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Customer Questions & Answers for
HP - 564 Black Vivera Original Ink Cartridge - Black

Print your important documents and favorite photos with this dark black ink, which dries instantly and resists smudging
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59 Answers
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Questions & Answers for HP - 564 Black Vivera Original Ink Cartridge - Black

Question

CAN I ONLY REPLACE THE BLACK CARTRIDGE

INK I S LOW AND I WONDER IF I CAN ONLY RE PLACE THE BLACK?
HP PHOTOSMART6520
5 months ago
by
Posted by: 
Anonymous
on HP - 564 Black Vivera Original Ink Cartridge - Black
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2 answers
Answers
answer 1
Yes, if that is the only cartridge that is low you can replace that one.
5 months ago
by
Posted by: 
printmorepages
 from
missouri
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answer 2
This HP Printer requires the use of all of ink cartridges in order to print. All of the ink cartridges must be functional and not completely depleted of ink. This HP Printer has the ability to be manually set to where it prints using just the black ink cartridge. Please keep in mind that in order to achieve a true black you will need the use of all of the inks. If you manually set the printer to use just the black ink only the prints will be in grayscale.
5 months ago
by
Posted by: 
HP Team
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Question

Why aren't the Symbols printed on the Packaging

If the bowtie and pentagon symbols are so important (because the bowtie is not usuable in all printers); why doesn't HP print the icons on the packaging material so when you buy a package of ink; you aren't suprised to find, the black ink (the only one needing to be replaced at the moment) will not work in your printer. This has happened to me and I can tell you as a customer; I am very frustrated. This is like false advertising.
7 months ago
by
Posted by: 
Helen
on HP - 564 Black Vivera Original Ink Cartridge - Black
+1point
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1 answer
Answers
answer 1
Every HP printer I've ever used has those symbols, they are for proper placement of the correct cartridge in it's correct slot in the printer. The figures are not for determining which ink cartridge to buy. for that you must find your printer model number on the ink packaging, it's usually on one of the sides. Also HP includes a card with the printer that has the cartridge number on it. Hope this helps.
4 months, 1 week ago
by
Posted by: 
erpnyvtueby21
 from
Cincinnati, Ohio
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Question

what is the difference between a 564 and a 564xl ink cartridge

7 months ago
by
Posted by: 
Anonymous
on HP - 564 Black Vivera Original Ink Cartridge - Black
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2 answers
Answers
answer 1
Twice as much ink.
6 months ago
by
Posted by: 
Sporkimus
 from
Minnesota
+1point
1out of 1found this answer helpful.
answer 2
The difference between the two cartridges that you listed in your question is the amount of ink that they cartridges hold. The HP 564XL Original Ink Cartridges are high yield cartridges and contain more ink. They are considered as a cost effective purchase because the cost per page is lower then the standard HP 564 Original Ink Cartridges.
7 months ago
by
Posted by: 
HP Team
+2points
2out of 2found this answer helpful.
Question

HP 5520 Printer

Can I use HP - 564 Model: CB317WN ink cartridge for HP Photosmart 5520 with product number CX042A ?
9 months ago
by
Posted by: 
Joe
 from
Africa
on HP - 564 Black Vivera Original Ink Cartridge - Black
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2 answers
Answers
answer 1
Yes, that will work.
5 months ago
by
Posted by: 
Blueiiis
 from
Greenwood, IN
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answer 2
This HP Printer is compatible with the HP 564 Original Ink Cartridges and the HP 564XL High Yield Original Ink Cartridges.
9 months ago
by
Posted by: 
HP Team
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Question

Ink cartridges

I have a hp photo smart plus B209 a-m printer and I'm trying to find out what ink cartridges it takes? I have 564xl and color seems to work fine but can't get the black to print. Do I need different cartridge for black?
1 year, 3 months ago
by
Posted by: 
Anonymous
on HP - 564 Black Vivera Original Ink Cartridge - Black
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2 answers
Answers
answer 1
some of the printers do take different black ink cartridges
1 year, 3 months ago
by
Posted by: 
brishyqa
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answer 2
The HP Photosmart Plus All-in-One Printer - B209 series printers are comaptible with the HP 564 Black Ink Cartridge (CB316WN) and the HP 564XL Black Ink Cartridge (CN684WN).
1 year, 3 months ago
by
Posted by: 
The_HP_Guru
 from
Boise, ID
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Question

The HP 564 setup cartridge w/ the Black Pentagon.......

