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Call Geek Squad and with their expertise will make any and all corrections to your programing. I had a problem with Xfinity email that the Comcast technicians could not solve. It turned out that the problem was with my computer only, because I could sign on to another computer and view my email. I finally called the Geek Squad and Mark, bless he soul, spent the next nine hours trying to solve the problem. He, too, could not find the problem. He did a complete cleaning of all the data on my hard drive and now my computer runs faster than it has in the last five years. Thanks Geek Squad tech Mark.