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Customer Questions & Answers for
LeapFrog - LeapPad Ultra XDi Learning Tablet - Green

Let your child enjoy fun learning experiences with this LeapFrog LeapPad Ultra 33200 learning tablet, which includes 11 apps and features a 7" touch screen for simple operation and built-in Wi-Fi for on-the-go Internet connectivity.
Customer Questions & Answers:
17 Questions
 | 
54 Answers
Overall Rating:
4.381 out of 5
4.4
out of
5

Questions & Answers for LeapFrog - LeapPad Ultra XDi Learning Tablet - Green

Question

How restrictive is the parent controlled wi-fi? Can you use YouTube and watch Thomas videos?

1 week, 4 days ago
by
Posted by: 
Kim
 from
PA
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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2 answers
Answers
answer 1
LeapSearch, powered by Zui, includes over 1,000 hand-selected fun and engaging pieces of content, including videos, images, games and web pages, that are 100% kid-appropriate. Every content experience your child will encounter with LeapPad has been approved by LeapFrog’s team of learning experts, so parents don’t have to set filters or search amongst a sea of content and guess which is appropriate. We do the rigorous work, so you don’t have to.
1 week, 1 day ago
by
Posted by: 
Anonymous
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answer 2
You're able to put the restrictions on the WIFI manually to decide what can or cannot be accessed.
1 week, 4 days ago
by
Posted by: 
CommunityAnswer
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Question

Do you sell software in Spanish (or can you reconfigure for Spanish)?

Am planning to buy this as a present for a 4 year-old in South America who doesn't speak English. I know you can reconfigure laptops but not sure about these kid's tablets. He also wants to learn English so some English instruction from the Spanish would be helpful as well...
3 weeks, 1 day ago
by
Posted by: 
Anonymous
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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2 answers
Answers
answer 1
There are Apps that can be purchased separately that enable the device to speak in both English and Spanish.
1 week, 1 day ago
by
Posted by: 
CommunityAnswer
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answer 2
We have some Spanish titles available, however the devices are not available in Spanish.
2 weeks ago
by
Posted by: 
Anonymous
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0out of 0found this answer helpful.
Question

Do you have to buy an app center download card for the LeapPad Ultra and the LeapPad Ultra XDi?

3 weeks, 2 days ago
by
Posted by: 
Anonymous
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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2 answers
Answers
answer 1
No. You don't. Visit Leappad.com for more info.
1 day ago
by
Posted by: 
Mindy
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answer 2
No, you can purchase in the LeapFrog App Center with credit card or Paypal.
2 weeks ago
by
Posted by: 
Anonymous
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Question

What is the difference between the LeapPad Ultra and the LeapPad Ultra XDi? Can the LeapPad Ultra cases be used for the LeapPad Ultra XDi?

3 weeks, 2 days ago
by
Posted by: 
Anonymous
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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1 answer
Answers
answer 1
The difference is only cosmetic. The LeapPad Ultra XDi is compatible with the LeapPad Ultra accessories.
2 weeks ago
by
Posted by: 
Anonymous
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Question

Is this new ultra xdi have a stronger screen than the Ultra before that the screen cracked easy?

1 month ago
by
Posted by: 
Anonymous
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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1 answer
Answers
answer 1
The screens for our devices have gone through extensive pressure, drop and kid testing to ensure the highest quality possible for the nature of the device. They even come with an added layer of protection so in the event a crack happens, there are no added safety concerns for you or your little ones.
1 month ago
by
Posted by: 
Anonymous
+1point
1out of 1found this answer helpful.
Question

Does purchasing the ultra tablet include a charger?

Does this include any type of way to charge the tablet?
3 months, 1 week ago
by
Posted by: 
Laura412
 from
Texas
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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5 answers
Answers
answer 1
Yes, a charger and USB cord is included with the LeapPad Ultra XDi.
1 week, 1 day ago
by
Posted by: 
Anonymous
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answer 2
Yes; it plugs into an outlet and connects to the tablet to charge the internal battery
1 month, 2 weeks ago
by
Posted by: 
Biomaton
 from
Federal Way, WA
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answer 3
Yes
1 month, 4 weeks ago
by
Posted by: 
2829
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answer 4
Yes includes a charger and USB cable. You can get an additional charger from the store for $10 if you ever need or loose it.
2 months, 1 week ago
by
Posted by: 
deanbean0
 from
Myrtle Beach SC
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answer 5
Yes a charger is included.
3 months, 1 week ago
by
Posted by: 
CommunityAnswer
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Question

How long does it take to download apps from leappad.com?

