Thanks for the question. You'll need a water line installation kit in order to connect the RS25H5000BC to your home's cold water supply. I would suggest speaking with your local Best Buy Appliance Associate or calling 888-BEST BUY for assistance selecting the appropriate kit. Details can also be found on page 16 of the User Manual, which can be downloaded in advance as a pdf file from Samsung's website.

- Ms. Samsung

Thanks for your interest. The RS25H5000BC meets the Dept of Energy's standards for energy efficiency, but not the more stringent Energy Star standards for certification.

- Ms. Samsung

There are several factors that can affect the ability of an ice maker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set to the correct temperature? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Try lowering the freezer setting.
- Is the ice maker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the ice maker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the ice maker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the ice maker still isn't functioning properly, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung

Hi JK,

For questions regarding delivery and removal of your old refrigerator, please call 888-BEST BUY or contact your local Best Buy Appliance Associates.

Thanks!
Ms. Samsung

I'm very sorry to hear the doors on your RS25H5000BC were dented by the movers. Please call 888-BEST BUY or 800-SAMSUNG for assistance determining the cost to replace the doors.

Thank you,
Ms. Samsung