Looking for Answers about Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel?

Customer Questions & Answers for
Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel

Organize your fresh and frozen foods in this side-by-side refrigerator that features spill-proof, tempered-glass shelves and plenty of drawer and door storage. The Twin Cooling temperature management system ensures optimal temperatures for storing your food. Product specs and dimensions (PDF)
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64 Questions
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102 Answers
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Questions & Answers for Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel

Question

Should the dispenser water be warm?

Just had our RS265TDRS refrigerator delivered yesterday. As of this morning it (still) dispenses slightly less than room temperature water, which is very unfortunate since we don't like ice in our drinks but want cool water. The manual says to cool down water with ice if you want cold water. The troubleshooting guide on Samsung's website says the water should be cool/cold since there is a 2 liter storage tank. Is mine defective or are we really only able to get warm water from the dispenser?
4 years, 7 months ago
by
Posted by: 
Lee
 from
Kirkland
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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3 answers
Answers
answer 1
To follow up, my water did end up chilling. It took about 3 days to reach it's coldest temperature and has since then been cold enough. But I don't like how it drips a couple times in the minute following dispensing water.
4 years, 5 months ago
by
Posted by: 
Lee
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answer 2
I noticed the same thing with mine. Water was always tepid. Tasted good, but disappointing. The only thing I found was to put just about a half inch of crushed ice in the bottom of the cup before dispensing water. The water melted the ice pretty quick, and just left the water cooler. But really, really disappointing.
4 years, 5 months ago
by
Posted by: 
Richter12x2
 from
Dallas
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answer 3
Thanks for the question. Since it can take up to 24 hours for the refrigerator to cool completely depending on several factors including the difference between the starting and set temperatures in the fridge and freezer, it's possible that the water in the storage tank did not have long enough to cool when you initially dispensed it. The amount of time it takes the water to cool in the storage tank depends in large part on the temperature of the incoming water, as well as the set temperature of the refrigerator. Please make sure the refrigerator is connected to a cold water supply, then wait 24 hours. If the water is still warm, your refrigerator may require service. Please call 888-BEST BUY or 800-SAMSUNG for further assistance.

- Ms. Samsung
4 years, 7 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

When was this refrigerator Samsung RS265TDRS first released and why is not available in my local Reno, NV store?

Samsung Model RS265TDRS is it a new 2010 model or a discontinued model? What is the difference between 265 and 267 model besides $200 price difference?
Thanks, Pete
5 years, 11 months ago
by
Posted by: 
Pete
 from
Reno, NV
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
Other main difference is the number of LED lights.
267 is much more brighter than 265. It has taller tower lights as well as more LEDs at bottom drawer. So total 6 more LED lights in 267. So you can see easily. People say it's worth extra $200 as 265 seems to be dark and when you fill the refrigerator there is less light as all light is coming from backside.
5 years, 4 months ago
by
Posted by: 
AD_cric
 from
Phoenix, AZ
+2points
2out of 2found this answer helpful.
answer 2
The RS265TDRS is a brand new 2010 model. I would suggest working with your local Best Buy Appliance Associates or calling 888-BEST BUY to determine when this model will be available in your area.

The main difference between the RS265 and RS267 is the addition of the "Cool Select Zone" in the RS267. The Cool Select Zone is an independent storage drawer in the refrigerator with three convenient settings: Quick Cool, which rapidly chills room temperature beverages; Thaw Mode, for defrosting frozen foods evenly; and Cool Mode, which adjusts to the overall refrigerator temperature.

Thank you for your interest!
- Ms. Samsung
5 years, 11 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

How long should it take for the ice maker to fill the ice bin?

5 years, 9 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
24 hours, although ice was in the basket in 15 hours
4 years, 9 months ago
by
Posted by: 
Anonymous
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answer 2
Thank you for the question. There are a number of variables that can effect the time needed for the ice bin to be filled, so following are some tips and guidelines for you to use in determining if your RS265TDRS is working properly. If you have just installed your refrigerator, it can take as much as 24 hours for the freezer to reach the temperature necessary for ice production to begin, depending on the difference between your room's temperature and the set temperature; the temperature of the food that's been added to the refrigerator and freezer during the cooling process; the humidity level; and how often the door is opened while cooling. The freezer temperature must be 5ºF or lower for the ice maker to work properly, and Samsung recommends setting the freezer temperature at -2°F. Once ice is produced, you should throw away the first three batches (approximately 30 cubes) to ensure the ice is being made from clean water.

Your Samsung refrigerator should produce about 120 ice cubes per day, which is in line with most manufacturer specifications. If your freezer is producing less than that, make sure the water valve is turned on and consider changing the water filter, since a clogged filter could effect water flow and ice production. To speed up ice production, press the Power Freeze button on the control panel. In the Power Freeze mode, both the compressor and the freezer fan run for 10 hours continuously. The ice making interval is reduced from 90 minutes to 55 minutes. If the ice bucket fills in less than 10 hours, Power Freeze stops automatically.

