Looking for Answers about Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel?

Customer Questions & Answers for
Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel

Organize your fresh and frozen foods in this side-by-side refrigerator that features spill-proof, tempered-glass shelves and plenty of drawer and door storage. The Twin Cooling temperature management system ensures optimal temperatures for storing your food. Product specs and dimensions (PDF)
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64 Questions
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102 Answers
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Questions & Answers for Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel

Question

Should the dispenser water be warm?

Just had our RS265TDRS refrigerator delivered yesterday. As of this morning it (still) dispenses slightly less than room temperature water, which is very unfortunate since we don't like ice in our drinks but want cool water. The manual says to cool down water with ice if you want cold water. The troubleshooting guide on Samsung's website says the water should be cool/cold since there is a 2 liter storage tank. Is mine defective or are we really only able to get warm water from the dispenser?
4 years, 8 months ago
by
Posted by: 
Lee
 from
Kirkland
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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3 answers
Answers
answer 1
To follow up, my water did end up chilling. It took about 3 days to reach it's coldest temperature and has since then been cold enough. But I don't like how it drips a couple times in the minute following dispensing water.
4 years, 6 months ago
by
Posted by: 
Lee
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answer 2
I noticed the same thing with mine. Water was always tepid. Tasted good, but disappointing. The only thing I found was to put just about a half inch of crushed ice in the bottom of the cup before dispensing water. The water melted the ice pretty quick, and just left the water cooler. But really, really disappointing.
4 years, 6 months ago
by
Posted by: 
Richter12x2
 from
Dallas
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answer 3
Thanks for the question. Since it can take up to 24 hours for the refrigerator to cool completely depending on several factors including the difference between the starting and set temperatures in the fridge and freezer, it's possible that the water in the storage tank did not have long enough to cool when you initially dispensed it. The amount of time it takes the water to cool in the storage tank depends in large part on the temperature of the incoming water, as well as the set temperature of the refrigerator. Please make sure the refrigerator is connected to a cold water supply, then wait 24 hours. If the water is still warm, your refrigerator may require service. Please call 888-BEST BUY or 800-SAMSUNG for further assistance.

- Ms. Samsung
4 years, 8 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

When was this refrigerator Samsung RS265TDRS first released and why is not available in my local Reno, NV store?

Samsung Model RS265TDRS is it a new 2010 model or a discontinued model? What is the difference between 265 and 267 model besides $200 price difference?
Thanks, Pete
6 years ago
by
Posted by: 
Pete
 from
Reno, NV
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
Other main difference is the number of LED lights.
267 is much more brighter than 265. It has taller tower lights as well as more LEDs at bottom drawer. So total 6 more LED lights in 267. So you can see easily. People say it's worth extra $200 as 265 seems to be dark and when you fill the refrigerator there is less light as all light is coming from backside.
5 years, 5 months ago
by
Posted by: 
AD_cric
 from
Phoenix, AZ
+2points
2out of 2found this answer helpful.
answer 2
The RS265TDRS is a brand new 2010 model. I would suggest working with your local Best Buy Appliance Associates or calling 888-BEST BUY to determine when this model will be available in your area.

The main difference between the RS265 and RS267 is the addition of the "Cool Select Zone" in the RS267. The Cool Select Zone is an independent storage drawer in the refrigerator with three convenient settings: Quick Cool, which rapidly chills room temperature beverages; Thaw Mode, for defrosting frozen foods evenly; and Cool Mode, which adjusts to the overall refrigerator temperature.

Thank you for your interest!
- Ms. Samsung
5 years, 11 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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Question

How long should it take for the ice maker to fill the ice bin?

5 years, 10 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
24 hours, although ice was in the basket in 15 hours
4 years, 10 months ago
by
Posted by: 
Anonymous
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answer 2
Thank you for the question. There are a number of variables that can effect the time needed for the ice bin to be filled, so following are some tips and guidelines for you to use in determining if your RS265TDRS is working properly. If you have just installed your refrigerator, it can take as much as 24 hours for the freezer to reach the temperature necessary for ice production to begin, depending on the difference between your room's temperature and the set temperature; the temperature of the food that's been added to the refrigerator and freezer during the cooling process; the humidity level; and how often the door is opened while cooling. The freezer temperature must be 5ºF or lower for the ice maker to work properly, and Samsung recommends setting the freezer temperature at -2°F. Once ice is produced, you should throw away the first three batches (approximately 30 cubes) to ensure the ice is being made from clean water.

Your Samsung refrigerator should produce about 120 ice cubes per day, which is in line with most manufacturer specifications. If your freezer is producing less than that, make sure the water valve is turned on and consider changing the water filter, since a clogged filter could effect water flow and ice production. To speed up ice production, press the Power Freeze button on the control panel. In the Power Freeze mode, both the compressor and the freezer fan run for 10 hours continuously. The ice making interval is reduced from 90 minutes to 55 minutes. If the ice bucket fills in less than 10 hours, Power Freeze stops automatically.

- Ms. Samsung
5 years, 10 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+2points
3out of 4found this answer helpful.
Question

Water and Ice Dispenser

How sturdy is the water and ice dispenser? does not look that sturdy and I am a fraid that it will break off easily. You have push once to get water and then push harder to get ice.
Thanks
5 years, 9 months ago
by
Posted by: 
Patrick
 from
Houston
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
this was a complete joke....first, the water was a trickle, to get ice you needed to press hard....won't work with kids....I ran out of ice every day...i returned the fridge. its not made for american needs. its pretty, just not pratical.
5 years, 8 months ago
by
Posted by: 
stock123
 from
atlanta
+1point
1out of 1found this answer helpful.
answer 2
Samsung's refrigerators have an excellent reputation for quality and performance, as evidenced by six consecutive years as the recipient of the JD Power & Associates Overall Customer Satisfaction Award for Refrigeration (2005-2010). The new dispenser has a 2-stage design, operating in tandem with the ice type and water buttons on the control panel, which dispenses water when pressed half-way, or ice when pressed all the way.

