Looking for Answers about Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White?

Customer Questions & Answers for
Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White

This side-by-side refrigerator features an automatic dispenser that delivers filtered ice and water at the touch of a button. The refrigerator features spill-proof shelves and ample gallon door storage to accommodate your food storage requirements.
Customer Questions & Answers:
21 Questions
 | 
22 Answers
Overall Rating:
3.52 out of 5
3.5
out of
5
(25 Reviews)25

Questions & Answers for Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White

Question

Does ice seem to go all over the place when you dispense only cubed ice?

Just got this fridge, but when filling my
qater bottle with cubed ice, the dispenser
Spots out crushed ice as wells king a mess everywhere!!!
10 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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2 answers
Answers
answer 1
I'm sorry to hear you're having an issue filling your water bottle. It isn't unusual for some crushed ice to be dispensed when cubed is selected, especially if crushed had been selected previously. Crushed ice fragments can sometimes collect in the dispenser chute or in the bottom of the ice bucket. To prevent it from dispensing outside the bottle, you should hold the mount of the bottle up against the opening to the dispenser chute. If the opening to your bottle is smaller than the dispenser chute opening, it may be necessary to dispense the ice into a larger container to prevent some from escaping, then transfer it to your bottle.

Thank you,
Ms. Samsung
10 months ago
by
Posted by: 
Anonymous
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answer 2
If the fridge was recently set to dispense crushed ice, then this is perfectly normal - some residual crushed ice may be produced. You may also wish to verify that no blockages have occurred.
10 months ago
by
Posted by: 
AaronGS
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Question

Does RS263TDPN come with door alarm and crisp drawers like RS261?

I saw on the website that the white and black color of RS263 come with door alarm but not the stainless platium, is this correct? Just wanted to double check. Also RS261 also come with crisp drawers, does RS263 also come with them as well?

Thank you for answering my questions.
1 year, 5 months ago
by
Posted by: 
Alice
 from
Brea, CA
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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1 answer
Answers
answer 1
Yes, the RS263TDPN does have the door alarm and crisper drawers, like the other RS263TD colors and the RS261MD model.

Thanks for your interest,
Ms. Samsung
1 year, 5 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

What is the difference between this model and model RS261MDBP?

1 year, 6 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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answer 1
The key difference between the RS263TD and the RS261MD models is the cooling system. The former uses Samsung's signature Twin Cooling design that helps fresh food last longer thanks to the higher humidity level in the refrigerator, eliminates the transfer of odors from the fridge to the freezer, and helps to reduce freezer burn. Twin Cooling also enables the RS263TD to use less energy on average, as indicated by the Tier 3 CEE and Energy Star ratings. The RS261MD uses a conventional mono-cooling system aided by multiple fans that help to circulate the cold air throughout the refrigerator compartment.

It's worth noting that the particular model numbers in question are also different colors. The RS263TDPN features Samsung's Stainless Platinum finish, while the RS261MDBP is smooth black. Both the RS263TD and RS261MD are available in other finishes, as well. For more information and color availability in your area, please call 888-BEST BUY or contact your local Best Buy Appliance Associates.

Thanks for your interest!
Ms. Samsung
1 year, 6 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

We had some blood from meat drip down into the area where the water tubing is. How can I access this area to clean this up?

1 year, 8 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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Answers
answer 1
Thanks for the question. You can remove all of the shelves and bins to thoroughly clean the refrigerator. However, if something has spilled into areas not easily accessible by removing the the shelves and bins, then Samsung recommends having a service technician assist you. If you feel it's necessary to access the sealed areas behind the refrigerator, please call 800-SAMSUNG to speak with an agent who can assist you in determining the available options.

- Ms. Samsung
1 year, 8 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

Sputtering/hissing noise from back panel in refrigerator side?

This afternoon I noticed an odd noise that seemed to come from the panel behind the drawers in the fridge side of the unit. It sounded like an occasional sputter/hiss. The fridge was still quite cold however and I didn't see anything obviously wrong. Do you have any idea what the noise may have been? Should I be concerned?

Thanks!
1 year, 11 months ago
by
Posted by: 
Steve
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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1 answer
Answers
answer 1
The bubbling or sputtering sound you're hearing is normal, and is caused by refrigerant gas moving through the pipes in your refrigerator as it cools. As long as the fridge and freezer continue to cool properly, there's no reason for concern.

- Ms. Samsung
1 year, 11 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

Does this refrigerator have manual restart

We have a samsung refrigerator right now that when the power goes out you have to manually restart it yourself by holding down 2 of the controls at the same time and you have to hold them for quite a while. We are renting our home out and have already had an issue with the tenants that are in our home. I am sure anyone can see how this would be an issue ecspecially if you are out of town etc... we are looking to replace it but I am not sure how to tell if any of these refrigerators are the same way. We definately don't want to replace it with something that you have to maually restart. Does anyone know if there is a specific code or specification that would tell me if a refrigerator has to be reset this way or not? Thank you!
2 years, 2 months ago
by
Posted by: 
DLJ
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your refrigerator. Power outages are sometimes accompanied by surges that can effect the refrigerator's controls, such as causing the activation of "Demo mode", which may be what you're describing. If you live in an area that is subject to frequent power outages, I would suggest contacting your local electrician or your power company for advice on protecting the electronics in your home, including the appliances, from power surges.

Thank you,
Ms. Samsung
2 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

I want this model in the platinum finish. Can I order it from Best Buy?

2 years, 9 months ago
by
Posted by: 
Grimby
 from
Atlanta, GA
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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1 answer
Answers
answer 1
Thank you for your interest. Unfortunately, the RS263 is not available in the Stainless Platinum finish at this time. I would suggest contacting 888-BEST BUY or your local Best Buy appliance team for assistance determining whether other colors will become available in the future.

- Ms. Samsung
2 years, 9 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

what is the right temperature for the freezer and the fridge samsung rs267td

2 years, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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1 answer
Answers
answer 1
The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively.

- Ms. Samsung
2 years, 9 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

Samsung RS263tdrs vs RS265tdrs

Hello, Can you compare these two models? Thanks.
2 years, 11 months ago
by
Posted by: 
song
 from
ca
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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1 answer
Answers
answer 1
Thank you for the question. The key differences between the RS263TDRS and the RS265TDRS are in the location of the icemaker and the design of the display panel. The former features a compact icemaker located inside the freezer compartment and a "bar-type" control panel; the latter has an in-door icemaker and premium LED display. In addition, the freezer lighting is slightly different; the RS265TDRS features Tower LED lighting in the freezer while the RS263TDRS has standard LED lighting in that compartment. Both models feature LED lighting in the refrigerator, through the door cubed or crushed ice and water, as well as Samsung's signature Twin Cooling system to help keep food fresh longer. Both are also part of the line-up that has earned Samsung the JD Power & Associates Overall Customer Satisfaction Award for Refrigerators for six straight years (2005-2010).

- Ms. Samsung
2 years, 11 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

what is the right temperature for the freezer and the fridge samsung rs267td?

what is the right temperature for the freezer and the fridge samsung rs267td?
3 years ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
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1 answer
Answers
answer 1
The recommended temperature for the refrigerator and freezer compartments is 38°F and -2°F, respectively.

Thank you for the question!
Ms. Samsung
3 years ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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