A:
We regret to read about the issues that you are experiencing with your
ENERGY STAR® Qualified LG 4.1 cu. ft. Large Capacity Top Load Washer with Sleek Easy Front Control Panel, Model # WT1101CW. There are several reasons why your impeller is not turning. It could be a sock or some garment is jamming it, it could be that the impeller blades are broken or worn down or the pump's impeller unit is damaged. Bottom line is that the unit will need to be inspected to determine the cause. You can contact our Support Center at (800) 243-0000 and iur Support Representatives will assist you scheduling a repair service or you can use our locator at https://www.lg.com/us/support/repair-service/find-repair-provider to find an LG Authorized Repair Srvice Center in your area who can inspect it for you...^IFV