Thank you,
Ms. Samsung
5 years, 9 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
-1point
1out of 3found this answer helpful.
Question

Does the RS265tdrs or 267 model come in a Flat Door Option (not curved)

5 years, 6 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
flat door
4 years, 10 months ago
by
Posted by: 
Anonymous
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answer 2
Thank you for your interest. While the RS265TDRS and RS267TDRS models do not have a significant curvature to the doors, the only model that Samsung currently has available with a flatter front is the RSG257 counter depth side by side.

- Ms. Samsung
5 years, 6 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
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0out of 0found this answer helpful.
Question

what are the dimensions

what are the dimensions
5 years, 2 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
The cabinet is 35&3/4"wide(36&1/20"with front leg attached)X29&13/32"deep(36&11/32"with door and door handle attached))X68&5/8"high(69&17/20"with door and hinge attached)
4 years, 4 months ago
by
Posted by: 
Anonymous
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answer 2
The RS265TDRS measures 35-3/4" wide by 69-7/8" high with hinges by 33-15/16" deep with doors but without handles. The case depth is 29-5/8" and the depth with handles is 36-1/2".

Thanks for your interest!
Ms. Samsung
5 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What color are the sides?

5 years, 2 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
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2 answers
Answers
answer 1
Gray
4 years, 11 months ago
by
Posted by: 
Anonymous
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answer 2
The sides of the RS265TDRS are painted gray to match the stainless steel doors.

Thanks for your interest,
Ms. Samsung
5 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Fridge protrudes way too far past base cabinets for my linking. AWKWARD.

Does anyone else have a problem w /the fridge sticking extremely far out past your cabinets ? That extra 3" just makes it extremely awkward because it juts out into the room so far. Mine is up against a wall and I just don't like how it protrudes.
4 years, 10 months ago
by
Posted by: 
RisingPhoenix
 from
GA
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It seems ok to me. The price pay, so to speak, to keep from having it spread out, side to side, and not fit your kitchen.
4 years, 9 months ago
by
Posted by: 
bestbuyer51
 from
Bridgeton, MO
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0out of 0found this answer helpful.
answer 2
I'm sorry to hear the depth of the RS265TDRS is awkward in your kitchen. Some customers who don't want the refrigerator to protrude from the cabinets and are unable to recess it for a built-in appearance have decided to go with a counter depth model like the RSG257AARS which offers 24 cubic feet of storage in the shallower depth compared to the 26 cubic feet in the model you selected.

This counter depth model is also available at Best Buy for your consideration.

Thank you,
Ms. Samsung
4 years, 10 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
0points
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Question

Energy Saver

For Samsung RS265TDRS, there is a Energy Saver button on the control panel. When do you activate this function? I was told only to turn it on during vacation by a sales associate, which I am not fully convinced, I would like to hear the answer directly from Samsung. How much energy does it save with this function activated as opposed to having it inactivated? What setting does Samsung recommend on Energy Saver (when to turn on or off)?
4 years, 9 months ago
by
Posted by: 
Don
 from
Hunter
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
We have it selected all the time but will investigate further.
4 years, 9 months ago
by
Posted by: 
bestbuyer51
 from
Bridgeton, MO
0points
0out of 0found this answer helpful.
answer 2
The RS265TDRS's Energy Saver button turns off the low-wattage heater that helps to evaporate condensation between the doors; it is not a "vacation mode" setting and does not effect the temperature setting or energy use by the cooling system. Since condensation is more likely to occur in hot and humid climates or seasons, Samsung has given customers the option of turning this heater off to save energy during dryer seasons, like the winter months, or for those who live in dry climates. When Energy Saver is on, the heater is off.

I hope this helps to clarify this feature. Thanks for your interest,
Ms. Samsung
4 years, 9 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Ice Make Issues

I purchased this refrigerator (rs265tdrs) about 2 weeks ago and I have an issue with the ice maker. I find that even when I select "cubed ice" it will usually dispense quite a bit of crushed/chipped ice before actually dispensing the cubes. Sometimes it will dispense cubes and then start crushing it. The ice chips and pieces often jump out and land all over my kitchen floor, even when holding a cup completely to the back and top of the dispenser. Do all units do this or is there a chance I have a defective icemaker?
4 years, 8 months ago
by
Posted by: 
Anonymous
on Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
-2points
0out of 2found this question helpful.
2 answers
Answers
answer 1
We filnd that choosing crushed ice results in jamming the dispenser. It happened three times and then we decided to not use this feature anymore - cubed ice is fine.
4 years, 4 months ago
by
Posted by: 
lwc342
 from
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
It's not unusual for the RS265TDRS or other models to dispense a small amount of crushed ice even when cubed is selected, particularly if crushed ice had been selected previously. However, if yours is dispensing mostly crushed ice, it's possible that a build up of ice is preventing the door flap from opening or closing properly. I would suggest calling 800-SAMSUNG for assistance resolving this issue.

Thank you,
Ms. Samsung
4 years, 8 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
-2points
0out of 2found this answer helpful.
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