As far as I know they have a free "20 minite Consultation", but the fee for actual diagnostics and troubleshooting is $150!

Yeah they can do most electronics but may over charge a lot for something so simple

My Best Buy installed google nest cameras are not working. Does Best Buy do onsite trouble shooting and problem resolution.

A standard "1 time quick fix" is $150, if it is just a software issue. Guaranteed for 30 days. Or Total Tech Support covers all your computers for 1 full year, includes Anti Virus, and covers software repairs for $200/year subscription.

If the cost of a repair is more than the value, or cost of a new computer... you might be told that!

Best Buy has Universal power supplies for MOST computers, try that first. Sometimes after a Windows update, the screen may remain blank until it is completed. This can be minutes, or hours (depending on your internet connection) if your computer has an LED that indicates hard drive activity, it will flash as your hard drive is being accessed. If the screen is blank, but on boot up you saw the computers logo (HP, ASUS, etc.)...AND the Hard Drive LED is flashing, there is a good chance it has not yet finished an operation like upgrading. Leave it plugged in, and check on it periodically to see i it finishes, and boots up.

The $85 is a non refundable fee for shipping, handling, and labor. You would then get a quote for the parts that need to be replaced. You of course accept or deny that cost. Accepting will repair for the additional quoted part cost. . Denying will return the unit to you, but the $85 fee would not be reimbursed.

Phone drains battery very fast can it be repaired