I've been trying to download a three games and its been at least an hour. Is it supposed to take this long?? What's the average on time per game?
6 months ago
by
Posted by: 
Brittany
 from
Oklahoma
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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3 answers
Answers
answer 1
App downloads are not very large files, however videos tend to be the largest. If you are downloading a purchase of many apps, or if you are downloading LeapFrog Connect for the first time with many apps on your account this would increase the time for download. If you continue to experience issues, feel welcome to reach out to our Customer Support team, they're at support@leapfrog.com or 1-800-701-5327 M-Th: 9:00 am - 5:00 pm EST and Fri.: 9:00 am - 3:00 pm EST.
1 week, 1 day ago
by
Posted by: 
Anonymous
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answer 2
The average time for my sons downloads has been about a minute. Try only downloading one item at a time and waiting until it is complete to begin a 2nd download. Also, check your internet connection. You may have a poor connection, lack bandwidth due to too many devices on your connection, and simply need a faster connection to minimize lag. I hope this guidance helps.
5 months, 1 week ago
by
Posted by: 
Momof2
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answer 3
Download times can vary widely between websites and services. If you believe that your downloads for this product are taking overlong, I recommend contacting LeapPad for further assistance.
6 months ago
by
Posted by: 
JohnBBY
0points
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Question

How do you get in touch with the manufacturer for repairs?

how do you get in touch with the manufacturer if the tablet malfunctions?
7 months ago
by
Posted by: 
Anonymous
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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3 answers
Answers
answer 1
There was a njmber in the instructions.look on the website
1 month, 4 weeks ago
by
Posted by: 
2829
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answer 2
Enclosed information received upon initial purchase if not satisfied with enclosed information at the time of purchase visit manufacturer online contact & product service information
4 months ago
by
Posted by: 
Raindrops
 from
Dallas
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answer 3
Reach out to the LeapFrog Customer Support team, they're at support@leapfrog.com or 1-800-701-5327 M-Th: 9:00 am - 5:00 pm EST and Fri.: 9:00 am - 3:00 pm EST. Thanks!
6 months ago
by
Posted by: 
Anonymous
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Question

Do I need a computer to set up the features?

I have no laptop/computer but I do have an iPad with wifi do I need to connect this game through the computer?
9 months ago
by
Posted by: 
Anonymous
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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3 answers
Answers
answer 1
No
1 week, 4 days ago
by
Posted by: 
KLG1960
 from
Taylorville, IL
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0out of 0found this answer helpful.
answer 2
if your ipad has the ability to accept usb than yes otherwise no
8 months ago
by
Posted by: 
mcphert
 from
baltimore md
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0out of 0found this answer helpful.
answer 3
The LeapPad will require an initial set up while synced to a computer with LeapFrog Connect installed. It can not be synced to a mobile or iPad device.
9 months ago
by
Posted by: 
Anonymous
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Question

Are there any cartridges available for purchase for the Ultra or are they strictly available for download?

11 months ago
by
Posted by: 
Grandma
 from
Illinois
on LeapFrog - LeapPad Ultra XDi Learning Tablet - Green
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8 answers
Answers
answer 1
Cartridges available too!
10 months ago
by
Posted by: 
Rae86
 from
Texas
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answer 2
Yes there a lot that you can get after you set it up with wifi all of our games where done by download
10 months ago
by
Posted by: 
Bobbyboy813
 from
Medford nj
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answer 3
You can purchase any Leap pad game cartridges and they will work with the Ultra. All the Leap pad games work with each different version of the Leap pad's (Original, Leap pad 2 and the Ultra).
10 months ago
by
Posted by: 
JakeNH
 from
New Hampshire
+3points
3out of 3found this answer helpful.
answer 4
Cartridges are available for the ultra
10 months ago
by
Posted by: 
kenroq
 from
NY, NY
+1point
1out of 1found this answer helpful.
answer 5
yes they have cartridge games that can be used with the LeapPad 2 as well as other LeapFrog products. Downloaded games can be used on up to 3 devices.
10 months ago
by
Posted by: 
rexyface
 from
Houston, Tx
+1point
1out of 1found this answer helpful.
answer 6
Yes it takes the leap frog explorer games.
10 months ago
by
Posted by: 
mp2913
 from
Toledo,OH
+1point
1out of 1found this answer helpful.
answer 7
Any of the cartridges that have the box on the bottom right of the front of the packaging that say they're combatible with all LeapPad or LeapPad Tablets should work. From what I saw at my Best Buy that was all but maybe 1 of them.
11 months ago
by
Posted by: 
VolRath217
 from
Little Rock, AR
+1point
1out of 1found this answer helpful.
answer 8
The LeapPad Ultra is compatible with cartridges from the LeapFrog Explorer library of games.
11 months ago
by
Posted by: 
Anonymous
+1point
1out of 1found this answer helpful.
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