Looking for Answers about Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver?

Customer Questions & Answers for
Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver

Geek Squad® Certified Refurbished Samsung GCRF-XE303C12-A01US Chromebook: Stay connected and productive wherever you are with this Samsung Chromebook. It's compact and lightweight, ready to use right out of the box and boots up fast. The operating system and all of your apps stay up-to-date because Chromebooks automatically update. Learn more about Geek Squad Certified Refurbished products › Learn more about Chromebooks ›
Customer Questions & Answers:
49 Questions
 | 
88 Answers
Overall Rating:
3.919 out of 5
3.9
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(123 Reviews)123

Questions & Answers for Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver

Question

MS Office Docs

Since this computer is not compatible with Microsoft products you can't work on spreadsheets or word or Adobe type documents? I need to edit my docs saved from my other computers. Also can you save/open jpg files?
1 year, 5 months ago
by
Posted by: 
Anonymous
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
The Chromebook basically functions as a Chrome web browser with limited local storage. You can edit Office documents by uploading them to an online site such as Google Drive or Microsoft Office web. This will typically give you a basic functionality compared to the PC apps, and may be missing some more advanced features such as tracking changes. If you put an SD card from a camera in the Chromebook it will let you perform basic photo editing or upload the photos to a website (Google Drive by default). You can save online photos to a local Downloads folder.
1 year, 4 months ago
by
Posted by: 
lordarcy
 from
Durham, NC
0points
0out of 0found this answer helpful.
answer 2
Correct you cannot install Microsoft Office, but Google Docs can view all of your Microsoft Office documents and you can create new Google Docs (online and offline) that are very comparable to what you would create with Word or Excel. The nice thing is that when you create a Google Doc you can actually save it out as a Word Doc, or a PDF, if you need to send it to someone in that format. I'd choose the free Google Docs any day over the expensive Microsoft Suite. If you aren't doing crazy complex algorithms, Google Docs will fit the bill.
1 year, 5 months ago
by
Posted by: 
SaLesSki
 from
Milwaukee, WI
0points
0out of 0found this answer helpful.
answer 3
Yes, via Google Docs, which is similar to Microsoft Office and Word.

Best Buy Mobile and Connectivity Specialist,

Kraig
1 year, 5 months ago
by
Posted by: 
spex
0points
0out of 0found this answer helpful.
Question

This model is WiFi only correct?

I'm not going to get wrapped into some 3G plan if i were to purchase this
1 year, 5 months ago
by
Posted by: 
Joey
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
+2points
2out of 2found this question helpful.
3 answers
Answers
answer 1
Yes.
1 year, 4 months ago
by
Posted by: 
lordarcy
 from
Durham, NC
-1point
0out of 1found this answer helpful.
answer 2
Mine is WiFi. No cellular service needed.
1 year, 4 months ago
by
Posted by: 
girammab
 from
San Diego, CA
+2points
2out of 2found this answer helpful.
answer 3
Yes, this model is Wi-Fi and Bluetooth only.

No carrier plans or contracts.

Thanks for your interest in Samsung Chromebooks.

--Mr.Samsung
1 year, 5 months ago
by
Posted by: 
MrSamsung
+3points
3out of 3found this answer helpful.
Question

Games?

Can you play games on this?
1 year, 5 months ago
by
Posted by: 
confused mom
 from
northern ca
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
-1point
1out of 3found this question helpful.
3 answers
Answers
answer 1
You can play basic online games including those that use Flash. Anything that consumes a lot of CPU on a desktop browser or that has advanced graphics is likely to run poorly on the cheaper CPU on a Samsung Chromebook or on an Intel Atom powered Chromebook.
1 year, 4 months ago
by
Posted by: 
lordarcy
 from
Durham, NC
+2points
2out of 2found this answer helpful.
answer 2
As far as disc based games, no, there is no disc drive. However, you can download games from online vendors, as long as it complies with the system requirements of the Chrombook.

Best Buy Mobile and Connectivity Specialist,

Kraig
1 year, 5 months ago
by
Posted by: 
spex
+1point
1out of 1found this answer helpful.
answer 3
No, Chromebooks only are able to operate within the Google Chrome web browser so games will not be able to be installed on this computer.
1 year, 5 months ago
by
Posted by: 
MatthewSBBY
+1point
1out of 1found this answer helpful.
Question

Can you install Microsoft Office?

I have heard that you are not able to install Microsoft Office; I need a computer that will be able to use Microsoft Outlook so I am wondering if this computer will be able to support that?
1 year, 9 months ago
by
Posted by: 
Anonymous
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Google Docs supports viewing of Microsoft Office files, converting Office files to Google Docs, and when you create a Google Doc file you can save it as an Office format if needed.
1 year, 5 months ago
by
Posted by: 
SaLesSki
 from
Milwaukee, WI
+5points
5out of 5found this answer helpful.
answer 2
Although the Chromebooks will have Office like software that can be downloaded, since this is not a Windows Laptop, it will not be directly compatible with MS Office. If you are looking for a Windows based Laptop, please take a look at any of the Series 3, 5, 7 or 9 Samsung laptops.

