A:
Hi soccercop- Thanks for reaching out to us. We are sorry to hear of this unfortunate experience. If the range surface seems too hot, check the oven vent. On ranges with Calrod coils (not smooth top cooktop), the oven vents from beneath the right or left rear burner. When the oven is in use, heat is exhausted under that coil. If the vent opening on the burner bowl is turned the wrong way, heat from the oven will divert under the cooktop, rather than out from right rear burner. For help in positioning offset vent, refer to the Owner's Manual. Avoid covering the right rear Calrod element with a decorative burner cover. This will cause heat to build up under the cooktop when the oven is in use. Check the pan size. Oversized pans will trap heat between the bottom of the pan and the cooktop; this will transfer a lot of heat to the cooktop.
Your pans should not hang over more than one inch on each side of any surface burner. For example: On an 8" burner the maximum pan size should not exceed ten inches. On 6" burners, the pans should not be larger than eight inches. Make sure the burners are uncovered. Covering the drip pans with aluminum foil will transfer more heat to the cooktop. Dark or porcelain drip pans can conduct more burner heat to the cooktop than bright aluminum drip pans under your Calrod coil surface elements. View Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16879 - For further assistance, please reach out to us. A qualified service technician is required for an accurate diagnosis. Contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online at GEAppliances.com - We hope this is helpful. Keep in touch! Sue