A:
Hi liz.
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if you can use powdered detergent. Regarding your concern, your Washer is designed to use high efficiency (HE) detergents. For best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE, or Gain HE*. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently, and cleaning is maximized. Regular detergent is not recommended. Please use HE detergents only
Here is the link to your installation manual for further assistance. Please go to page 26.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144278441
^Camille