle duration on the WF365BTBGWR, the pre-programmed Quick Wash cycle can reduce the duration to only 27 minutes. The reason this cycle is shorter than the Delicate/Hand Wash cycle is because of the "Light" soil level selection rather than the "Normal" level for delicates.

- Ms. Samsung
1 year, 9 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does the steam dryer need to be hooked up to a water source?

1 year, 9 months ago
by
Posted by: 
Lady
 from
Florida
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
Yes. Unlike other steam cleaning machines though it gets the water from the regular water supply line.
1 year, 8 months ago
by
Posted by: 
HH
 from
Dallas
0points
0out of 0found this answer helpful.
answer 2
Yes, the DV365 does need to be connected to a water source in order to use the Steam feature. The dryer comes with a "Y" connector and hoses to connect it either to the cold water inlet on the washer, or directly to your home's cold water supply.

Thank you for your interest,
Ms. Samsung
1 year, 8 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what does "dc" mean on the wash cycle?

On a recent load, when there were 12 minutes left in the cycle, the signal sounded and the display read "dc". I opened and shut the door and pressed start, but the same thing happened. The items did not spin and were dripping wet - and there was a small puddle left in the washer. Do you know what has happened?

Thanks!
1 year, 6 months ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Per washer manual. Unbalanced load prevented your washer from spinning. Solution. Redistribute the load, press the Start/Pause button.
1 year, 6 months ago
by
Posted by: 
WoodyP
 from
Jacksonville
+1point
1out of 1found this answer helpful.
answer 2
Thanks for the question. The code "dc" indicates that an unbalanced load is preventing the washer from spinning. Try redistributing the items in the washer and pressing the Start/Pause button again. If it's a very large load, it may help to remove a few items; if it's a smaller load but there are only a few large items (like bath mats), try adding a couple of towels to help offset the imbalance.

- Ms. Samsung
1 year, 6 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

What cycles are included on the washer and dryer, i.e. delicate, permanent press, etc.

1 year, 1 month ago
by
Posted by: 
Anonymous
on Samsung - 3.6 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It includes all you listed, and also has a quick wash and sanitize cycle. I can't think of a task it can't handle, actually. I may never use all the varied options, as it also can vary the temperature and spin intensity, as well as provides an option for less soiled - highly soiled settings
1 year ago
by
Posted by: 
3dogs2catsAndLotsOfPeople
 from
Twin Cities, MN
0points
0out of 0found this answer helpful.
answer 2
The WF365BTBGWR washer has 8 preset wash cycles (Normal, Heavy Duty, Permanent Press, Sanitize, Delicates/Hand Wash, Wool, Quick Wash, Rinse and Spin) and 6 options (Steam, Delay Start – up to 19 hours, Signal On/Off Button, Child Lock, Add A Garment, PureCycle™).

The matching DV365 dryer features 9 preset dry cycles (Refresh, Wrinkle Away, Normal, Heavy Duty, Permanent Press, Delicates, Sanitize, Time Dry, Quick Dry) and 4 options (Wrinkle Prevent, Adjust Time, Child Lock, Signal On/Off button).

In addition to all of the preset cycles and options, both the washer and dryer can be set manually to whichever combination of water temperatures, dryness or heat levels your garments require.

Thanks for your interest!
Ms. Samsung
1 year, 1 month ago
by
Posted by: 
Anonymous
0points
0out of 0found this answer helpful.
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