It is thicker than the Photo ink Cartridge. Does that needs to be in place, for my color pictures to be printed. The ink in the cartridge is out, what other cartridge is needed? The same, which I cannot find or another HP 564 Photo Black cartridge, which is much thinner. Thank you, I have the wireless HO Photosmart 7525 printer.

Thank you!
1 year, 2 months ago
by
Posted by: 
VMaurice
 from
New Rochelle, NY
on HP - 564 Black Vivera Original Ink Cartridge - Black
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2 answers
Answers
answer 1
They each go into their respective slots. You cannot interchange. The cartridges need to be installed but not necessarily full. They can be empty.
5 months ago
by
Posted by: 
Blueiiis
 from
Greenwood, IN
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answer 2
We discovered that you do need to replace your regular black ink cartridge when printing photos even though you do have the photo black cartridge installed with ink supply. Apparently, during printing, your projects pull a degree of black from both.
5 months, 2 weeks ago
by
Posted by: 
retiredtraveler
 from
Stoughton, WI
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Question

Message: Ink cartridge appears to be missing

On my Photosmart C6300 I replaced the three color cartridges and the black XL. I'm now getting a message that the Photo Black is missing -- although I had not had one in that slot befor. It printed fine without the Photo Black, but now I just get the error message and nothing will print. BTW, I never print photos, so I have never replaced that cartridge since the original one ran out years ago.
1 year, 7 months ago
by
Posted by: 
Anonymous
on HP - 564 Black Vivera Original Ink Cartridge - Black
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2 answers
Answers
answer 1
Most HP printers will not work without all of the cartridges in place as the printer needs to recognize that the proper ones are in place before you can print anything. I am not sure if there was a glitch that allowed you to print without the black cartridge being installed, but I have had brand new cartridges that the printer would not recognize after installing them. Each cartridge has a tiny circuit strip on it that may be damaged. Try using a different cartridge and return the one that doesn't work. I don't know about you, but stuff like this happens to me when I have the least amount of time for it.
10 months ago
by
Posted by: 
Metalman01
 from
Mount Morris MI
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answer 2
I have not had that specific problem, but there is am HP Print and Scan Dr. tool that is free that has fixed any problems I have ever had. Hope it helps!

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/printer_diag/&softwareitem=mp-120776-1
10 months ago
by
Posted by: 
Lindsey1980
 from
Summerville, SC
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Question

I have an Epson Stylus CS4800 printer

I cannot select number of pages or if I want to print in black and white or color. Can this be fixed?
1 year, 7 months ago
by
Posted by: 
Tilt
 from
Milwaukee, WI
on HP - 564 Black Vivera Original Ink Cartridge - Black
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
probaly udate printer drivers/ firmware
8 months ago
by
Posted by: 
ninjadave1
 from
watertown, wi
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answer 2
Try clicking on perferences or advance tab, assuming there is one.
10 months ago
by
Posted by: 
FRENCHYS
 from
BRISTOL
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Question

Replaced black cartridge and now printer will not print text

I have a HP Photosmart Premium Printer -Model c309g. I replaced the depleted black ink cartidge with a brand new one and now it will not print any black text. Colors all print. I am now getting a message that the photo ink is depleted ( I have never printed photos and seldom any graphics.) Is the photo ink necessary for printing text? Can a regular hp black cartridge be substituted for photo ink? What do I try now to get this printer to print?? All cartridges are hp ink.
1 year, 7 months ago
by
Posted by: 
v
on HP - 564 Black Vivera Original Ink Cartridge - Black
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2 answers
Answers
answer 1
I had this problem and it was a printer problem not the ink cartridge. Try reinstalling your printer. It worked for me.
8 months ago
by
Posted by: 
sophiesgramma
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answer 2
I have a different model but HP came out with this new(?), *free* tool that runs and checks everything and fixes the errors for you. It is called the HP Print and Scan Doctor. Here is the link, hope it helps!

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/printer_diag/&softwareitem=mp-120776-1
10 months ago
by
Posted by: 
Lindsey1980
 from
Summerville, SC
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Question

I bought 2 564 ink cartridge for my C309g printer HP model, I am only using one because the other one was the same size, will this be ok is 564XL

1 year, 9 months ago
by
Posted by: 
msuthe
on HP - 564 Black Vivera Original Ink Cartridge - Black
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2 answers
Answers
answer 1
I believe xl just means that it has more ink
9 months ago
by
Posted by: 
pinkunicorn59
 from
santa rosa, ca
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answer 2
The HP Photosmart Premium All-in-One C309g does supports HP 564XL ink cartridges.
1 year, 9 months ago
by
Posted by: 
The_HP_Guru
 from
Boise, ID
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