- Ms. Samsung
5 years, 9 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+2points
3out of 4found this answer helpful.
Question

Water and Ice Dispenser

How sturdy is the water and ice dispenser? does not look that sturdy and I am a fraid that it will break off easily. You have push once to get water and then push harder to get ice.
Thanks
5 years, 8 months ago
by
Posted by: 
Patrick
 from
Houston
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
this was a complete joke....first, the water was a trickle, to get ice you needed to press hard....won't work with kids....I ran out of ice every day...i returned the fridge. its not made for american needs. its pretty, just not pratical.
5 years, 7 months ago
by
Posted by: 
stock123
 from
atlanta
+1point
1out of 1found this answer helpful.
answer 2
Samsung's refrigerators have an excellent reputation for quality and performance, as evidenced by six consecutive years as the recipient of the JD Power & Associates Overall Customer Satisfaction Award for Refrigeration (2005-2010). The new dispenser has a 2-stage design, operating in tandem with the ice type and water buttons on the control panel, which dispenses water when pressed half-way, or ice when pressed all the way.

Thank you,
Ms. Samsung
5 years, 8 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
-1point
1out of 3found this answer helpful.
Question

what is the difference between the 26 cu RS261 and the 25.5 cu RS265 besides the .5 cu?

The 26 cu model is offered for $979.00 at a competitors and the price for the 25.5 cu is $1,339.99! What is the difference besides the savings in buying the bigger model?
5 years, 5 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
There are many differences in th deatils. I will guess and say the front water panel is different. Dual cooling fans. Built in door ice maker (nothing is inside..its all in the door). LED lighting. Just to name a few...
5 years, 4 months ago
by
Posted by: 
EMetz
 from
Franklin, WI
+4points
4out of 4found this answer helpful.
answer 2
Thanks for the question. There are several differences between the RS261 and RS265, though the capacity of both can actually be rounded to 26 cubic feet. The RS265 features Samsung's signature Twin Cooling system which helps keep food fresh longer, LED Tower Lighting and a premium-look "cafe style" dispenser. The RS261 uses a traditional "mono cooling" system, and features our standard-design LED lighting and ice and water dispenser. Both models share Samsung's six-year legacy as the JD Power Overall Customer Satisfaction award-winner for Refrigerators.

Thanks for your interest!
Ms. Samsung
5 years, 5 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+4points
4out of 4found this answer helpful.
Question

Does the RS265tdrs or 267 model come in a Flat Door Option (not curved)

5 years, 5 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
flat door
4 years, 9 months ago
by
Posted by: 
Anonymous
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answer 2
Thank you for your interest. While the RS265TDRS and RS267TDRS models do not have a significant curvature to the doors, the only model that Samsung currently has available with a flatter front is the RSG257 counter depth side by side.

- Ms. Samsung
5 years, 5 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
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Question

Ice Maker

I know that the ice maker can be turned off from the front panel. However, does the ice maker turn off when the ice in the bin reaches a certain level?
5 years, 4 months ago
by
Posted by: 
Mach
 from
PA
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Yes, the icemaker maintains the ice reservoir on the freezer door full
5 years, 4 months ago
by
Posted by: 
Amnmitch
 from
Olympia, WA
0points
0out of 0found this answer helpful.
answer 2
Yes, the icemaker in the RS265TDRS has a "feeler arm" that tells the icemaker to stop making ice when the storage compartment is full.

Thanks for your interest!
Ms. Samsung
5 years, 4 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+2points
2out of 2found this answer helpful.
Question

What is the optimum temperature setting for the refridgerator

5 years, 3 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
ice -2 refrid -36
4 years, 9 months ago
by
Posted by: 
Anonymous
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answer 2
Samsung recommends setting the refrigerator and freezer compartments at 38°F and -2°F, respectively.

- Ms. Samsung
5 years, 3 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
1out of 2found this answer helpful.
Question

what are the dimensions

what are the dimensions
5 years, 2 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
The cabinet is 35&3/4"wide(36&1/20"with front leg attached)X29&13/32"deep(36&11/32"with door and door handle attached))X68&5/8"high(69&17/20"with door and hinge attached)
4 years, 3 months ago
by
Posted by: 
Anonymous
0points
0out of 0found this answer helpful.
answer 2
The RS265TDRS measures 35-3/4" wide by 69-7/8" high with hinges by 33-15/16" deep with doors but without handles. The case depth is 29-5/8" and the depth with handles is 36-1/2".

Thanks for your interest!
Ms. Samsung
5 years, 1 month ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

What color are the sides?

5 years, 1 month ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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0out of 0found this question helpful.
2 answers
Answers
answer 1
Gray
4 years, 10 months ago
by
Posted by: 
Anonymous
0points
0out of 0found this answer helpful.
answer 2
The sides of the RS265TDRS are painted gray to match the stainless steel doors.

Thanks for your interest,
Ms. Samsung
5 years, 1 month ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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