A side by side comparison between the 2 models can be made from our website located here: http://www.lg.com/us/compare/compare.lg?category=/us/refrigerators ^CP
It does come in a counter model a lot more expensive that is what I got. It is a 21 CU. FT. LG.REFRIGERATOR MODEL # LFX21976ST. $2336.43 REGARDS, BIG W
This might be a problem with the freezer not sealing correctly and thus letting moisture into the freezer. This moisture would also collect on the seal, turn to ice and freeze the seal to the metal. I suggest you call Best Buy Geek Squad and tell them about this problem.