-MrSamsung
1 year, 9 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
+9points
9out of 9found this answer helpful.
Question

Does this Chromebook come with everything that a brand new one would?

Does this come with the two years of cloud storage and in-flight usage coupons that the original product came with? Does it come with a manufacturer's warranty? Does it come with the same accessories?
1 year, 9 months ago
by
Posted by: 
Potential Customer
 from
19010
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
+4points
5out of 6found this question helpful.
2 answers
Answers
answer 1
For the hardware itself, maybe/probably - I don't actually know.

But refurbished Chromebooks do not include the free 100GB upgrade for Google Drive storage, as per question #7 in this Google page: https://support.google.com/chromeos/answer/2703646

If the URL I included above gets removed, assemble it from these parts:

support .google .com / chromeos / answer / 2703646
1 year, 5 months ago
by
Posted by: 
Anonymous
+1point
2out of 3found this answer helpful.
answer 2
Thank you for the question. Although I do not have any information on refurbished items, a dedicated Retail representative may be able to assist you better with this question. Unfortunately, since I do not have access to the retailer’s inventory system, I cannot provide any additional information on refurbished items in regards to included services and accessories, reason for being refurbished, refurbishing location, pricing, availability or on warranties included with refurbished items. Please click on the customer service link for more details.

-MrSamsung
1 year, 9 months ago
by
Posted by: 
MrSamsung
 from
SamsungHQ
-12points
4out of 20found this answer helpful.
Question

Is it a touch screen also?

1 year, 7 months ago
by
Posted by: 
Anonymous
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This model is not a touch screen. The Chromebook Pixel model is though here: http://goo.gl/8L51D
1 year, 5 months ago
by
Posted by: 
SaLesSki
 from
Milwaukee, WI
0points
0out of 0found this answer helpful.
answer 2
This model is not a touch-screen.

Thanks for your interest in Samsung products.

--Mr.Samsung
1 year, 6 months ago
by
Posted by: 
MrSamsung
0points
0out of 0found this answer helpful.
Question

Is this Chromebook model dual voltage?

Is the 40W power adapter universal? By this I mean does it convert 120V to 240V for use in European countries? Is a converter plug alone okay or would a transformer for the voltage be needed?
1 year, 6 months ago
by
Posted by: 
Anonymous
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
I haven't traveled overseas with it but the power adapter is labeled with support from 100-240 V and both 50 and 60 Hz.
1 year, 4 months ago
by
Posted by: 
lordarcy
 from
Durham, NC
0points
0out of 0found this answer helpful.
answer 2
Laptops sold in the U.S. Region will only be compliant with 120v standards. While there are converter options available, we recommend purchasing in the region where the product will be used most.

Thanks for your interest in Samsung Chromebooks.

--Mr.Samsung
1 year, 6 months ago
by
Posted by: 
MrSamsung
-3points
0out of 3found this answer helpful.
Question

Does this product have a built in plash player and/or con it support a flash player?

1 year, 6 months ago
by
Posted by: 
Anonymous
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
This Chromebook does support Flash
1 year, 5 months ago
by
Posted by: 
SaLesSki
 from
Milwaukee, WI
+1point
1out of 1found this answer helpful.
answer 2
Yes, Flash is supported, and there is even some assistance if you run into trouble. (We don't suspect that you will, but just in case you want to check it out while you set it up....)

http://tinyurl.com/mwmvhqa

Thanks for your interest in Samsung Chromebooks.

--Mr.Samsung
1 year, 6 months ago
by
Posted by: 
MrSamsung
0points
1out of 2found this answer helpful.
Question

Does it come with the original packaging?

I want to buy it to donate it to my school, but it needs to come with the packaging and wrapping.
1 year, 6 months ago
by
Posted by: 
namrod05
 from
el paso, tx
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
My refurbished Chromebook did not come in its original packaging or equivalent. The laptop came in an unmarked brown cardboard box.
1 year, 4 months ago
by
Posted by: 
bj86
 from
okc,ok
0points
0out of 0found this answer helpful.
answer 2
We don't have information on the packaging for Geek Squad Refurbished items. Please contact Best Buy directly for more information on this particular refurbished model.

--Mr.Samsung
1 year, 6 months ago
by
Posted by: 
MrSamsung
-1point
0out of 1found this answer helpful.
Question

When you buy the laptop does it come with the laptop or do you have to buy it individually ?

1 year, 6 months ago
by
Posted by: 
Anonymous
on Samsung - Geek Squad Certified Refurbished 11.6" Chromebook - 2GB Memory - 16GB Flash (eMMc) Memory - Silver
-2points
0out of 2found this question helpful.
2 answers
Answers
answer 1
Yes,it comes with a laptop, but you must supply your own lap.
1 year, 2 months ago
by
Posted by: 
Psdenno
+8points
8out of 8found this answer helpful.
answer 2
The laptop computer is included in the box.

We think there might be part of your question missing, and if so, please repost your question so we can help answer your inquiries.

Thanks for your interest in Samsung products.

--Mr.Samsung
1 year, 6 months ago
by
Posted by: 
MrSamsung
-1point
0out of 1found this answer helpful.
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